It’s St. Patrick’s Day, which means somewhere, someone is butchering the pronunciation of sláinte, and the world’s most tenuous Irish connections are being milked for all they’re worth.

As an actual passport-holding half-Irish person, I shall be marking the occasion by… doing what I do every week: wrangling intranets, herding stakeholders, and wondering why AI still can’t do the boring but important stuff properly.

This week at work

Back working with a client we helped launch an intranet for at the end of last year. It’s landed well—users like it, stakeholders are pleased, and now comes the next phase: shutting down the digital graveyards of legacy sites. We’re mapping what to keep, what to archive, and what to chuck in the bin.

Teams are often stunned at how little of their content is doing anything useful. Most pages get barely a glance. And while you could argue that abandoned content costs nothing, every extra page makes it harder to find the stuff that actually matters. Worse, if it’s outdated or misleading, it’s not just clutter, it’s a risk. The brutal reality is that unless you’ve had cast-iron content governance from day one, you can probably delete at least half your intranet with zero consequence. More likely, 90%.

So we’re sifting for the gold, reassuring stakeholders that most of their lovingly hoarded PDFs are no great loss, and helping the client streamline their digital estate. Fewer sites, less noise, and some actual cost savings.

Everyone in this space loves to talk about AI, but for now, it’s the unglamorous grind of governance and admin that makes the biggest difference to employee experience. (And yet, sorting the short neck of valuable stuff from the very long tail of ROTten content is exactly the sort of thing AI should be good at, and yet… isn’t. If you’re an intranet vendor with software that actually does this well, I would love to see it.)

Meanwhile, on another project, we’re developing a series of bespoke workshops. Didn’t set out to be a ‘workshop person,’ yet here we are. Apparently, we’re quite good at it too.

And since no one else is tooting our horn, I’ll do it myself. Recent feedback includes:

• “That was the best-run workshop I’ve ever been to. I can’t believe we got through so much in a day.”
• “Every meeting, I admired the way you managed to bring people together, even in tricky situations.”
• “That was fantastic! Perfectly paced, and I love how you kept everyone focused.”

I do enjoy it—designing a well-paced, structured session that cuts through competing perspectives and actually gets people to a decision.

On the downside, a project we were due to start has been booted to a later budget round, so we’ve got some unexpected capacity over the next few months. If you need help untangling your communication and collaboration mess, give us a shout. Maybe you don’t quite know what you need, just that things aren’t working as well as they should. Those are my favourite projects.

In a laughably unsubtle attempt at business development, here’s my page on working with me. (And this lack of subtlety is why I don’t work in sales.)

Also this week

False spring came and went, but at least it was proof the planet is still spinning towards brighter days. News remains an omnishambles, so I’m sticking to my avoidance diet.

Quick trip to London to meet a prospective client, do some planning, and see my folks.

Consuming

👩🏻‍💻 Internetting

Anyone who’s worked on the internet for long enough will have watched the same cycle play out: bright young thing arrives to ‘shake things up,’ promptly tears everything apart, and then vanishes before the consequences hit, leaving others to clean up the mess.

So I appreciated this interview with Jennifer Pahlka, founder of Code for America and former US Deputy CTO. She lays out a case for smarter, more responsible government transformation. Her book argues that bureaucracy smothers good policy and that better internal tech capacity—rather than over-reliance on contractors—could fix it. Instead, we get sweeping, indiscriminate cuts that hurt the people who rely on public services the most.

Not that anyone in power will listen for a second.

The internet was built on cat pictures, so logically, its next evolutionary step is cat videos. Cats making burgers, to be precise.

It’s no “He’s making a mockery of you, Derry” bat video but an otter loose in the kitchen is always worth watching.

📺 Watching

I had a second attempt at watching Slow Horses, and got sucked in this time. Once you suspend disbelief at the poor OPSEC and laughably lax controls of a team supposedly working for the secret services it’s really quite enjoyable nonsense with some great performances.

I also saw the new Bridget Jones movie at the cinema. It was sold as a romcom but turned out to be a movie about grief that had me weeping from about 5 minutes in.

📚 Reading

Nowt this week

🎧 Listening

Episode three of Broken Veil cranked the creepiness up a notch.

Connections

I managed to catch up with the wonderful Lisa Riemers when I was in London. We talked, inevitably, about accessible comms. I’m looking forward to her book on the same.

This week in photos