Weeknote 2025/29

Valetta, Malta. Photo: me.

A week of three — maybe four — halves.

Monday was a write-off. After a weekend of small disasters, culminating in a panicked and fruitless search for my AirPods (and facing the horrifying prospect of having to listen to other people breathe), the news landed that a piece of work we thought was in the bag… wasn’t. I got that email while enduring a terrible pedicure: someone badly applying nail polish while I sat there, too British to object, knowing full well I’d be coughing up for another within days. A perfect metaphor, frankly.

That evening I took myself off to Malta. A few days of ancient streets, gelato, wine and reading by the sea did the trick. Somewhere between the waves and the wine, I made some plans. Started a couple of things. Ditched a couple more.

The AirPods turned up, inside a shoe in my suitcase. My fears about the pedi proved correct, mind; it was chipped by Tuesday afternoon.

By Friday I was back delivering good work and talking to a potential new client. I know it sounds mad given how much I travel, but a few days out really can be the reset you didn’t know you needed. Like turning it off and on again, but for your entire personality.

This week at work

We’ve submitted the first three chapters of the book. Suddenly it all feels very real. The next four are underway and — surprisingly — I’m feeling pretty good about it.

This first section is all about discovery, which has turned out to be… discovery about our own discovery. A chance to properly review, analyse, synthesise and test what we actually do — not just what we tell ourselves we do.

It’s been a good moment to reflect. Jon and I have worked together for a decade, honing our methods and toolkits. Writing the book’s been part codifying that, part stress-testing it against research, and against the perspectives of others in the field.

We’ve been lucky to talk to some brilliant comms consultants. Let’s be honest: they’re also competition. But this is a small industry, and there’s no space for giant egos. We’ve all read the same books, combined that with experience, and built our own ways of working. When people let us in on theirs, it’s a privilege.

Less cheerfully, a client who’d been all set to extend a contract had a change of mind. Budget pressures, shifting priorities — nothing we could have done differently, but disappointing all the same. Now to find something to fill that gap. (Shout if you’ve got a Sharon-shaped project in mind.)

In the meantime, cracked on with other client work in an unremarkable, steady-as-she-goes kind of way — until Friday, when something new and promising landed in my inbox. Funny how these things even out.

Also this week

Malta, then. Visited because it’s somewhere I’d not yet been, and I had a Ryanair flight credit burning a hole in my inbox that would take me there for just thirty pounds. Hardly a considered travel strategy, but it worked.

And what a delight. Six thousand years of history crammed onto a handful of rocky outcrops, layered like a very hot mille-feuille of temples, fortresses, baroque excess and British leftovers. Plus cheap wine, reliable sun, and the deeply satisfying pastime of pootling around ancient harbour walls dodging a religious parade to the sound of canonballs being fired into the sea.

By Wednesday I was diving off a boat into the southern Mediterranean. I’m not a beach person — fuck sand — but there’s something about a boat, a cove, the wind in my increasingly feral hair, and the slap of sea water after jumping off the side.  Sheer, unadulterated, child-like joy.

More than that, it was the reset I didn’t know I needed. The past couple of months have been relentless, and it turns out that a change of scene, sea air, and an inadvisable number of pastizzi will, temporarily at least, unbreak your brain.

Consuming

👩🏻‍💻 Internetting

Mark Wilson has written a cracking piece on the slow, grinding enshittification of the app economy. He tried to book a taxi via Bolt while on holiday — it never showed. Uber? Same. Slick interface, utterly useless service.

He describes the familiar tech trajectory: prioritise growth, then profit, then slash costs until the customer is left holding the bag, doing all the work themselves. Like some kind of gig economy but for basic competence.

If you’ve tried getting to the airport lately, you’ll know the drill: the app promises a car in two minutes, then as soon as you order it’s fifteen, then the driver cancels because Mercury is in retrograde or whatever. What began as a convenience is now a con — higher prices, worse service, and no humans in sight when it inevitably goes wrong. Also no alternatives, because the platforms nuked the competition for LOLs.

📺 Watching

Absolutely nothing. Haven’t even turned my TV on all week. And I’ve enjoyed that.

📚 Reading

My break gave me the chance to read Paris 44, a brilliantly told account of the city under occupation — and the joy, chaos and reckoning that came with liberation. Easily one of the best things I’ve read this year.

It made me think a lot about my grandmother, who lived in Paris at the time. She rarely talked about the war. Like many of her generation, the past was something you carried, quietly. But there’s something both moving and faintly surreal about reading history that runs so close to your own family’s untold stories.

Every mention of battles in the streets of the 16e arrondissement made me wonder what she’d seen or heard from the balcony of the family apartment on Rue Leconte de Lisle. The jostling for power between the Gaullists and the Communists — my family were firmly in the latter camp. It makes me wish I’d asked more, though I suspect she wouldn’t have said much.

A book, Paris '44, by Patrick Bishop, is on a table with a glass of white wine. It is dark.
Reading a book with the wind in my hair and the sound of the waves below. My happy place.

It kept bringing me back to A Certain Idea of France, Julian Jackson’s brilliant de Gaulle biography I read last year. That book described how de Gaulle memed his way into the top tier of Allied leaders, despite Churchill and Roosevelt doing everything short of changing the locks to keep him out. He wasn’t even invited to Yalta, but by the time Paris was liberated, he’d made himself unavoidable.

Jackson gives you the sweeping, statesman’s-eye view; Paris 44 keeps you at street level — the hunger, reprisals, infighting, and the sudden visibility of women in public life. I remembered the handful of stories my Nan told me of the treatment of women who’d practiced horizontal collaboration with the enemy. It shows just how close France came to civil war as factions jostled for power. De Gaulle’s real genius wasn’t just getting France a seat at the top table — it was imposing order at home, consolidating power and quickly rewriting the official story as one of unity and resistance.

History always looks tidy from a distance. Up close, it’s a lot messier.

🎧 Listening

My friend Lauren introduced me to Spotify’s Blend feature — a daily playlist stitched together from the shared tastes of you and whichever poor souls you’ve roped in. Like Discover Weekly, but with the added jeopardy of other people’s terrible taste. And yet it’s weirdly brilliant. The algorithm can take a ragtag bunch of us from Iran, Sweden, the UK, the Netherlands and Thailand, and somehow find the musical Venn diagram we can all tolerate.

Big Tech may be broadly malevolent, but Spotify remains the one service where surrendering your data feels like a fair — if Faustian — trade.

Travel

I got home on Thursday evening, and now face the exciting prospect of spending over a fortnight at home. I’m giddy with joy.

This week in photos

Weeknote 2025/28

With the brilliant 300 Seconds speakers at Camp Digital in Manchester

It’s been two weeks since my last weeknote, but I feel like I’ve aged six months. Three trips to the UK, one conference, one festival — all while trying to keep the day job, the book, and the side project moving. I’m knackered.

I’m writing this from a hotel room in Manchester. Weekend plans didn’t quite come together — poor timing, crossed wires, and the quiet disappointment of being let down by someone. Maybe it’s just as well. I probably needed the space to stop and catch my breath.

