Weeknote 2025/29

Valetta, Malta. Photo: me.

A week of three — maybe four — halves.

Monday was a write-off. After a weekend of small disasters, culminating in a panicked and fruitless search for my AirPods (and facing the horrifying prospect of having to listen to other people breathe), the news landed that a piece of work we thought was in the bag… wasn’t. I got that email while enduring a terrible pedicure: someone badly applying nail polish while I sat there, too British to object, knowing full well I’d be coughing up for another within days. A perfect metaphor, frankly.

That evening I took myself off to Malta. A few days of ancient streets, gelato, wine and reading by the sea did the trick. Somewhere between the waves and the wine, I made some plans. Started a couple of things. Ditched a couple more.

The AirPods turned up, inside a shoe in my suitcase. My fears about the pedi proved correct, mind; it was chipped by Tuesday afternoon.

By Friday I was back delivering good work and talking to a potential new client. I know it sounds mad given how much I travel, but a few days out really can be the reset you didn’t know you needed. Like turning it off and on again, but for your entire personality.

This week at work

We’ve submitted the first three chapters of the book. Suddenly it all feels very real. The next four are underway and — surprisingly — I’m feeling pretty good about it.

This first section is all about discovery, which has turned out to be… discovery about our own discovery. A chance to properly review, analyse, synthesise and test what we actually do — not just what we tell ourselves we do.

It’s been a good moment to reflect. Jon and I have worked together for a decade, honing our methods and toolkits. Writing the book’s been part codifying that, part stress-testing it against research, and against the perspectives of others in the field.

We’ve been lucky to talk to some brilliant comms consultants. Let’s be honest: they’re also competition. But this is a small industry, and there’s no space for giant egos. We’ve all read the same books, combined that with experience, and built our own ways of working. When people let us in on theirs, it’s a privilege.

Less cheerfully, a client who’d been all set to extend a contract had a change of mind. Budget pressures, shifting priorities — nothing we could have done differently, but disappointing all the same. Now to find something to fill that gap. (Shout if you’ve got a Sharon-shaped project in mind.)

In the meantime, cracked on with other client work in an unremarkable, steady-as-she-goes kind of way — until Friday, when something new and promising landed in my inbox. Funny how these things even out.

Also this week

Malta, then. Visited because it’s somewhere I’d not yet been, and I had a Ryanair flight credit burning a hole in my inbox that would take me there for just thirty pounds. Hardly a considered travel strategy, but it worked.

And what a delight. Six thousand years of history crammed onto a handful of rocky outcrops, layered like a very hot mille-feuille of temples, fortresses, baroque excess and British leftovers. Plus cheap wine, reliable sun, and the deeply satisfying pastime of pootling around ancient harbour walls dodging a religious parade to the sound of canonballs being fired into the sea.

By Wednesday I was diving off a boat into the southern Mediterranean. I’m not a beach person — fuck sand — but there’s something about a boat, a cove, the wind in my increasingly feral hair, and the slap of sea water after jumping off the side.  Sheer, unadulterated, child-like joy.

More than that, it was the reset I didn’t know I needed. The past couple of months have been relentless, and it turns out that a change of scene, sea air, and an inadvisable number of pastizzi will, temporarily at least, unbreak your brain.

Consuming

👩🏻‍💻 Internetting

Mark Wilson has written a cracking piece on the slow, grinding enshittification of the app economy. He tried to book a taxi via Bolt while on holiday — it never showed. Uber? Same. Slick interface, utterly useless service.

He describes the familiar tech trajectory: prioritise growth, then profit, then slash costs until the customer is left holding the bag, doing all the work themselves. Like some kind of gig economy but for basic competence.

If you’ve tried getting to the airport lately, you’ll know the drill: the app promises a car in two minutes, then as soon as you order it’s fifteen, then the driver cancels because Mercury is in retrograde or whatever. What began as a convenience is now a con — higher prices, worse service, and no humans in sight when it inevitably goes wrong. Also no alternatives, because the platforms nuked the competition for LOLs.

📺 Watching

Absolutely nothing. Haven’t even turned my TV on all week. And I’ve enjoyed that.

📚 Reading

My break gave me the chance to read Paris 44, a brilliantly told account of the city under occupation — and the joy, chaos and reckoning that came with liberation. Easily one of the best things I’ve read this year.

It made me think a lot about my grandmother, who lived in Paris at the time. She rarely talked about the war. Like many of her generation, the past was something you carried, quietly. But there’s something both moving and faintly surreal about reading history that runs so close to your own family’s untold stories.

Every mention of battles in the streets of the 16e arrondissement made me wonder what she’d seen or heard from the balcony of the family apartment on Rue Leconte de Lisle. The jostling for power between the Gaullists and the Communists — my family were firmly in the latter camp. It makes me wish I’d asked more, though I suspect she wouldn’t have said much.

A book, Paris '44, by Patrick Bishop, is on a table with a glass of white wine. It is dark.
Reading a book with the wind in my hair and the sound of the waves below. My happy place.

It kept bringing me back to A Certain Idea of France, Julian Jackson’s brilliant de Gaulle biography I read last year. That book described how de Gaulle memed his way into the top tier of Allied leaders, despite Churchill and Roosevelt doing everything short of changing the locks to keep him out. He wasn’t even invited to Yalta, but by the time Paris was liberated, he’d made himself unavoidable.

Jackson gives you the sweeping, statesman’s-eye view; Paris 44 keeps you at street level — the hunger, reprisals, infighting, and the sudden visibility of women in public life. I remembered the handful of stories my Nan told me of the treatment of women who’d practiced horizontal collaboration with the enemy. It shows just how close France came to civil war as factions jostled for power. De Gaulle’s real genius wasn’t just getting France a seat at the top table — it was imposing order at home, consolidating power and quickly rewriting the official story as one of unity and resistance.

