Weeknote 2026/05

Night view of a canal in Amsterdam with illuminated buildings, boats, and a dome-shaped structure in the background.
Amsterdam, Monday (photo: Sharon O’Dea)

January is finally behind us. And yesterday was St Brigid’s Day, which for Irish people marks the start of spring. Not actual spring, obviously (it’s still absolutely baltic) but the promise of spring. A loosening. A sense that the light is thinking about showing up again, if it can be arsed.

That feels about right for this week: decisions made, things taking shape, and the faint sense that we might be emerging from winter with our critical faculties mostly intact. SharePoint is still not free, AI is still raising more questions than answers, and I’m still promoting a book with the shamelessness of someone who’s made their peace with being insufferable. But at least we’re moving in the right direction.

This week at work

We’ve been helping a client weigh up building a SharePoint/Viva Engage digital workplace versus buying something off-the-shelf. Comms teams get nudged—shoved, really—towards SharePoint on the basis that it’s “free,” which is a bit like saying a puppy is free if you ignore the food, the vet bills, the training, and the fact it’ll outlive your sofa.

A genuinely good SharePoint site takes time, skill, and ongoing investment. Off-the-shelf platforms are quicker to deploy and deliver a noticeably better experience out of the box—but at the cost of flexibility and an annual licensing bill that makes finance wince. We’ve been walking stakeholders through the real benefits, drawbacks, and long-term costs so they can actually just… decide. And move on.

I also sat through a Gartner webinar on the future of work which was—unexpectedly—genuinely useful. One thread stuck with me all week: the growing cognitive impacts of GenAI use.

We’re enthusiastically embedding AI into everyday work, but doing far less thinking about what that does to judgement, decision-making, and sense-making over time. Not a dystopian meltdown—something subtler and arguably more worrying. I shared some thoughts on LinkedIn, going against platform orthodoxy by posting troubling questions rather than easy answers. Because there aren’t any.

Alongside that, I started planning an upcoming client kick-off workshop. This is a phase I genuinely love: the careful choreography before everyone arrives clutching their assumptions like emotional support animals and their strong opinions like concealed weapons.

And with the book now submitted, we’ve started thinking about how to promote it. Prepare for sustained, shameless self-promotion. I will not be taking questions about my dignity at this time.

Also this week

I’m trying to try more things this year. Doing things, making things, learning things. Fewer hours doomscrolling through other people’s catastrophes, more hours with actual materials that can’t algorithmically enrage me.

This week that took the form of an assemblies workshop, where the founder of Sets Studio helped us make a lamp, loosely inspired by the sculptural work of Issey Miyake and Isamu Noguchi.

The process was fun, genuinely interesting, and harder than I expected—always a good sign. A pleasingly absorbing way to spend an afternoon, and a chance to make something with my hands rather than my opinions.

I also now own one more object that will clutter up my house until I inevitably chuck it in a guilt-purge sometime around 2027.

Consuming

A friend and I went to the cinema to watch Cover Up, the Netflix documentary on the life and work of Seymour Hersh. It was heavy going, and I was glad not to watch it alone—very much the sort of film that needs a decompression chat afterwards, ideally accompanied by wine.

It revisits Hersh’s biggest stories, particularly My Lai and Abu Ghraib, and keeps circling the same unsettling question: how normal people dehumanise others, and what conditions make that kind of abuse possible. The film doesn’t flinch from Hersh’s own mistakes either, which saves it from the usual Great Man bollocks and gives it a welcome sharpness.

What landed hardest were the moments interspersed with him speaking to sources in Gaza, watching the same patterns repeat in real time. The central argument—about the role of a free press in protecting human rights—felt stark enough on its own. The timing made it worse, coming amid fresh headlines about journalists being arrested in the US, because apparently we’re speed-running every authoritarian playbook simultaneously now.

Uncomfortable viewing, but important. The kind of important that makes you want to lie on the floor afterwards.

Connections

This week I finally met up with Alexis Jimenez, who I first met on Twitter back when it was full of wonderful humans rather than Nazis and grifters, but had somehow never crossed paths with in real life. He was in town for a work event, so we did the sensible thing and prioritised dinner over whatever corporate nonsense had brought him here.

We covered Amsterdam, sales, Dutch food, running, and the absolute state of everything—which feels like the correct agenda for finally turning an internet acquaintance into an actual person. One of those reminders that some of the best professional relationships start as tiny avatars with opinions, before the platform inevitably goes to shit.

Alex and me in a freezing cold Amsterdam street

Coverage

Another week, another podcast—this one with a pleasingly quick turnaround, because this book isn’t going to flog itself and I’ve fully accepted my fate as a relentless self-promoter. 