This fortnight at work

Camp Digital was a bright spot — a brilliant event and a reminder that there are still good humans working in digital, design and comms. Our 300 Seconds lightning speakers smashed it. Fresh ideas, fresh perspectives, a healthy amount of swearing: the holy trinity of a good event. Roll on next year.

I’ve been working with one of our partners on some new opportunities — nothing I can share yet but fingers crossed. If it comes off, it’ll be fun.

The book is coming along; the first chapters are due to the publisher this week, so the mild panic is entirely justified. I am flitting wildly between ‘this is fine’ and ‘I should go and hide.’

And we’ve started experimenting with AI agents for communicators. Not the generative AI that everyone’s wanging on about, but actual agentic tools that can plan campaigns, track outcomes, and crunch numbers. The boring stuff no one in comms actually wants to do. The hope is that if the machines can take care of the drudgery, we can get back to the good bit: the human side of work.

Also this week

I have spent a ridiculous amount of time on the road. Cancelled flights, last-minute rebookings, 3am airport taxis, and that bleak routine of going home just long enough to unpack, shove everything through the wash, and pack again. I’m over it.

I mostly enjoy the rhythm of travel — airport rituals, playlists, good intentions to write en route. Now it’s just departure gates, bad coffee, and the creeping sense my suitcase sees me more than my friends do.

Meanwhile, I’ve been quietly chipping away at a side project. It’s killing me not to share more, but I promise it’ll be worth it. Or at least mildly interesting. We’ll see.

Consuming

👩🏻‍💻 Internetting

Matt Jukes posted the full script of his Camp Digital talk, The Power, Peril and Privilege of Working in the Open. It’s brilliant, funny, and painfully honest — basically a roadmap of what two decades of blogging, tweeting and weeknoting does to a person.

I related to a lot of it. Like Matt, I’ve been writing in public for over a decade, and I’ve got the bruises to show for it. He captures why openness is both exhilarating and exhausting — the opportunities, the random connections, the whisper networks and the weirdos.

If you’ve ever wondered why some of us keep putting our messy selves on the internet, this is the best explanation I’ve seen.

📺 Watching

I watched Attack on London: Hunting the 7/7 Bombers on Netflix, in the one day I spent at home this week (cheerful, I know). A tough but compelling four-part documentary marking 20 years since the London bombings. That number still doesn’t feel real — like most Londoners, that day is burned into my memory.

The series does a solid job of telling the story without sensationalism. The attacks, the huge investigation, the botched operation that led to the killing of Jean Charles de Menezes. It’s all there, plus reflections from survivors and first responders.

It’s honest, unsparing, and a reminder of how much that day reshaped the city and the people in it.

📚 Reading

Trips back to the UK meant a chance to stock up on actual books. I picked up The Genius Myth by Helen Lewis. I’ve barely scratched the surface, but so far: yes, this is for me.

🎧 Listening

Spent last weekend at Down The Rabbit Hole, a charming little festival in the east of the Netherlands. Big enough to get good acts, small enough that you’re not spending the whole time schlepping between stages. Plus, swanky glamping — I am absolutely past the point of roughing it.

Highlights: Patti Smith, still a force of nature. Underworld, euphoric as ever. Iggy Pop, Japanese Breakfast, Beth Gibbons, Bloc Party — all excellent. Massive Attack? Bit meh.

This one’s special for me, It was at Down The Rabbit Hole six years ago that I decided I wanted to move to the Netherlands. So in a roundabout way, this festival changed my life. Or at least my postcode.

Travel

Off to Malta on Monday for a quick solo break — a plan that seemed like a great idea when I booked it, and now feels like yet more admin. But then: two solid weeks at home. Thank Christ.

This week in photos

Weeknote 2025/26

With some of my fellow 40 Over 40 in London this week

This week I was named one of Women in PR’s 40 Over 40 — and then, 24 hours later, I found myself weeping quietly at an Alanis Morissette concert.

Blame the hormones, the humidity, or the overwhelming realisation that somehow, improbably, I’ve made it here.

She was singing Hand in My Pocket, the song that lived on every mixtape of my teenage years. Back then, I clung to those lyrics like a lifeline:

I’m broke but I’m happy / I’m poor but I’m kind / I’m short but I’m healthy, yeah…

A catalogue of contradictions, sung with defiance and grace. It felt like someone finally understood what it meant to be a mess in progress.

Nearly 30 years later, I’m still a walking contradiction. Still figuring it out, still a bit of a mess. But maybe that’s the point.

Because I wasn’t supposed to end up on any kind of power list. I was the weird kid, the shy one, the late bloomer who couldn’t tie her shoelaces until she was ten. I didn’t finish university until 27. I didn’t have a ‘five-year plan’. Christ, I barely had a five-day one.

And yet here I am. Still learning, still growing, still a bit of a shambles — and now, somehow, a Woman in PR with Power(ish).

Alanis was right. What it all comes down to is that everything’s gonna be quite alright.

So this week, I’m feeling grateful. For the path I took, however winding. For the people who walked some of it with me. For the chance to be recognised not despite my messiness, but alongside it.

And for the reminder — courtesy of Alanis — that sometimes, having one hand in your pocket and the other giving a peace sign is exactly where you’re meant to be.

This week at work

This week we’ve been helping an organisation finally switch off their old intranets. A sentence that sounds simple until you realise the average corporate intranet is less a communications tool and more an archaeological dig site.

As ever, replacing ancient systems was the easy part. It’s the switching them off that sparks existential dread. People cling to old content like it’s the Magna Carta — even though they openly admit they haven’t looked at it since 2014 and wouldn’t know where to find it if their job depended on it (and sometimes it does).

We did the usual: combed through analytics, talked to stakeholders, did a full content audit to identify anything vaguely useful, and rebuilt what mattered using content design principles that mean people can actually use the thing. The new site went live earlier this year and has been met with widespread relief, bordering on joy. And still, no one wants to press the off switch on the old ones.

So we went back to the business case. We helped the team show the real costs of keeping ghost sites alive “just in case”: confused users, conflicting policies, and enough licensing fees to make your CFO reach for the scotch.

Because sunsetting old systems isn’t just a technical task; it’s grief management, version control, and low-key therapy. This week, we gave people the reassurance (and receipts) they needed to finally let go. The content has been saved. The users are happy. The money is waiting to be saved. All that remains now is to find someone brave enough to push the big red button.

Also this week

I also headed back to London for the Women in PR 40 Over 40 Power List reveal event. Yes, I’ve mentioned it already — and yes, I’m going to bang on about it again. I’m incredibly proud.

I was honoured, thrilled and all the other cliches to be included.  And even better, I got to celebrate it in a room full of brilliant, bold, and inspiring women who prove that purpose, power and possibility don’t peak at 30. 

Yes, we celebrated. But we also had honest conversations about the challenges women face in reaching and staying in senior roles, and what needs to change. The night was a reminder of how much talent, insight and leadership our industry already has. The real challenge is keeping it, growing it — and making space for more.