History always looks tidy from a distance. Up close, it’s a lot messier.

🎧 Listening

My friend Lauren introduced me to Spotify’s Blend feature — a daily playlist stitched together from the shared tastes of you and whichever poor souls you’ve roped in. Like Discover Weekly, but with the added jeopardy of other people’s terrible taste. And yet it’s weirdly brilliant. The algorithm can take a ragtag bunch of us from Iran, Sweden, the UK, the Netherlands and Thailand, and somehow find the musical Venn diagram we can all tolerate.

Big Tech may be broadly malevolent, but Spotify remains the one service where surrendering your data feels like a fair — if Faustian — trade.

Travel

I got home on Thursday evening, and now face the exciting prospect of spending over a fortnight at home. I’m giddy with joy.

This week in photos

Weeknote 2025/28

With the brilliant 300 Seconds speakers at Camp Digital in Manchester

It’s been two weeks since my last weeknote, but I feel like I’ve aged six months. Three trips to the UK, one conference, one festival — all while trying to keep the day job, the book, and the side project moving. I’m knackered.

I’m writing this from a hotel room in Manchester. Weekend plans didn’t quite come together — poor timing, crossed wires, and the quiet disappointment of being let down by someone. Maybe it’s just as well. I probably needed the space to stop and catch my breath.

This fortnight at work

Camp Digital was a bright spot — a brilliant event and a reminder that there are still good humans working in digital, design and comms. Our 300 Seconds lightning speakers smashed it. Fresh ideas, fresh perspectives, a healthy amount of swearing: the holy trinity of a good event. Roll on next year.

I’ve been working with one of our partners on some new opportunities — nothing I can share yet but fingers crossed. If it comes off, it’ll be fun.

The book is coming along; the first chapters are due to the publisher this week, so the mild panic is entirely justified. I am flitting wildly between ‘this is fine’ and ‘I should go and hide.’

And we’ve started experimenting with AI agents for communicators. Not the generative AI that everyone’s wanging on about, but actual agentic tools that can plan campaigns, track outcomes, and crunch numbers. The boring stuff no one in comms actually wants to do. The hope is that if the machines can take care of the drudgery, we can get back to the good bit: the human side of work.

Also this week

I have spent a ridiculous amount of time on the road. Cancelled flights, last-minute rebookings, 3am airport taxis, and that bleak routine of going home just long enough to unpack, shove everything through the wash, and pack again. I’m over it.

I mostly enjoy the rhythm of travel — airport rituals, playlists, good intentions to write en route. Now it’s just departure gates, bad coffee, and the creeping sense my suitcase sees me more than my friends do.

Meanwhile, I’ve been quietly chipping away at a side project. It’s killing me not to share more, but I promise it’ll be worth it. Or at least mildly interesting. We’ll see.

Consuming

👩🏻‍💻 Internetting

Matt Jukes posted the full script of his Camp Digital talk, The Power, Peril and Privilege of Working in the Open. It’s brilliant, funny, and painfully honest — basically a roadmap of what two decades of blogging, tweeting and weeknoting does to a person.

I related to a lot of it. Like Matt, I’ve been writing in public for over a decade, and I’ve got the bruises to show for it. He captures why openness is both exhilarating and exhausting — the opportunities, the random connections, the whisper networks and the weirdos.

If you’ve ever wondered why some of us keep putting our messy selves on the internet, this is the best explanation I’ve seen.

📺 Watching

I watched Attack on London: Hunting the 7/7 Bombers on Netflix, in the one day I spent at home this week (cheerful, I know). A tough but compelling four-part documentary marking 20 years since the London bombings. That number still doesn’t feel real — like most Londoners, that day is burned into my memory.

The series does a solid job of telling the story without sensationalism. The attacks, the huge investigation, the botched operation that led to the killing of Jean Charles de Menezes. It’s all there, plus reflections from survivors and first responders.

It’s honest, unsparing, and a reminder of how much that day reshaped the city and the people in it.

📚 Reading

Trips back to the UK meant a chance to stock up on actual books. I picked up The Genius Myth by Helen Lewis. I’ve barely scratched the surface, but so far: yes, this is for me.

🎧 Listening

Spent last weekend at Down The Rabbit Hole, a charming little festival in the east of the Netherlands. Big enough to get good acts, small enough that you’re not spending the whole time schlepping between stages. Plus, swanky glamping — I am absolutely past the point of roughing it.

Highlights: Patti Smith, still a force of nature. Underworld, euphoric as ever. Iggy Pop, Japanese Breakfast, Beth Gibbons, Bloc Party — all excellent. Massive Attack? Bit meh.

This one’s special for me, It was at Down The Rabbit Hole six years ago that I decided I wanted to move to the Netherlands. So in a roundabout way, this festival changed my life. Or at least my postcode.

Travel

Off to Malta on Monday for a quick solo break — a plan that seemed like a great idea when I booked it, and now feels like yet more admin. But then: two solid weeks at home. Thank Christ.

This week in photos

Weeknote 2025/26

With some of my fellow 40 Over 40 in London this week

This week I was named one of Women in PR’s 40 Over 40 — and then, 24 hours later, I found myself weeping quietly at an Alanis Morissette concert.

Blame the hormones, the humidity, or the overwhelming realisation that somehow, improbably, I’ve made it here.

She was singing Hand in My Pocket, the song that lived on every mixtape of my teenage years. Back then, I clung to those lyrics like a lifeline:

I’m broke but I’m happy / I’m poor but I’m kind / I’m short but I’m healthy, yeah…

A catalogue of contradictions, sung with defiance and grace. It felt like someone finally understood what it meant to be a mess in progress.

Nearly 30 years later, I’m still a walking contradiction. Still figuring it out, still a bit of a mess. But maybe that’s the point.