I joined Cofenster’s Chris Brennan for a conversation about navigating digital communication in an era of suffocating noise. We talked infobesity (yes, I’m still pushing that term), why quality actually matters when everyone’s drowning in content, and what human-centred communication looks like when people are stretched, distracted, and operating at 60% capacity on a good day.

We also covered video, experimentation, audience insight, and where AI genuinely helps—spoiler: personalisation—without falling into the usual breathless “AI solves everything” nonsense that’s currently clogging LinkedIn.

Available on all your favourite podcast platforms, assuming you still have the attention span for podcasts.

Travel

It’s been over a month since I last left the country—the longest uninterrupted stretch at home since 2020, when “staycation” stopped being aspirational and became a legally enforceable lifestyle. It feels profoundly wrong, like I’ve forgotten how to perform my natural habitat: departure lounges and budget airline coffee. 

But this week normality resumes. I’m off to the UK for meetings that will definitely justify the carbon emissions. And there’s plenty more travel after that, because I’ve apparently committed to a lifestyle that involves eating meal deals in hotel lobbies. Normal service (by which I mean “perpetual motion with occasional invoicing”) restored.

This week in photos

Weeknote 2026/04

A vibrant display of red and green tulips stacked on a market table, with a blurred background featuring a red car and boxes of flowers.
It’s tulip season again (photo: Sharon O’Dea)

A Wall Street Journal story caught my eye this week, showing a striking gap between how much time CEOs claim AI is saving them, and how little difference it’s making to working lives for everyone else. Which makes sense: if you’re senior enough, saved time comes back to you. If you’re not, it just creates space for more tasks to rush in and fill the gap in your to-do list.

It’s a useful test for most things we currently label as “progress”. AI. Trust initiatives. New ways of working. Not whether they sound impressive, but who actually gets the gains. This week I found myself on both sides of that equation.

This week at work

The work that actually landed this week reinforced how new doesn’t always mean shiny — and the most interesting work often happens in the gaps nobody’s quite bothered to map yet. We’ve been working with a client on preparing their internal content for an agentic-first future, which sounds like the sort of consultant waffle that should come with a health warning but actually just means: what happens when your systems stop passively sitting there like well-meaning idiots and start doing things with your content? Making decisions. Taking action. Possibly developing opinions about your governance framework. It’s been genuinely exciting to think through. The sort of work that makes you sit up slightly straighter because it feels like you’re operating at the edge of something that hasn’t quite settled yet, which is either thrilling or deeply unnerving, depending how your week’s going.

Predictably, it’s also reinforced the least fashionable truth in comms: none of this works without solid foundations. Clear content. Sensible structure. Agreed ownership. The boring stuff. The stuff that makes people’s eyes glaze over in workshops. It was never about the tools, and it still isn’t.

I also read the Edelman Trust Barometer this week, found myself increasingly irritated by the conclusions, and wrote about it for Strategic. The response suggested I wasn’t alone in my scepticism. There’s something about the annual ritual of treating a global perception survey as if it were both diagnosis and cure for trust that reliably sets my teeth on edge. Plenty of people agreed with my view that we shouldn’t be too quick to congratulate ourselves on employers being the most trusted institution: it’s only because we’re the least worst in a world where everything’s gone comprehensively to shit. Edelman’s prescription — “trust brokering” — might make communicators feel momentarily useful, like we’ve been handed a purpose and a tote bag, but we’re not in any position to fix fractured societies through great workplace facilitation and a really solid Q&A format. Lots of nodding along in the LinkedIn comments, which is always reassuring (if slightly depressing).

On the book promo front, I recorded a conversation with Chris Brennan from Cofenster, an AI video company for internal comms. Regular readers will know I’m something of a workplace video sceptic. A words person. A face for text. Too old for TikTok. I resent something being shoved into a one-minute video when a single sentence would do the job, sitting there in its tab demanding my undivided attention like a needy bastard. People have limited time, limited attention, and often limited reason to care — and video is a particularly demanding format if you get it wrong. Which, let’s be honest, most people do. Despite all this barely-suppressed hostility, we found ourselves agreeing on more than we disagreed on: video has a place, but only when it’s intentional, respectful of time, and actually good. AI can help with that. It can also automate the production of absolute drivel at industrial scale, so, you know.

Also this week

Off the back of the taiko drumming workshop I did in Japan, I signed up for a class here in Amsterdam. Extremely fun, deeply physical, and unexpectedly calming — all rhythm, coordination and collective focus. I will absolutely be drumming again.

I was also delighted to get confirmation that we’re bringing 300 Seconds back to Camp Digital this year. This will be our fourth outing: five-minute talks from first-time speakers, showcasing new voices and perspectives. Camp Digital is always an absolute corker — smart, thoughtful, genuinely cross-disciplinary — and I love that it consistently makes room for people who don’t usually put themselves forward for a conference stage. If you manage or mentor talented people who have something to say but might not yet see themselves as “speakers”, please nudge them in our direction.