Massive thanks to the effervescent Nishma Patel Robb for MCing with style and sparkle, and the powerhouse panel—Effie Kanyua, Gavin Ellwood, Jo Patterson and Kate Hunter—for insights, data, and real talk, particularly on intersectionality, and how age and gender are just two of many barriers that people experience. And of course, huge credit to the amazing Women in PR team for pulling off a wonderful and important event.

And to the four speakers — Daniela Flores, Tanya Clarke, Shalini Gupta and Sarah Lloyd—you moved me, inspired me, and reminded me why I love this industry.

Full list of the amazing honourees here

Consuming

👩🏻‍💻 Internetting

This week marked nine years since the Brexit referendum, and someone resurfaced that piece by Daniel Hannan, written in June 2016, breathlessly predicting the glorious future awaiting us this week.

Needless to say, on 24 June 2025, we did not mark Independence Day. No fireworks. No street parties. No soaring national pride. Just the dull hum of a country quietly reckoning with the cost of a fantasy sold by snake oil salesmen.

The UK didn’t thrive. The only thing that prospered was Hannan himself—rewarded for his mendacity with a lifetime seat in the House of Lords, where he now enjoys a taxpayer-funded perch to opine on the ruins he helped create. If Brexit is a cautionary tale, his article is the ur-text: a case study in intellectual dishonesty, wishful thinking, and the staggering lack of accountability in British public life.

📺 Watching

This week I saw David Attenborough’s Ocean on the big screen — a stunning, sweeping, and frankly soul-pummelling reminder that humans really are the worst houseguests the planet’s ever had. Shoals shimmered, whales sang, coral reefs pulsed with life… and then came the horror: plastic bags doing their best jellyfish impressions, bleached reefs that look like ghost towns, and enough trawler-fishing ecological devastation to make you want to walk straight into the sea (while apologising profusely).

But because it’s Attenborough, there’s still a glimmer of hope buried under the guilt. Nature, it turns out, is astonishingly good at bouncing back… if we stop actively making things worse every five minutes. The film offers glimpses of recovery: marine sanctuaries teeming with life again, species reappearing like they’ve been hiding from us (fair), and communities putting things back together with patience and care. I left feeling both furious and faintly hopeful.

📚 Reading

Reading around for book research but didn’t get stuck into anything in depth this week.

🎧 Listening

Wednesday was Alanis at the Ziggo Dome: cathartic, emotional, and a reminder that she still has the range — vocally and spiritually. My mate and I were already crying before she even sang a note, undone by a montage of systemic gender discrimination (as one is). Then came the bangers, the acoustic interlude two metres from us, and a room full of women scream-singing You Oughta Know like it was a TED Talk. 10/10, no notes.

Alanis popped up at the sound desk right in front of us for a few acoustic numbers

Thursday I popped over to Haarlem for Sparks, who were gloriously weird and wonderfully theatrical, and made me regret not discovering them earlier. Also: PHIL is a lovely venue and I will be demanding to see all future gigs there, ideally while sipping their house IPA.

Sparks at PHIL in Haarlem

Coverage

The 40 Over 40 Power List got picked up by PR Week, meaning the whole thing is now official, on the record, and cannot be undone.

I also had another thinkpiece out in Strategic, this time on performative listening. If nothing else, it gave me the rare joy of citing Zygmunt Bauman for the first time since my undergrad dissertation. (You never forget your first postmodern sociologist.)

Travel

Next stop: Manchester for Camp Digital, where I’m once again hosting 300 Seconds, our lightning talks for new voices in tech. It’s our third time at the conference, and somehow I’m still surprised each year when a speaker drops out the week before. Nature is healing.

After that, I’m off to a festival. What kind? Who knows. Ask me next Monday. There won’t be a Weeknote 27 because I’ll be in a field, probably crying to something with banjos.

This week in photos

Weeknote 2025/25

Me at Intranet Italia this week (photo: Sam Marshall)

It’s midsummer. The days are long, the sun’s out, and Amsterdam is at its absolute best—golden light, lazy canal shadows, the whole city leaning into the heat. The world might feel heavy right now, but coming home to this place is something I never take for granted.

Especially this week, as Amsterdam marks its 750th birthday—with a giant street party on the ring road, naturally. Because what better way to celebrate than dancing on a motorway in full sunshine, in a city that knows exactly how to have fun without taking itself too seriously?

This week at work

My big focus was a trip to Milan for Intranet Italia Day—a brilliant chance to connect with Italy’s intranet community and reflect on how the field is evolving.

My highlights:

  • Giacomo Mason reminded us how intranets are evolving into integration hubs — one example had 40 services connected! He nailed the pace of change in intranet roles: “I used to be an internal communicator, now I’m digitalising parking spots.”
  • Sam Marshall explored what intranets are really for. We’ve gone from the comms-and-info hub, to the everything-platform, to what he calls the Minimalist Intranet—a layer that helps make sense of everything else. He unpacked four key trends from ClearBox’s annual review: the push for employee experience, renewed focus on frontline workers, better comms ‘air traffic control’, and (of course) AI.
  • Stefano Besana from Deloitte shared compelling thoughts on AI and the future of work. AI can boost team performance—but may flatten creativity. 94% of leaders say it’s essential; only 7% think their organisation is doing it well. A telling gap.
  • Anna Kravets delivered a great talk on design on a budget. “It looked good in Figma” got a laugh, but her advice (avoid unnecessary customisation and use out-of-the-box widgets to sidestep maintenance nightmares) was spot on.

My own keynote wrapped up the day. I argued that it’s time for a new Renaissance for the intranet. We’ve built digital workplaces overflowing with content, yet employees still struggle to find what they need. The problem isn’t a lack of information—it’s the volume, and the lack of structure or purpose.

I shared the SEFE story: a client with four legacy intranets and just 100 days to build something better. We didn’t throw AI at it. We focused on clarity, consistency, and content that served a purpose, using content design to deliver value, not volume.

An intranet should be a workshop, not a dumping ground. A place of deliberate creation, not digital clutter. Like the Renaissance masters, we need to lead with standards, intent, and a commitment to quality.

Back in Amsterdam, Jon and I have been cracking on with the book. The first section—on definitions, discovery, business cases, and the platform ecosystem—is finally starting to take shape.

Also this week

My friend Lauren and I went to Science & Cocktails, a monthly lecture series with smoky drinks and surprisingly solid live bands. The theme was Power and Countervailing Power in the 21st Century, delivered by WRR researcher Haroon Sheikh.

His argument: power today isn’t just about armies or treaties. It’s embedded in chips, supply chains, social networks, even the strategic use of migration. We’re living in an age of ambient power projection, where influence is diffuse, deniable, and increasingly hard to regulate.

Democracy’s old guard isn’t built for this kind of fight. Sheikh made a compelling case for fresh thinking and new tools to counterbalance power that no longer wears a uniform or waves a flag.

Consuming

👩🏻‍💻 Internetting

A new study confirms what many suspected: relying on ChatGPT to write your essays doesn’t just affect the output—it rewires your brain.  People who used an LLM to write essays showed weaker brain activity, worse memory, and couldn’t even recall what they’d “written” a few hours later. When asked to go back to writing without help, they struggled.