Because I wasn’t supposed to end up on any kind of power list. I was the weird kid, the shy one, the late bloomer who couldn’t tie her shoelaces until she was ten. I didn’t finish university until 27. I didn’t have a ‘five-year plan’. Christ, I barely had a five-day one.

And yet here I am. Still learning, still growing, still a bit of a shambles — and now, somehow, a Woman in PR with Power(ish).

Alanis was right. What it all comes down to is that everything’s gonna be quite alright.

So this week, I’m feeling grateful. For the path I took, however winding. For the people who walked some of it with me. For the chance to be recognised not despite my messiness, but alongside it.

And for the reminder — courtesy of Alanis — that sometimes, having one hand in your pocket and the other giving a peace sign is exactly where you’re meant to be.

This week at work

This week we’ve been helping an organisation finally switch off their old intranets. A sentence that sounds simple until you realise the average corporate intranet is less a communications tool and more an archaeological dig site.

As ever, replacing ancient systems was the easy part. It’s the switching them off that sparks existential dread. People cling to old content like it’s the Magna Carta — even though they openly admit they haven’t looked at it since 2014 and wouldn’t know where to find it if their job depended on it (and sometimes it does).

We did the usual: combed through analytics, talked to stakeholders, did a full content audit to identify anything vaguely useful, and rebuilt what mattered using content design principles that mean people can actually use the thing. The new site went live earlier this year and has been met with widespread relief, bordering on joy. And still, no one wants to press the off switch on the old ones.

So we went back to the business case. We helped the team show the real costs of keeping ghost sites alive “just in case”: confused users, conflicting policies, and enough licensing fees to make your CFO reach for the scotch.

Because sunsetting old systems isn’t just a technical task; it’s grief management, version control, and low-key therapy. This week, we gave people the reassurance (and receipts) they needed to finally let go. The content has been saved. The users are happy. The money is waiting to be saved. All that remains now is to find someone brave enough to push the big red button.

Also this week

I also headed back to London for the Women in PR 40 Over 40 Power List reveal event. Yes, I’ve mentioned it already — and yes, I’m going to bang on about it again. I’m incredibly proud.

I was honoured, thrilled and all the other cliches to be included.  And even better, I got to celebrate it in a room full of brilliant, bold, and inspiring women who prove that purpose, power and possibility don’t peak at 30. 

Yes, we celebrated. But we also had honest conversations about the challenges women face in reaching and staying in senior roles, and what needs to change. The night was a reminder of how much talent, insight and leadership our industry already has. The real challenge is keeping it, growing it — and making space for more.

Massive thanks to the effervescent Nishma Patel Robb for MCing with style and sparkle, and the powerhouse panel—Effie Kanyua, Gavin Ellwood, Jo Patterson and Kate Hunter—for insights, data, and real talk, particularly on intersectionality, and how age and gender are just two of many barriers that people experience. And of course, huge credit to the amazing Women in PR team for pulling off a wonderful and important event.

And to the four speakers — Daniela Flores, Tanya Clarke, Shalini Gupta and Sarah Lloyd—you moved me, inspired me, and reminded me why I love this industry.

Full list of the amazing honourees here

Consuming

👩🏻‍💻 Internetting

This week marked nine years since the Brexit referendum, and someone resurfaced that piece by Daniel Hannan, written in June 2016, breathlessly predicting the glorious future awaiting us this week.

Needless to say, on 24 June 2025, we did not mark Independence Day. No fireworks. No street parties. No soaring national pride. Just the dull hum of a country quietly reckoning with the cost of a fantasy sold by snake oil salesmen.

The UK didn’t thrive. The only thing that prospered was Hannan himself—rewarded for his mendacity with a lifetime seat in the House of Lords, where he now enjoys a taxpayer-funded perch to opine on the ruins he helped create. If Brexit is a cautionary tale, his article is the ur-text: a case study in intellectual dishonesty, wishful thinking, and the staggering lack of accountability in British public life.

📺 Watching

This week I saw David Attenborough’s Ocean on the big screen — a stunning, sweeping, and frankly soul-pummelling reminder that humans really are the worst houseguests the planet’s ever had. Shoals shimmered, whales sang, coral reefs pulsed with life… and then came the horror: plastic bags doing their best jellyfish impressions, bleached reefs that look like ghost towns, and enough trawler-fishing ecological devastation to make you want to walk straight into the sea (while apologising profusely).

But because it’s Attenborough, there’s still a glimmer of hope buried under the guilt. Nature, it turns out, is astonishingly good at bouncing back… if we stop actively making things worse every five minutes. The film offers glimpses of recovery: marine sanctuaries teeming with life again, species reappearing like they’ve been hiding from us (fair), and communities putting things back together with patience and care. I left feeling both furious and faintly hopeful.

📚 Reading

Reading around for book research but didn’t get stuck into anything in depth this week.

🎧 Listening

Wednesday was Alanis at the Ziggo Dome: cathartic, emotional, and a reminder that she still has the range — vocally and spiritually. My mate and I were already crying before she even sang a note, undone by a montage of systemic gender discrimination (as one is). Then came the bangers, the acoustic interlude two metres from us, and a room full of women scream-singing You Oughta Know like it was a TED Talk. 10/10, no notes.

Alanis popped up at the sound desk right in front of us for a few acoustic numbers

Thursday I popped over to Haarlem for Sparks, who were gloriously weird and wonderfully theatrical, and made me regret not discovering them earlier. Also: PHIL is a lovely venue and I will be demanding to see all future gigs there, ideally while sipping their house IPA.

Sparks at PHIL in Haarlem

Coverage

The 40 Over 40 Power List got picked up by PR Week, meaning the whole thing is now official, on the record, and cannot be undone.