In short: using ChatGPT might make the task easier, but it makes you less mentally engaged. Like GPS for your brain—convenient, but at the cost of knowing where you are.

It’s made me reflect on thoughlessly turning to AI to speed up a task, and being more deliberate about stepping back and doing it slowly but more intentionally.

📺 Watching

I watched Grenfell: Uncovered this week, and it’s stayed with me in that way only something truly harrowing can. The series is devastating—not just in its depiction of what happened that night, but in the slow, avoidable build-up that made it inevitable. It’s forensic, unflinching, and absolutely damning.

What hit hardest, though, was the familiarity. I grew up nearby. My primary school was (literally) in the shadow of the tower and my classmates lived there. Some still did when the fire struck. The estate, the streets—they’re not anonymous cityscape, they’re places I used to walk through daily. Seeing your childhood backdrop become the site of a national tragedy is surreal. But that’s the point, really: Grenfell isn’t some abstract failure. It’s what happens when systems designed to protect people decide some lives just don’t count as much.

When I tell people I’m from Notting Hill, the reaction is often the same: ooh, fancy. People forget that Notting Hill, like much of London, is a neighbourhood of sharp contrasts and deep inequality. Gentrification didn’t replace the community; it happened around it, and not always with it. The Notting Hill I come from is the one in Grenfell, not the one in the Hugh Grant film.

I read One Kensington last year, which explores the same dynamic in meticulous, painful detail—the wilful neglect of the borough’s poorer, northern half by a council that would rather pretend it doesn’t exist.

📚 Reading

I had a sneak peek at Lisa Riemers and Matisse Hamel-Nelis’s upcoming book Accessible Communications. I’m halfway through and it’s packed with useful, practical advice on what accessibility means and how to get it right. Highly recommend.

Also knee-deep in book research. This week’s pick: Introduction to Employee Experience Platforms by Shailesh Kumar Shivakumar. It raises questions we’ve been circling for a while: what is an EXP, really? Is it different from a digital workplace or intranet—or just new branding for the same old problems.

🎧 Listening

Been deep in a Sparks rabbit hole ahead of seeing them live this week. If you don’t know them: imagine if Gilbert & George made synth-pop, or if Wes Anderson formed a band with your eccentric uncle. Still going strong after 50 years. Deadpan, operatic, and completely unbothered by what’s fashionable.

Connections

Milan was a chance to catch up with familiar faces from the intranet world—Sam Marshall, Anna Kravets—and finally meet others I’d only spoken to online.

Also squeezed in an impromptu Aperol catch-up with my old StanChart colleague Stefan Chojnicki, who I’d forgotten had moved to Milan. We hadn’t seen each other in over a decade.

Impromptu catch-ups are great. Impromptu catch-ups with Aperol in the sunshine: even better.

Travel

Just a short trip back to London this week for an event. More on that next week.

This week in photos

Weeknote 2025/24

A red barge on the Prinsengracht canal in Amsterdam. It's a clear sunny day.
Amsterdam summers are something else (Photo: me)

Middle age has arrived, not with a crisis but with a calendar reminder. The quiet realisation that I’m now older than most start-up founders, Olympic athletes, and several government ministers. Which, frankly, explains a lot.

Between birthday reflections and packing for yet another work trip, it’s been a week of wrangling conference decks, academic papers, and coming to terms with the fact that my knees now make a noise when I stand up too fast.

This week at work

A week of contrasts. Juggling wildly different projects, which I tell myself is what keeps it interesting.

  • Finalised my slides for Intranet Italia Day next week, with a few solid practice runs
  • Helped a client plan how their leadership can actually show up on the social intranet — plus wrote quick-start guides for low-effort, high-impact engagement
  • Sat through a couple of intranet/employee experience vendor demos. One looked genuinely startled when I asked about things like functionality gaps, governance, or how this would work in an organisation with more than one type of employee. As if complexity were some kind of curveball, not the baseline most IC folks are dealing with.
  • Followed up on a series of workshops with a long-term client — great to see momentum building
  • Supporting our brilliant 300 Seconds speakers as they prep for Camp Digital (less than three weeks to go!)

Meanwhile, quietly ramping up a(nother) secret side project. More on that soon.

Also this week

Turned 45 this week. Officially middle-aged — not in crisis, just doing the maths. It’s the age where you realise that you’ve probably had more than you’re getting. Strangely, that’s a relief. Less to prove. More clarity. Fewer big swings. And the slow, inevitable expansion of the midsection.

Because no one asked, here’s 45 lessons I’ve learned in 45 spins round the sun:

  1. You don’t need to finish the book
  2. Or the bottle
  3. Lifting heavy weights makes you feel superhuman
  4. If someone shows you who they are, believe them the first time
  5. Good lighting fixes many things
  6. No one is thinking about you as much as you think they are
  7. If you need to ask whether it’s worth the drama, it’s not
  8. A well-timed “hmm” can save you hours
  9. Good sleep beats any wellness trend.
  10. You’ll never feel like going for a walk. Go anyway.
  11. Pay attention to how people treat waitstaff
  12. The hotel iron will ruin your top. Pack something that doesn’t crease.
  13. Always look up. You’ll notice stuff and be glad you did.
  14. Walk away. From the app. From the thread. From the man with a podcast.
  15. Airports are emotional purgatories. Don’t make big decisions there.
  16. Drink water, then decide if you’re really hungry
  17. It’s OK to be the person who leaves early.
  18. Wear the good outfit.
  19. Cheap shoes are a false economy
  20. You will regret trying to save money with a flight that leaves before 7am
  21. A single “lol” can prevent a workplace argument.
  22. It can also cause one.
  23. Just because it’s urgent to them doesn’t mean it’s important to you (with thanks to the late David Pearson for the line “your bad planning is not my emergency”)
  24. If you’ve packed contact lenses and your credit cards, everything you’ve forgotten is fixable
  25. Never trust someone who says “I don’t do drama.” They are the drama.
  26. Boundaries aren’t mean.
  27. You don’t owe everyone an explanation. Most people aren’t even listening.
  28. Sometimes the bravest thing is not replying.
  29. There’s no award for most burnt out.
  30. You can outgrow people without hating them.
  31. Getting older is a win. Plenty of people don’t get the chance.
  32. The red flag is never that subtle.
  33. Skincare is mostly pseudo-science, except for good sunscreen. Factor 50 FTW.
  34. Everything feels worse when you’re hungry.
  35. You will never regret leaving a bad job.
  36. But you will regret not standing up for yourself in it.
  37. If a company says it’s a family, run.
  38. You don’t owe anyone on the internet your attention
  39. It’s OK to only give it 70% once in a while.
  40. Confidence doesn’t come before doing the thing. It comes from doing it.
  41. You can’t change people. Only your expectations of them.
  42. Not everything has to be #content.
  43. You’re not behind. You’re on your own route.
  44. Compare your life to a LinkedIn post and you deserve the existential crisis that follows.
  45. You can always make money. You can never make time.

Consuming

👩🏻‍💻 Internetting

This week’s descent into the rabbit hole: the Pentagon Pizza theory. Credit to the FT’s data editor, who noticed a spike in pizza orders near the Pentagon just before Israel’s recent strikes on Iran. Turns out: when staff start pulling long hours ahead of global mayhem, the local Domino’s gets busy. Forget Bloomberg terminals — the true indicator of looming geopolitical chaos is a pepperoni surge in Arlington.

📺 Watching

Caught Titan on Netflix — the docuseries that unpacks the doomed OceanGate submersible and the spectacular hubris that powered it. What starts as a story about billionaire adventurers quickly becomes a cautionary tale about ignoring experts, side-stepping safety protocols, and brushing off internal dissent.

If there’s a workplace moral here, it’s this: when someone raises a hand to say “this seems dangerous,” don’t label them difficult — listen. Whistleblowers aren’t the problem; they’re the last line of defence before disaster.

📚 Reading

This week’s book-writing milestone: a shiny new library card for the University of Amsterdam. Great social sciences collection, and a Proustian flashback to my dissertation days in Senate House. I’m loving getting stuck back into the communication theory I studied two decades ago — proof, perhaps, that a media degree is more useful than its “Mickey Mouse” reputation suggests.

A had with shiny pink nails holds a University of Amsterdam library card

This week’s highlight reel of academic page-turners included:

🎧 Listening

Caught the Happy Mondays at the Paradiso, and it was brilliant. I’ve seen them twice in recent years, both times in bigger venues, but there was something magic about seeing them up close in a packed, sweaty room. Bez was fully Bezzing, limbs everywhere, powering the crowd with vibes alone. Shaun Ryder barked out lyrics like a man reading a gas bill under protest. It was chaotic, feral, and all the better for it. No polish, no pretence — just joy at full volume.

I’ve also been spinning the new Pulp album (in delicious blue vinyl). It’s gloriously familiar; simultaneously novel and like pulling on an old, comfortable jumper that somehow still fits perfectly. Jarvis sounds as sharp and sideways as ever, and the whole thing hums with that unmistakable mix of kitchen-sink melancholy and disco sleaze.

Connections

No one this week. Honestly, was people-d out after last week.

Travel

This week the wheelie bag and I are off to Milan, then London. I have a little spare time in both so shout if you’ve got time for wine.

This week in photos

Weeknote 2025/23

On stage at LumApps Bright Paris (Photo: Andrew Hesselden)

It’s been 13 days since my last weeknote and, somehow, I’ve crammed in a month’s worth of work, two cross-border events, several metric tonnes of confetti, and a minor brush with academic despair. I’ve danced under a disco ball in a museum, communed with inflatable robots in a laser fog, and read so many journal articles on “organisational sensemaking” that I briefly lost the will to live, then found it again in a footnote citing Habermas.

I’ve had days where I felt like a confident grown-up delivering keynotes and running strategy workshops, and others where I stared at a blank slide titled “Relevance at Scale” for so long I started to question whether anything in this life is ever truly relevant, let alone scalable.

Anyway. Here’s what else I’ve been up to while trying to outrun both burnout and late capitalism with a portable ring light and a decent day rate.

This week at work

It’s been a blur of conferences, client sessions, and the slow, creeping suspicion that time is folding in on itself. Conference season is in full swing, which means I’ve been knee-deep in decks, speaker notes, and trying not to visibly malfunction when someone asks me to “slow down a bit” — a request I find almost physically impossible once I’m excited and mid-flow.

First up was a thought leadership webinar for Cerkl on personalising comms at scale. Conveniently, it ties into a chapter of the book — distribution, personalisation, targeting, and relevance — so I got to test-drive some of our thinking in the wild.

Then came the European leg of LumApps Bright, where I gave the extended ‘director’s cut’ of my Chicago keynote — same themes, more depth, this time with added self-depreciation about my bad French. I also ran a roundtable on understanding employee needs, which turned into one of those lovely sessions where people are honest, energised, and insightful. DEEx and comms folks continue to impress me with their blend of grit, grace and spreadsheets.

There was also a UK client workshop — part of a series — and pleasingly, we can actually see momentum building between sessions. Progress. Real, tangible, post-it-note-covered progress.

I asked Copilot to edit this to remove the text on post-its, for client confidentiality. It did, but also edited Jon to be a completely different person. Go figure.

And with Camp Digital just around the corner, I’ve had prep calls with our brilliant first-time speakers. I can’t wait to see them in action — and to be the overly proud backstage goblin cheering them on.

Also this week

Went to Vincent op Vrijdag, the Van Gogh Museum’s monthly late-night opening — this time a joint venture with the Stedelijk, letting you do a cultural double-header with drinks. I saw the Anselm Kiefer show across both venues (big, bleak, brilliant), then stayed for the part where you dance under museum lighting and feel like a very sophisticated art heist is about to unfold.

Caught the Flaming Lips in Utrecht performing Yoshimi Battles the Pink Robots in full — a retina-searing, glitter-drenched fever dream of lasers, confetti, and inflatable robots. Wayne Coyne, framed by a giant inflatable rainbow, looked like a man who’d seen the future and decided it needed more sequins. Utterly bonkers. Utterly wonderful.

We won’t let the robots defeat us.

Consuming

👩🏻‍💻 Internetting

I know nothing about private equity — truly, nothing — but I adored this explainer on what Taylor Swift’s masterstroke of reclaiming her catalogue can teach the buyout bros. Equal parts fangirl essay and forensic takedown, it’s a reminder that you underestimate a billionaire pop star and her army of emotionally over-invested fans at your peril.

On the other hand, I do know quite a bit about writing. Just not this well. Lauren Razavi’s piece on AI authorship is one of the most thoughtful, lyrical takes I’ve seen — part essay, part live DJ set, and all signal, no noise. Read it. Then reread it. Then make peace with the fact she’s probably written your next best idea, too.

📺 Watching

Gingerly stepped into the final season of The Handmaid’s Tale, watching in careful, rationed doses — partly because it’s harrowing, partly because it now feels like market research. Gilead is no longer dystopian fiction; it’s starting to look like a standard Wednesday in some parts of the world.

📚 Reading

In my last weeknote I worried that reading for fun would get pushed aside by reading for the book. Reader, it has. The International Journal of Strategic Communication now haunts my dreams.

🎧 Listening

Discovered British-Dutch electro-pop-punksters Crgclt at a party in a barn somewhere outside Leiden. Their set was a glorious mess of synths and snark — like Chvrches got drunk with Le Tigre in a tulip field. I will be seeing them again.

Connections

The last fortnight’s seen me people-ing at Olympic levels.

Caught up with Cargill’s Paul Thomas for a proper chinwag about hybrid work, generational gaps, and the quirks of Dutch corporate comms.

Money 2020 brought the finance glitterati to town — which meant finally meeting Jas Shah IRL, hanging out with Theodora Lau, and catching up with my old Standard Chartered pal Natalie Pereira, a full decade after our last night out in Kuala Lumpur.

Bright Paris also reunited me with DWG’s Paul Miller and internal comms veteran Andrew Hesselden, and gave me the joy of finally meeting some long-time online pals in person. The best bit of any event’s still the coffee-break conspiracies.