I also had another thinkpiece out in Strategic, this time on performative listening. If nothing else, it gave me the rare joy of citing Zygmunt Bauman for the first time since my undergrad dissertation. (You never forget your first postmodern sociologist.)

Travel

Next stop: Manchester for Camp Digital, where I’m once again hosting 300 Seconds, our lightning talks for new voices in tech. It’s our third time at the conference, and somehow I’m still surprised each year when a speaker drops out the week before. Nature is healing.

After that, I’m off to a festival. What kind? Who knows. Ask me next Monday. There won’t be a Weeknote 27 because I’ll be in a field, probably crying to something with banjos.

This week in photos

Weeknote 2025/25

Me at Intranet Italia this week (photo: Sam Marshall)

It’s midsummer. The days are long, the sun’s out, and Amsterdam is at its absolute best—golden light, lazy canal shadows, the whole city leaning into the heat. The world might feel heavy right now, but coming home to this place is something I never take for granted.

Especially this week, as Amsterdam marks its 750th birthday—with a giant street party on the ring road, naturally. Because what better way to celebrate than dancing on a motorway in full sunshine, in a city that knows exactly how to have fun without taking itself too seriously?

This week at work

My big focus was a trip to Milan for Intranet Italia Day—a brilliant chance to connect with Italy’s intranet community and reflect on how the field is evolving.

My highlights:

  • Giacomo Mason reminded us how intranets are evolving into integration hubs — one example had 40 services connected! He nailed the pace of change in intranet roles: “I used to be an internal communicator, now I’m digitalising parking spots.”
  • Sam Marshall explored what intranets are really for. We’ve gone from the comms-and-info hub, to the everything-platform, to what he calls the Minimalist Intranet—a layer that helps make sense of everything else. He unpacked four key trends from ClearBox’s annual review: the push for employee experience, renewed focus on frontline workers, better comms ‘air traffic control’, and (of course) AI.
  • Stefano Besana from Deloitte shared compelling thoughts on AI and the future of work. AI can boost team performance—but may flatten creativity. 94% of leaders say it’s essential; only 7% think their organisation is doing it well. A telling gap.
  • Anna Kravets delivered a great talk on design on a budget. “It looked good in Figma” got a laugh, but her advice (avoid unnecessary customisation and use out-of-the-box widgets to sidestep maintenance nightmares) was spot on.

My own keynote wrapped up the day. I argued that it’s time for a new Renaissance for the intranet. We’ve built digital workplaces overflowing with content, yet employees still struggle to find what they need. The problem isn’t a lack of information—it’s the volume, and the lack of structure or purpose.

I shared the SEFE story: a client with four legacy intranets and just 100 days to build something better. We didn’t throw AI at it. We focused on clarity, consistency, and content that served a purpose, using content design to deliver value, not volume.

An intranet should be a workshop, not a dumping ground. A place of deliberate creation, not digital clutter. Like the Renaissance masters, we need to lead with standards, intent, and a commitment to quality.

Back in Amsterdam, Jon and I have been cracking on with the book. The first section—on definitions, discovery, business cases, and the platform ecosystem—is finally starting to take shape.

Also this week

My friend Lauren and I went to Science & Cocktails, a monthly lecture series with smoky drinks and surprisingly solid live bands. The theme was Power and Countervailing Power in the 21st Century, delivered by WRR researcher Haroon Sheikh.

His argument: power today isn’t just about armies or treaties. It’s embedded in chips, supply chains, social networks, even the strategic use of migration. We’re living in an age of ambient power projection, where influence is diffuse, deniable, and increasingly hard to regulate.

Democracy’s old guard isn’t built for this kind of fight. Sheikh made a compelling case for fresh thinking and new tools to counterbalance power that no longer wears a uniform or waves a flag.

Consuming

👩🏻‍💻 Internetting

A new study confirms what many suspected: relying on ChatGPT to write your essays doesn’t just affect the output—it rewires your brain.  People who used an LLM to write essays showed weaker brain activity, worse memory, and couldn’t even recall what they’d “written” a few hours later. When asked to go back to writing without help, they struggled.

In short: using ChatGPT might make the task easier, but it makes you less mentally engaged. Like GPS for your brain—convenient, but at the cost of knowing where you are.

It’s made me reflect on thoughlessly turning to AI to speed up a task, and being more deliberate about stepping back and doing it slowly but more intentionally.

📺 Watching

I watched Grenfell: Uncovered this week, and it’s stayed with me in that way only something truly harrowing can. The series is devastating—not just in its depiction of what happened that night, but in the slow, avoidable build-up that made it inevitable. It’s forensic, unflinching, and absolutely damning.

What hit hardest, though, was the familiarity. I grew up nearby. My primary school was (literally) in the shadow of the tower and my classmates lived there. Some still did when the fire struck. The estate, the streets—they’re not anonymous cityscape, they’re places I used to walk through daily. Seeing your childhood backdrop become the site of a national tragedy is surreal. But that’s the point, really: Grenfell isn’t some abstract failure. It’s what happens when systems designed to protect people decide some lives just don’t count as much.

When I tell people I’m from Notting Hill, the reaction is often the same: ooh, fancy. People forget that Notting Hill, like much of London, is a neighbourhood of sharp contrasts and deep inequality. Gentrification didn’t replace the community; it happened around it, and not always with it. The Notting Hill I come from is the one in Grenfell, not the one in the Hugh Grant film.

I read One Kensington last year, which explores the same dynamic in meticulous, painful detail—the wilful neglect of the borough’s poorer, northern half by a council that would rather pretend it doesn’t exist.

📚 Reading

I had a sneak peek at Lisa Riemers and Matisse Hamel-Nelis’s upcoming book Accessible Communications. I’m halfway through and it’s packed with useful, practical advice on what accessibility means and how to get it right. Highly recommend.