Travel

On Tuesday I managed breakfast in Amsterdam, lunch in London, and dinner in Paris — which sounds terribly glamorous until you realise breakfast was a sad airport lounge croissant, lunch was mystery beige from a meeting venue canteen, and dinner was a lukewarm M&S salad eaten on a hotel bed at 10pm.

Staying put this week. Thank god. Milan and London await next.

This week in photos

Weeknote 2025/20

Sunshine, sectarianism and sequins in Glasgow (Photo: me)

Mid-May, and everything’s in full swing, from Glasgow’s sunshine-and-sequins chaos to rooftop chats and research calls back in Amsterdam.

This week’s had a bit of everything: live music, sectarian parades, strategic business cases, and a reminder that good comms (like good gigs) need more than just volume — they need structure, purpose, and the right rhythm.

This week at work

Last week’s Strategic post on the damage caused by flimsy, made-up productivity metrics sparked a flurry of comments and DMs — mostly variations on: “OK, but how do I build a real business case, with numbers that actually mean something?”

The honest answer is it takes time, expertise, and a bit of graft. You need to understand the problems you’re solving, the costs and benefits of each option, the risks of doing nothing — and then turn all that into a case the board can’t ignore.

One of those DMs came from a communicator whose previous business case had been knocked back. This week we helped her map out an eight-week plan to build a stronger one. It starts with discovery: not just how the current channels are performing, but where the friction points and missed opportunities lie. From there, we’ll shape solutions that fit their timeline, budget, and culture — and wrap it all up in a business case that blends data on business impact with human stories that make the cost of inaction impossible to ignore.

The team’s excited. It’s the kind of partnership we love — where we bring the strategy, structure, and skills, and they bring deep knowledge of their people and context.

Elsewhere, we’ve been planning the second in a series of alignment workshops with a long-term client, and I’ve started prep for a webinar I’m delivering with Cerkl on 28 May, on how to personalise internal comms at scale.

And I’ve been cracking on with interviews for our current research project. It’s been a brilliant excuse to chat to smart, thoughtful people working at the coalface of the digital workplace.

Also this week

Back to Glasgow again — this time for my annual weekend away with a different group of friends. The city was every bit as sunny and welcoming as last week, but with an added chaotic twist: Celtic’s league win, an Orange March, and Kylie headlining during Eurovision weekend. Sunshine, sequins and sectarianism made for quite the cultural cocktail.

Boozy backdrop aside, it was a glorious long weekend of laughs, wandering, and very good company.

Consuming

👩🏻‍💻 Internetting

Intrigued by this story in the weekend’s FT: a law firm offering a £1m bonus pot if staff collectively rack up a million Microsoft Copilot prompts this year.

It’s a bold move to drive AI adoption, but it also raises familiar questions. When you incentivise a behaviour that can be gamed, are you driving real change, or just inflating the numbers?

This kind of thing will be familiar to anyone who’s ever had a KPI based on clicks or page loads: dashboards full of ‘engagement’ that doesn’t stick, incentives that drive quantity over quality, and habits that vanish the moment the carrots do.

Does this kind of scheme lead to sustained, meaningful use, or just a a race to writing meta Copilot prompts that generate twenty prompts a day?

(Which is precisely what I would do if offered that bonus)

Incentivising prompt count feels a bit like rewarding people for sending emails. Technically activity, but is it progress?

AI’s the future, shouldn’t we be teaching people to *think* with it, not just rack up prompts like step-counters for productivity?

📺 Watching

Nothing. At all.

📚 Reading

I picked up Careless People, a sharp, scathing account of life inside Facebook, as part of my airport WHSmith book haul. It’s brilliantly, terrifyingly compelling. I’ve ploughed through 39 chapters in three sittings.

The book charts how a company that promised to connect the world instead amplified division, eroded privacy, and ducked accountability — all while its leadership, particularly Zuckerberg and Sandberg, remained either wilfully blind or strategically indifferent. A story of hubris, harm, and the high cost of scale without ethics.

(I still haven’t deleted my Facebook account though, although I do barely use it anymore)

🎧 Listening

I caught San Francisco psych-rock heroes Osees at the Paradiso last night. Few bands summon chaos quite so joyfully. Relentless, raucous, and gloriously weird, they tore through a set that felt more like a ritual than a gig — and yes, any band with two drummers gets bonus points for commitment to noise.

Enjoy the setlist, but do it properly: volume up, neighbours be damned.

Connections

Caught up with Dutch intranet veteran Samuel Driessen this week for a great chat on a sunny Amsterdam rooftop — the sort of meeting that reminds you why in-person is still magic. We covered a lot: the tricky leap from Dutch to international markets, the different rhythms of public vs. private sector work, and how intranet strategy is (finally) starting to converge with product thinking. A thoughtful conversation with someone who’s seen the field evolve and isn’t afraid to challenge it.

Travel

Tomorrow I’m heading to Berlin to catch up with our client there and to attend Flip’s conference. I’ve got a little spare time so if you’re about, give me a shout.

This week in photos

Weeknote 2025/19

Cone on the head of the famous statue in Glasgow
Hello, Glasgow! (Photo: me)

It’s been a week of looking back—at old stats, old habits, and old gigs. That well-worn claim about intranets saving millions in productivity has resurfaced, yet again. I’ve written about it for Strategic, because, as the saying goes, some people use statistics like a drunken man uses lampposts—more for support than illumination. And we deserve better.

At the same time, I’ve been revisiting email. Not in my inbox (LOL no. I am heroically bad at my own email), but in research, trying to understand why the channel everyone loves to hate still quietly endures. And then, on the weekend, came Barrowland: a venue I’d mythologised since my teens, where I finally saw Supergrass play the album I bought with my pocket money. It’s strange how some things stick—channels, bands, friendships—and how time sneaks up on you while you’re still busy singing along.

This week at work

For someone in communications, I spend surprisingly little time actually communicating. Most of my work is on the plumbing behind the messages: platforms, processes, systems, and governance. Understanding user and organisational needs. Finding solutions. Helping clients sell the vision and deliver the change. I work closely with comms leaders and manage content teams, but rarely get to roll up my sleeves and write actual messaging these days.

This week was a welcome exception. I spent time with a product team, helping them articulate what they’re building and how it adds value for different kinds of users. It was great fun to stretch that part of my brain again—one I haven’t used much lately.

Jon and I also got stuck into a new writing and research project. For the next few weeks, we’re diving deep into email. Tech bros and comms pros alike have been confidently predicting the death of internal email for at least 15 years. And yet, it persists. Clunky? Often. Badly used? Certainly. But for many use cases, it’s still the most effective tool we’ve got. It cuts across hierarchies, systems, and schedules in a way few other channels can. As I often say, two things will survive the nuclear winter: cockroaches and email.*

(*I think I got that line from Sam Marshall, but I could be wrong.)

Also this week

My two besties and I had our annual girls’ weekend away. The tradition is simple: if a band we all like announces a tour, we pick a city we fancy visiting and make a trip of it. This year it was Glasgow, and Supergrass.

We finally made it to Barrowland—an iconic venue I’ve been reading about since I was a teenager. It’s one of those rare places that lives up to the myth: a sprung dancefloor, a luminous ceiling, and a crowd that knows how to have a good time. There’s a magic to it. Seeing a band you love there feels like a rite of passage.

Supergrass played I Should Coco in full—an album I bought with my pocket money in Our Price when I was 15. My pal Katy and I have been seeing them together since we met at 17. Mid-gig, fuelled by several beers, I turned to her and said: “I can’t believe we’ve been watching this band for twenty years.”

She looked at me, with the weary kindness of someone breaking bad news, and said: “It’s thirty years.”

And just like that, the beer wore off and my knees started hurting.

Supergrass' Gaz Coomes at Barrowland, Glasgow, 9 May 2025

Consuming

👩🏻‍💻 Internetting

Spotted this  thoughtful piece this from Sarah Daly which explored the subtle but significant ways AI is reshaping how we work. It’s not always about job losses; more often, it’s the quiet squeeze—doing more with less, with little time to adapt. While AI tools promise to save time, they often just shift the burden elsewhere. We’re now swimming in content: drafted, summarised and polished at speed, but lacking the depth or judgment that makes it useful. The term botshit—AI-generated sludge that clutters rather than clarifies—feels painfully apt.

The biggest loss might be the space to think. As AI accelerates the pace, opportunities for reflection, strategy, or just breathing room are eroded. If we want AI to genuinely augment human potential, we need to start designing for thinking time, not just throughput.

📺 Watching

No time for telly this week

📚 Reading

I’ve been reading Cal Newport’s A World Without Email—part research, part self-flagellation—as we dig into why the one channel everyone claims to hate just won’t die.

🎧 Listening

This week was all about Supergrass. Enjoy this setlist. The classic album in full, followed by a few fan favourites. Nostalgia turned up loud.

Coverage

A few weeks ago I posted on LinkedIn about dodgy McKinsey stats that do the rounds on vague productivity savings, and how I learned the hard way that these don’t wash with CFOs.

The same flawed stats did the rounds again this week, so Mike Klein invited to write my first piece for Strategic on how bullshit maths doesn’t help our profession to be taken seriously

Travel

Glasgow again later this week. Berlin next week. Shout if you wanna catch up.

This week in photos

Weeknote 2025/18

Action shot from LumApps Bright in Chicago this week. (Photo: LumApps)

This week’s travels took me to two very different cities: Toronto, which I visited for the first time, and Chicago, which I’ve been to before, but never with quite so many slides in tow.

Toronto was all maple leaves and mid-century apartment blocks, with unexpectedly excellent pastries and the sort of icy politeness that makes British manners feel borderline aggressive. It was good to decompress and catch up properly with friends.

Chicago was all business: a keynote on the future of workplace communication, delivered to a ballroom full of people who hopefully didn’t notice I was running on three hours’ sleep and a Starbucks croissant. The talk landed well (no heckling! some laughter!) and sparked the kind of conversations I always hope for—about clarity, culture, and why the tools we use at work feel like they were designed by someone who’s never actually worked with real humans.

A week of contrasts, then: friends and flights, ideas and jet lag. On the plane back home now, with a suitcase full of leaflets, receipts, and hotel pens, and a head full of new thinking.

This week at work

The early half of the week was mostly consumed by the LumApps Bright event: prepping, presenting, and the usual performance anxiety. But I was on first, as the opening keynote, which meant I could relax and spend the next two days listening and learning too.

Plenty of bright thinking from Bright too. The usual chatter about tools gave way to deeper questions about trust, friction, and how people actually experience work.

Day 1 focused on personalisation, content strategy, and the evolving role of AI. Key themes: effective intranets are governed well, personalised smartly, and designed with the frontline in mind. Employee-led content outperforms corporate noise. And AI? Not a threat, but a capacity-booster—if it’s embedded into workflows, not bolted on as a gimmick.

Day 2 got a bit meatier. Mike Klein shared new research showing a sharp disconnect between comms and business leaders: different views on adversity, tool effectiveness, and what employee engagement even means. Business leaders want more interaction; comms want more streamlining. Everyone wants better alignment between IT, HR and comms—but that’s still a work in progress.

Mike’s survey on the future of work is ongoing. If you’re a comms leader, do take ten minutes to share here.

DWG’s Nancy Goebel did a fireside chat with LumApps’ Sean Winter (who I finally met in person, after working on the StanChart Jive rollout with back in 2012-15!). Key messages from Nancy: AI remains the dominant undercurrent, but treat it like a teammate, not a toy. Hyperpersonalisation is driving a comeback for knowledge management, and there’s a growing call for intrapreneurship and investing in employee adaptability. Or, as Nancy neatly put it: agility is the new social currency.

I also kept a few client plates spinning from hotel desks and airport lounges.

Also this week

Toronto! My first time in Canada 🇨🇦 (taking my country count to 82), and I liked it as much as I expected. Big bookshops, brilliant food, and the kind of orderly vibe that makes you feel like you should apologise for jaywalking. Saw friends, walked miles, and remembered what it’s like to spend an afternoon doing nothing in particular. Bliss.

Elbows up! Headed north.

Also visited Little Canada, a surprisingly delightful miniature version of the country, complete with tiny trains, tiny cities, tiny lakes, tiny forests, tiny music festivals and tiny hockey games. Left wanting to see a lot more of Big Canada, which seems like a delightful place to be.

Consuming

👩🏻‍💻 Internetting

It felt timely to read this after another conference where the AI conversation has clearly moved from hype to value: Johnson & Johnson made headlines by pivoting their GenAI strategy, doubling down on only the highest-value use cases and quietly killing off the pilots that weren’t delivering.

Their CIO, Jim Swanson, was refreshingly blunt: it’s about focus, not novelty. After a year or so of exploratory dabbling across industries, we’re now firmly in the ROI phase. Not every use case deserves to make it out of the lab—and that’s not failure, it’s progress.

I also picked up this pro networking tip from Melinda Seckington on LinkedIn: create a QR code of your LinkedIn profile, add it as an image on your Apple Watch. Took minutes and was really handy meeting people at the conference.

Pro Networking

📺 Watching

Found myself watching a lot of US cable news (Fox, CNN, ABC), which left me feeling equal parts baffled and terrified.

Also happened to catch coverage of the 80th anniversary of the liberation of the Netherlands by Canadian forces. Touching to see the commemorations, given I live there. Something quite moving about watching it unfold on Canadian news, from Canada itself.

📚 Reading

It was not a reading week. But I did find a place in Toronto with a vending machine dispensing a random book for five bucks. I wound up with a copy of Tikta’Liktak: An Inuit-Eskimo Legend, which I’m not at all unhappy about.

🎧 Listening

Went to see The Vaniers, a Toronto band launching their new album. They dressed and sounded like a composite of every Britpop band from the tail end of the ’90s—after Britpop had quietly stopped being cool. The lead singer wore John Lennon sunglasses with an Umbro football top, like Liam Gallagher circa 1997. Watching a nostalgia trend come back round again was like bumping into your own teenage diary: oddly familiar, slightly cringey, and deeply unsettling.