Also knee-deep in book research. This week’s pick: Introduction to Employee Experience Platforms by Shailesh Kumar Shivakumar. It raises questions we’ve been circling for a while: what is an EXP, really? Is it different from a digital workplace or intranet—or just new branding for the same old problems.

🎧 Listening

Been deep in a Sparks rabbit hole ahead of seeing them live this week. If you don’t know them: imagine if Gilbert & George made synth-pop, or if Wes Anderson formed a band with your eccentric uncle. Still going strong after 50 years. Deadpan, operatic, and completely unbothered by what’s fashionable.

Connections

Milan was a chance to catch up with familiar faces from the intranet world—Sam Marshall, Anna Kravets—and finally meet others I’d only spoken to online.

Also squeezed in an impromptu Aperol catch-up with my old StanChart colleague Stefan Chojnicki, who I’d forgotten had moved to Milan. We hadn’t seen each other in over a decade.

Impromptu catch-ups are great. Impromptu catch-ups with Aperol in the sunshine: even better.

Travel

Just a short trip back to London this week for an event. More on that next week.

This week in photos

Weeknote 2025/24

A red barge on the Prinsengracht canal in Amsterdam. It's a clear sunny day.
Amsterdam summers are something else (Photo: me)

Middle age has arrived, not with a crisis but with a calendar reminder. The quiet realisation that I’m now older than most start-up founders, Olympic athletes, and several government ministers. Which, frankly, explains a lot.

Between birthday reflections and packing for yet another work trip, it’s been a week of wrangling conference decks, academic papers, and coming to terms with the fact that my knees now make a noise when I stand up too fast.

This week at work

A week of contrasts. Juggling wildly different projects, which I tell myself is what keeps it interesting.

  • Finalised my slides for Intranet Italia Day next week, with a few solid practice runs
  • Helped a client plan how their leadership can actually show up on the social intranet — plus wrote quick-start guides for low-effort, high-impact engagement
  • Sat through a couple of intranet/employee experience vendor demos. One looked genuinely startled when I asked about things like functionality gaps, governance, or how this would work in an organisation with more than one type of employee. As if complexity were some kind of curveball, not the baseline most IC folks are dealing with.
  • Followed up on a series of workshops with a long-term client — great to see momentum building
  • Supporting our brilliant 300 Seconds speakers as they prep for Camp Digital (less than three weeks to go!)

Meanwhile, quietly ramping up a(nother) secret side project. More on that soon.

Also this week

Turned 45 this week. Officially middle-aged — not in crisis, just doing the maths. It’s the age where you realise that you’ve probably had more than you’re getting. Strangely, that’s a relief. Less to prove. More clarity. Fewer big swings. And the slow, inevitable expansion of the midsection.

Because no one asked, here’s 45 lessons I’ve learned in 45 spins round the sun:

  1. You don’t need to finish the book
  2. Or the bottle
  3. Lifting heavy weights makes you feel superhuman
  4. If someone shows you who they are, believe them the first time
  5. Good lighting fixes many things
  6. No one is thinking about you as much as you think they are
  7. If you need to ask whether it’s worth the drama, it’s not
  8. A well-timed “hmm” can save you hours
  9. Good sleep beats any wellness trend.
  10. You’ll never feel like going for a walk. Go anyway.
  11. Pay attention to how people treat waitstaff
  12. The hotel iron will ruin your top. Pack something that doesn’t crease.
  13. Always look up. You’ll notice stuff and be glad you did.
  14. Walk away. From the app. From the thread. From the man with a podcast.
  15. Airports are emotional purgatories. Don’t make big decisions there.
  16. Drink water, then decide if you’re really hungry
  17. It’s OK to be the person who leaves early.
  18. Wear the good outfit.
  19. Cheap shoes are a false economy
  20. You will regret trying to save money with a flight that leaves before 7am
  21. A single “lol” can prevent a workplace argument.
  22. It can also cause one.
  23. Just because it’s urgent to them doesn’t mean it’s important to you (with thanks to the late David Pearson for the line “your bad planning is not my emergency”)
  24. If you’ve packed contact lenses and your credit cards, everything you’ve forgotten is fixable
  25. Never trust someone who says “I don’t do drama.” They are the drama.
  26. Boundaries aren’t mean.
  27. You don’t owe everyone an explanation. Most people aren’t even listening.
  28. Sometimes the bravest thing is not replying.
  29. There’s no award for most burnt out.
  30. You can outgrow people without hating them.
  31. Getting older is a win. Plenty of people don’t get the chance.
  32. The red flag is never that subtle.
  33. Skincare is mostly pseudo-science, except for good sunscreen. Factor 50 FTW.
  34. Everything feels worse when you’re hungry.
  35. You will never regret leaving a bad job.
  36. But you will regret not standing up for yourself in it.
  37. If a company says it’s a family, run.
  38. You don’t owe anyone on the internet your attention
  39. It’s OK to only give it 70% once in a while.
  40. Confidence doesn’t come before doing the thing. It comes from doing it.
  41. You can’t change people. Only your expectations of them.
  42. Not everything has to be #content.
  43. You’re not behind. You’re on your own route.
  44. Compare your life to a LinkedIn post and you deserve the existential crisis that follows.
  45. You can always make money. You can never make time.

Consuming

👩🏻‍💻 Internetting

This week’s descent into the rabbit hole: the Pentagon Pizza theory. Credit to the FT’s data editor, who noticed a spike in pizza orders near the Pentagon just before Israel’s recent strikes on Iran. Turns out: when staff start pulling long hours ahead of global mayhem, the local Domino’s gets busy. Forget Bloomberg terminals — the true indicator of looming geopolitical chaos is a pepperoni surge in Arlington.

📺 Watching

Caught Titan on Netflix — the docuseries that unpacks the doomed OceanGate submersible and the spectacular hubris that powered it. What starts as a story about billionaire adventurers quickly becomes a cautionary tale about ignoring experts, side-stepping safety protocols, and brushing off internal dissent.