The Vaniers album launch show, Toronto. Photo: me.

In a bout of jetlag-induced insomnia, I listened to the entire series of Invisible Hands, a BBC podcast presented by David Dimbleby about the shifting story of capitalism over the past century or so. The first half of the series explores how ideas once on the fringes—about markets knowing best, governments stepping back, and the primacy of shareholder value—moved into the mainstream.

The second half shifts focus, tracing how support for capitalism is now waning, as its promised fruits have instead delivered widening inequality, hollowed-out public services, and a growing sense that the system no longer works for most people.

It’s thoughtful, balanced, and surprisingly absorbing at 3am when your brain refuses to adjust to a new timezone.

Connections

My two-centre visit gave me a chance to catch up with all manner of brilliant folks.

At Bright Conference I had a chance to catch up with fellow speakers Nancy Goebel and Mike Klein. And like all these events, I was able to put a face to names I know only on LinkedIn, and met a bunch of brilliant intranerds from across the US and further afield for the first time.

And outside of the conference, I had a few great catch-ups too. I first met Jim Ylisela back in 2011 when he gave a memorable keynote on what communicators can learn from the rough-and-tumble of Chicago politics. So memorable, in fact, that I can still recall key points 14 years later—and there are very few conference talks I can say that about.

As often happens in our line of work, we’ve since found ourselves working together on a few client projects that needed some transatlantic expertise in either direction. I couldn’t visit Chicago without catching up with Jim. He was even more delightful in person. I find folks like him usually are.

I also caught up with Sara Zailskas Walsh. Sara and I first met at work events in Denmark and New York, and have kept in touch since. Last time we saw each other was in 2022—since then she’s beaten breast cancer, so there was a lot to catch up on.

Up in Toronto, I squeezed in a coffee with Meena, an old colleague from Standard Chartered. We met in the lobby of the bank where she now works, and it felt like no time had passed at all, like being back at Marina Bay Financial Centre.

But my highlight was catching up with two of the gals from my recent Colombia trip. I’ve done four Flash Pack trips and have kept in touch with people from all of them, but there was something special about this particular combination of people. I feel like I made firm friends that week.

I couldn’t visit Jenna’s hometown and not hang out—and Andrea even drove down from Ottawa to make a weekend of it. It was wonderful to see them again.

Andrea, Jenna and me in Toronto.

Travel

Landing back from Canada this morning. Heading to Glasgow later in the week.

This week in photos

Weeknote 2025/14

London, this week. Photo: me.

Time is a flat circle, calendars are lies, and yet somehow it’s April and I’m still knee-deep in tasks I confidently told myself I’d wrap up in January. The to-do list has developed sentience and is now breeding in the wild. Meetings beget more meetings. Progress is measurable only by the faint glow of a Teams notification turning off.

So: not a week of breakthroughs, but of motion. Possibly even forward.

This week at work

A week of spinning plates rather than carving out any serious thinking time.

Bitsy jobs included planning workshops, writing and delivering a couple of presentations, and wrestling the year-end finances into something resembling order.

Had a great chat with an HR tech vendor about digital employee experience. Specifically, how platforms only deliver value if they’re actually aligned with processes and, wild idea, people. Training, culture, the human stuff. We’re exploring ways to work together, so watch this space.

Started digging into pre-work for a team alignment piece with a client. Everyone needs a say, but time is tight, so we’re walking the tightrope between inclusion and getting it done. So we’re having to be flexible and creative, while giving everyone confidence that we’re genuinely listening and can be trusted to be discreet.

A recent pitch didn’t land. New client, new sector—it was always a stretch, but still a bit of a sting after putting in the hours.

More positively, I had a fab chat with a founder about something new, interesting and intriguing. The thinking behind it really resonated, my brain’s fizzing with ideas, and I’m keen to get involved. But I need to find some clear headspace to give it the depth of thinking it deserves.

Also this week

Spent one more day in Bucharest and visited its crazy-large Parliament building.

Back home in Amsterdam, I found myself in Dam Square at the exact moment someone drove in and set themselves and their car on fire. What looked, from my brisk departure angle, like a terrorist incident. Flashbacks to growing up in London in the 80s and 90s. Suspicious bags, dodgy alarms, constant low-level anxiety. Ah, the nostalgia.

Did a lightning dash to London to catch up with a bunch of mates I’ve known since I was a teenager. Between us: Johannesburg, Singapore, Amsterdam, North London and several time zones’ worth of baggage. First time we’ve all been in the same place in years, and it was glorious.

My long-delayed turn at PowerPints—the PowerPoint comedy night—is finally next week. Slides are ready. Memory? Less so. Wish me luck.

If you’re local, come down to Boom Chicago on Sunday and heckle support. Tickets here.

Consuming

👩🏻‍💻 Internetting

New research from Centre for Cities shows how WFH has reshaped the capital’s pub trade. Thursdays are now the new Fridays, as seen in both pub takings and TfL passenger data.

London bucks the national trend. Elsewhere, post-work pints have vanished almost entirely. Commuters are also spending less on food near the office, but not at cafés—it’s all going to suburban supermarkets. Living the Aldi dream.

The FT did a piece last weekend on LinkedIn “super users”. Apparently, I’m one—81,000 followers puts me in the “mid-tier influencer” bracket.

Is it useful? Occasionally. Mostly, it means more men in my DMs explaining things I already know.

But despite the hustle bros, AI sludge and endless posts about personal brands, LinkedIn can still be brilliant. It’s where I show how I think, what I do, and learn from people outside my bubble.

People ask how I “grew my audience”. No strategy, no funnel, no content calendar. Just be useful, be funny, be consistent. For years.

My top tips, if you want them:
🚀 Say something original. If ChatGPT could write it, maybe don’t.
🚀 Ditch your niche now and then—you’re allowed layers.
🚀 Social media is social. Don’t just dump content like a cat dropping a dead bird to impress its human.
🚀 LinkedIn loves video and carousels. I don’t. That’s ok.
🚀 Be a human, not a brand.

Accidental mid-tier influencer, signing off.

📺 Watching

Series 3 of Slow Horses. Still loving it. Still wouldn’t trust any of them with a stapler.

📚 Reading

Almost finished the book about Romanian history I started last week, Children of the Night: The Strange and Tragic Story of Modern Romania.

Got over-excited in the airport WHSmiths yesterday and bought a whole stack of dead tree books to get me through the next few months.

Connections

With Q1 now done with, here’s a progress update on my 100 People project – my annual mission to catch up with 100 people in my network.

19 met, 5 booked. Just shy of 25%. But with a travel-heavy Q2 looming, I’ll be racking up catch-ups at pace.

Travel

Last week’s trip to Bucharest reminded me of another hotel design irritant: the annoyingly quirky labelling.

“This might be vodka.” No. It’s lukewarm water from the bathroom sink, and confusing the jet-lagged is not a flex. Please stop.

🇩🇰 Next stop: Copenhagen on Tuesday for IntraTeam. Ready to nerd out about intranets with the best of them.

This week in photos