If there’s a workplace moral here, it’s this: when someone raises a hand to say “this seems dangerous,” don’t label them difficult — listen. Whistleblowers aren’t the problem; they’re the last line of defence before disaster.

📚 Reading

This week’s book-writing milestone: a shiny new library card for the University of Amsterdam. Great social sciences collection, and a Proustian flashback to my dissertation days in Senate House. I’m loving getting stuck back into the communication theory I studied two decades ago — proof, perhaps, that a media degree is more useful than its “Mickey Mouse” reputation suggests.

A had with shiny pink nails holds a University of Amsterdam library card

This week’s highlight reel of academic page-turners included:

🎧 Listening

Caught the Happy Mondays at the Paradiso, and it was brilliant. I’ve seen them twice in recent years, both times in bigger venues, but there was something magic about seeing them up close in a packed, sweaty room. Bez was fully Bezzing, limbs everywhere, powering the crowd with vibes alone. Shaun Ryder barked out lyrics like a man reading a gas bill under protest. It was chaotic, feral, and all the better for it. No polish, no pretence — just joy at full volume.

I’ve also been spinning the new Pulp album (in delicious blue vinyl). It’s gloriously familiar; simultaneously novel and like pulling on an old, comfortable jumper that somehow still fits perfectly. Jarvis sounds as sharp and sideways as ever, and the whole thing hums with that unmistakable mix of kitchen-sink melancholy and disco sleaze.

Connections

No one this week. Honestly, was people-d out after last week.

Travel

This week the wheelie bag and I are off to Milan, then London. I have a little spare time in both so shout if you’ve got time for wine.

This week in photos

Weeknote 2025/23

On stage at LumApps Bright Paris (Photo: Andrew Hesselden)

It’s been 13 days since my last weeknote and, somehow, I’ve crammed in a month’s worth of work, two cross-border events, several metric tonnes of confetti, and a minor brush with academic despair. I’ve danced under a disco ball in a museum, communed with inflatable robots in a laser fog, and read so many journal articles on “organisational sensemaking” that I briefly lost the will to live, then found it again in a footnote citing Habermas.

I’ve had days where I felt like a confident grown-up delivering keynotes and running strategy workshops, and others where I stared at a blank slide titled “Relevance at Scale” for so long I started to question whether anything in this life is ever truly relevant, let alone scalable.

Anyway. Here’s what else I’ve been up to while trying to outrun both burnout and late capitalism with a portable ring light and a decent day rate.

This week at work

It’s been a blur of conferences, client sessions, and the slow, creeping suspicion that time is folding in on itself. Conference season is in full swing, which means I’ve been knee-deep in decks, speaker notes, and trying not to visibly malfunction when someone asks me to “slow down a bit” — a request I find almost physically impossible once I’m excited and mid-flow.

First up was a thought leadership webinar for Cerkl on personalising comms at scale. Conveniently, it ties into a chapter of the book — distribution, personalisation, targeting, and relevance — so I got to test-drive some of our thinking in the wild.

Then came the European leg of LumApps Bright, where I gave the extended ‘director’s cut’ of my Chicago keynote — same themes, more depth, this time with added self-depreciation about my bad French. I also ran a roundtable on understanding employee needs, which turned into one of those lovely sessions where people are honest, energised, and insightful. DEEx and comms folks continue to impress me with their blend of grit, grace and spreadsheets.

There was also a UK client workshop — part of a series — and pleasingly, we can actually see momentum building between sessions. Progress. Real, tangible, post-it-note-covered progress.

I asked Copilot to edit this to remove the text on post-its, for client confidentiality. It did, but also edited Jon to be a completely different person. Go figure.

And with Camp Digital just around the corner, I’ve had prep calls with our brilliant first-time speakers. I can’t wait to see them in action — and to be the overly proud backstage goblin cheering them on.

Also this week

Went to Vincent op Vrijdag, the Van Gogh Museum’s monthly late-night opening — this time a joint venture with the Stedelijk, letting you do a cultural double-header with drinks. I saw the Anselm Kiefer show across both venues (big, bleak, brilliant), then stayed for the part where you dance under museum lighting and feel like a very sophisticated art heist is about to unfold.

Caught the Flaming Lips in Utrecht performing Yoshimi Battles the Pink Robots in full — a retina-searing, glitter-drenched fever dream of lasers, confetti, and inflatable robots. Wayne Coyne, framed by a giant inflatable rainbow, looked like a man who’d seen the future and decided it needed more sequins. Utterly bonkers. Utterly wonderful.

We won’t let the robots defeat us.

Consuming

👩🏻‍💻 Internetting

I know nothing about private equity — truly, nothing — but I adored this explainer on what Taylor Swift’s masterstroke of reclaiming her catalogue can teach the buyout bros. Equal parts fangirl essay and forensic takedown, it’s a reminder that you underestimate a billionaire pop star and her army of emotionally over-invested fans at your peril.

On the other hand, I do know quite a bit about writing. Just not this well. Lauren Razavi’s piece on AI authorship is one of the most thoughtful, lyrical takes I’ve seen — part essay, part live DJ set, and all signal, no noise. Read it. Then reread it. Then make peace with the fact she’s probably written your next best idea, too.

📺 Watching

Gingerly stepped into the final season of The Handmaid’s Tale, watching in careful, rationed doses — partly because it’s harrowing, partly because it now feels like market research. Gilead is no longer dystopian fiction; it’s starting to look like a standard Wednesday in some parts of the world.

📚 Reading

In my last weeknote I worried that reading for fun would get pushed aside by reading for the book. Reader, it has. The International Journal of Strategic Communication now haunts my dreams.

🎧 Listening

Discovered British-Dutch electro-pop-punksters Crgclt at a party in a barn somewhere outside Leiden. Their set was a glorious mess of synths and snark — like Chvrches got drunk with Le Tigre in a tulip field. I will be seeing them again.

Connections

The last fortnight’s seen me people-ing at Olympic levels.

Caught up with Cargill’s Paul Thomas for a proper chinwag about hybrid work, generational gaps, and the quirks of Dutch corporate comms.

Money 2020 brought the finance glitterati to town — which meant finally meeting Jas Shah IRL, hanging out with Theodora Lau, and catching up with my old Standard Chartered pal Natalie Pereira, a full decade after our last night out in Kuala Lumpur.

Bright Paris also reunited me with DWG’s Paul Miller and internal comms veteran Andrew Hesselden, and gave me the joy of finally meeting some long-time online pals in person. The best bit of any event’s still the coffee-break conspiracies.

Travel

On Tuesday I managed breakfast in Amsterdam, lunch in London, and dinner in Paris — which sounds terribly glamorous until you realise breakfast was a sad airport lounge croissant, lunch was mystery beige from a meeting venue canteen, and dinner was a lukewarm M&S salad eaten on a hotel bed at 10pm.

Staying put this week. Thank god. Milan and London await next.

This week in photos

Weeknote 2025/21

Quintessentially Berlin (Photo: me)

Some weeks you feel on top of things. Other weeks, you’re writing a book, delivering workshops, prepping talks, flying to Berlin, crying in a photo exhibition and accidentally going to two punk gigs at opposite ends of the country.

No idea what kind of week this was, but it definitely happened.

This week at work

I didn’t realise how jam-packed this week was until I sat down to write this. No wonder I’m tired.

First, the big news I’ve been hinting at: the cat’s out of the bag. I’m writing a book with my colleague and longtime co-conspirator Jonathan Phillips.

Digital Communications at Work: Designing Channels for Employee Engagement and Experience is a practical guide for comms professionals handed responsibility for digital channels. It’ll be published by Kogan Page in 2026 and is packed with case studies, real-world advice, and the kind of tips we wish someone had given us when we were in-house.

If you’ve ever been given the intranet keys, told to “sort out comms,” or been stuck between IT and HR, this one’s for you.

Over the coming months, these weeknotes will chart our progress — and my slow descent into madness — as we try to write a whole book in our spare time.

(There’s another exciting cat in another bag, but that one stays put for now)

Jon and I also popped over to Berlin to see our client SEFE, the German energy company. Late last year we delivered them a new intranet — config, IA, content, training, the whole shebang — in just 100 days. They’re thrilled with it, and so are we. This week we finally met the team in person to celebrate and look ahead to what’s next.

We also went to Flip Forward, a sharp one-day event from employee app vendor Flip, focused on what the digital workplace really means for the frontline. A few standout themes:

  • AI is now the infrastructure, not just a feature. Flip (like everyone else) is “AI first,” but the most useful applications weren’t flashy — they helped people quickly access the info they actually need. Like when’s my next shift?
  • Flip’s Marian Finkbeiner said: “Interview people on the shop floor and solve from there.” I’d add: also observe and triangulate. What people say and what they need aren’t always the same.
  • Martina Merz delivered a brilliant keynote on AI, trust and dialogue. Her warning: don’t simulate listening with AI and call it connection. Real trust comes from real dialogue, not a chatbot pretending to care.
Flip Forward in Berlin.

That idea — making sure people are genuinely heard — came up again in a series of workshops we’ve been designing for another client. We’re building ways for people to contribute before, during, and after sessions. Not just once, but as an ongoing habit.

Camp Digital is now less than two months away, so prep is ramping up. I had a great call with one of our first-time speakers, and I’m already excited for what’s shaping up to be a brilliant programme.

But first: a few more speaking commitments.

In a couple of weeks I’ll be in Paris, giving the extended version of the employee experience keynote I did in Chicago at the European leg of LumApps Bright. I’ve been reflecting on what landed, what didn’t, and where more clarity or examples might help.

I’ve also been prepping for a webinar I’m doing with Cerkl, as part of their IC Thought Leader series. I’ll be talking about why internal comms needs to move past volume and focus on relevance: using data to deliver useful, usable messages in the moments that matter. Sign up here. It’s free to attend — or sign up and get the recording later if you can’t make it.

Also this week

I went to this year’s World Press Photo exhibition at De Nieuwe Kerk. As ever: devastating and essential. The 2025 edition features powerful photojournalism capturing war, displacement, climate crisis, and human resilience. The winning image — a young boy in Gaza who lost both arms in an airstrike — was particularly hard to take.

Other standout stories: the drought-stricken Amazon, the aftermath of the Turkey–Syria earthquakes, and several photo sets showing the disproportionate impact of conflict on women. Sexual violence as a weapon of war in Tigray. Women trying to protect their families in Gaza and Ukraine. Women stripped of all rights in Afghanistan.

The memorial to journalists killed in the line of duty was horrifyingly long. 2024’s total matched that of 2020, 2021, and 2022 combined, almost all of them in Gaza.

I cried twice. But I go every year, because bearing witness still matters.

Consuming

👩🏻‍💻 Internetting

I read this Eventbrite piece on “Fourth Spaces” — their term for the way digital communities now spill into physical gatherings. It’s based on research into Gen Z and millennials, who want to connect around shared interests formed online.

It’s a helpful way to think about modern community-building: not just passive audiences, but people looking to co-create, belong and participate. If you’re in events, engagement or comms, it’s worth a look.

📺 Watching

I watched Fred and Rose West: A British Horror Story on Netflix. I knew a lot from the news at the time, and from All Killa No Filla, but seeing the victims’ families speak was utterly heartbreaking. It’s a grim but important reminder of the need to listen, to believe, and to keep asking uncomfortable questions.

📚 Reading

Nothing this week, unless you count background reading for the book (I fear reading for pleasure may be the first casualty of this writing project)

🎧 Listening

A two-gig week. Went to Den Haag on a whim to catch Japanese garage rockers Electric Eel Shock. Then saw UK punk duo Soft Play (formerly Slaves) — a ferocious, sweaty wall of sound. Two blokes. One guitar. One drum kit. Absolute carnage.

Connections

Berlin was a good excuse to catch up with internal comms legend Tony Stewart — someone who understands the power of community both on and offline. I hope we get him on a Lithos project soon.

Also caught up with Michael Nottingham, another of our Lithos collaborators, over an Ethopian meal in Kreuzberg. We talked content, govtech, politics, and the challenge of restaurants meals eaten without cutlery.

Travel

Back from Berlin. One full week at home before heading to London and Paris. I will not waste it.

This week in photos

First thoughts on Google Wave

The geek community have been all a-fluster since the launch of Google’s latest big project, Google Wave, to a select group of 100,000 testers.

Google Wave is probably best described as a collaboration platform, bringing together the key functionality from email, instant messaging, shared documents and multi-media content. Google themselves say it’s ‘what email would be like if it had been invented now’.

After a long week wondering if Google Wave invites would be retro by the time I got one, mine finally arrived. At last I was one of the chosen few. My initial enthusiasm for it was tempered a bit when I realised the only other person I knew with an invite was Dave Briggs, and he wasn’t even logged on.

Things took a turn for the better, though, when I was invited into a SocITM09 Conference Wave, with Alan Coulson waving live from the SOCITM conference. This coverage really showed the potential of the platform. Alan live-blogged from the event in detail, adding links in where he could to slideshows posted online. This really helped those of us who were interested but not at the event to get a feel for what was going on (especially when combined with the live Twitter stream on the #socitim09 hastag).

At the same time, Sarah Lay and I had a bit of a chat within the broader Wave conversation (this is what Google call a ‘wavelet’).

Right now Wave is mostly a live chat type of system, like a souped-up MSN Messenger, where you can watch people type in real-time, replete with typos and corrections. But beneath the bonnet, it’s no Halfords Hero. It’s packed full of top-notch features and has bags of potential.

Things I learned:

  • Wave looks great. It does some cool stuff, which are better explained by Mashable than by me.
  • As you’d expect from a product that isn’t even in Beta, it’s a bit buggy (I’ve crashed out a few times), but the interface generally works well, is easy to understand and has some interesting features. Search isn’t integrated with proper Google Search yet, so the results are a bit iffy, but no doubt this will be fixed in time.
  • Wave is considerably more interesting once you know a handful of people with logons. Like anything else on the interwebs, unless you’ve got someone to talk to you’re just belming into the void.

Things I didn’t learn:

  • What Google Wave is actually for. For many years now I’ve had the principles of SMART objective-setting drilled into me, where one considers what one wants to achieve before working out how to get there. I’d imagine this applies as much to product development as communications strategy, and I wonder if somehow this missed the key step of identifying the problem before developing a solution.

On the other hand, a lack of clear purpose isn’t always a problem. I mean, Twitter isn’t really for anything, yet it’s clearly successful. I can’t help liking Wave. I’m a massive geek, and I love geeky things.

I’m not sure what use it has right now for council communications. Apart from anything else, you need a decent browser and good connectivity to make the most of it – we often lack both in the public sector, and in many areas of the country (particularly rural ones) our residents do too. The potential is there, but we need the technology to catch up.

Nonetheless, I can see plenty of applications for it in other areas of online life. In our ‘wavelet’, Sarah Lay and I discussed how the interface reminds us in many ways of journalists’ newswires, with rapid and quick-fire updates adding to an ongoing, fast-developing narrative produced by collective intelligence and effort.

I’ve seen this in action a few times; first, on September 11 2001, and second, on July 7 2005. On the former, working in a newsroom I watched the story unfold via successive text and picture updates (from a small number of sources like AP, Reuters and AFP). Four years later, we saw the collective intelligence of hundreds of Londoners quickly produce a summary of events on Wikipedia using a variety of sources and reports.

I can see Wave taking this to its next logical step, with collective effort producing a collaborative document including text, photo, video, maps, links, etc. It has the added bonus that it can be played back, so you can see how the narrative developed.

Now clearly you can’t sustain or develop a platform just so it can come into its own in the case of a huge but fortunately rare event. But the principle – of harnessing collective effort and intelligence to produce a single multi-media document – applies in all sorts of areas.

You could, for instance, use Wave for an online debate, adding different streams to the discussion and enhancing this with text, video, maps, and so on. This can be played back to show the evolution of the conversation.

Michele Ide-Smith posits a scenario where technology like Google Wave could really enhance citizen consultation. Online consultation on a housing development, she suggests, could begin with a short video and interactive maps, followed by discussion and debate on the issue facilitated online. Discussions can be replayed and key points responded to during or after the live event.

Eventually Google Apps and Docs will be integrated with Wave, giving it bags more potential (especially so for organisations that move to cloud computing).

Will it replace email? Maybe. Outside of work, where I drown in the stuff, I use email less and less, increasingly favouring things like Twitter, Facebook and IM, so a product which brings together the best of all of these could be just the thing we need.

I’m still thinking about what, if anything, Wave could do for us internal communicators specifically. There’s now a handful of us with Wave accounts, so I’m hoping to organise an Internal Comms Wave later this week to check out the features and think about how it can enhance our own work. If you’re on Wave and you’re interested in taking part, drop me a line or leave me a comment and I’ll invite you in.

One final thing: I can’t log on to Google Wave without getting the Pixies’ Wave of Mutilation as an earworm. I suspect this is just me. Is it?