I’m especially chuffed to see Jane Bowyer, one of last year’s 300 Seconds speakers, appearing on the main conference agenda this year — exactly the outcome this format is designed to create. Huge thanks to the Nexer Digital team for carving out space for this again. Manchester in May: firmly in the diary.

All of which put me in a suspiciously good mood — the kind that briefly convinces you you’re on top of things. Feeling unusually competent, I made the classic error of assuming this was a good moment to finally deal with my expenses.

And in a stunning personal breakthrough: I cracked them. With AI’s help. This is not a small thing. I hate admin. I am catastrophically terrible at expenses. My avoidance of them has been a recurring source of low-level stress and occasional quiet despair. The sort where you lie awake at 3am wondering if HMRC has a special category for “tax evader through sheer incompetence and avoidance.”

But this week, I finally built myself a system that works with my brain rather than against it. And for once the efficiency actually benefited me.

Some context: I am in the unfortunate position of being both dreadful at admin and having a complex financial life. Businesses and homes in two countries, multiple currencies and accounts, frequent travel. A combination that lends itself not to calm quarterly expense management but to spreadsheet paralysis and elaborate procrastination, usually involving reorganising the kitchen.

For years, the problem wasn’t the maths. It was the ‘activation energy’. Too many receipts, too many edge cases, too much scope to get something slightly wrong and then feel dreadful about it for weeks. So instead of trying (again) to “be better at expenses” — a resolution that has failed me annually since roughly 2012 — I built a system that does the thinking with me.

The result: a task I’d been avoiding for months got done in a morning, and I could stop feeling guilty and stressed about it.

And this, I think, is the bit that often gets missed in the AI efficiency conversation. AI can make us more efficient — but only if we’re allowed to keep the gains. In irritants removed. In tasks genuinely finished. In stress not carried around for weeks and keeping you awake at night. And sometimes, if you’re lucky, in the ability to take that reclaimed time or money and reward yourself with something tangible — like booking a holiday and remembering what it feels like to be slightly ahead of your life rather than chasing it.

(If you also hate doing expenses, there’s a short note at the bottom of this post on how I did this myself.)

Consuming

Like much of the UK, I have been completely gripped by The Traitors. This is the first time in years I’ve curtailed an evening out with friends on purpose so I could be home at a specific time to watch a television programme as it was broadcast. All round, it’s top-notch TV: pacey, absurd, psychologically vicious, and impeccably cast. I now have no idea what to do with my evenings now that it’s finished. I suppose I could go back and watch the first three series, which I somehow failed to get around to at the time — a rare luxury, discovering you’ve accidentally stockpiled excellent television.

At the other end of the spectrum, I read On Tyranny: Twenty Lessons from the Twentieth Century, which I picked up after hearing Timothy Snyder speak last week. It’s a short read, but a bracing one — and it feels especially urgent given events in Davos and the US this week. Not exactly comfort reading, but the sort of book that sharpens your thinking and makes it harder to wave away things you’d rather not look at too closely.

Coverage

Jonathan and I popped up on Mike Klein and Janet Hitchen’s Navigating Disruption podcast, talking about the present (and alleged future) of work. It was a genuinely refreshing conversation, mostly because it refused the usual Anglo-Saxon rut: endless RTO discourse, a light dusting of AI panic, and everyone pretending the “future of work” is being drafted in a WeWork somewhere between London and San Francisco.

This episode was recorded with me in Japan, Janet and Jonathan in two different UK cities, and Mike in Iceland — which rather made the point for us. Work is already global, hybrid, mobile and messy; the debate just hasn’t caught up. With Mike about to head to India for a study visit, we talked about demographic realities that completely reshape the problem statement: Japan’s rapidly ageing population and shrinking workforce, versus India’s surge of young people joining the workforce faster than jobs can be created. The “future of work” isn’t a singular. It’s a patchwork — and a lot of it is already happening.

We also ended up, inevitably, back in our home territory: comms and digital channels are still designed around an outdated archetype of the Western office worker, while real organisations are a mix of employees, contractors, outsourced teams, mobile workers, and people in places where the power and wifi don’t behave reliably. The challenge isn’t “how do we boost engagement?” so much as “how do we enable people to do good work, wherever and however they’re doing it?”

A note on how I finally did my expenses (without hating every second)

As mentioned above, I’ve finally cracked expenses with AI’s help. And I’m sharing the approach in case it’s useful to other admin-haters out there.

Realising that what was stopping me getting this job done was the combination of data entry and detail-orientation, I experimented with building a custom agent to do it for me.

  • I used AI as a patient, non-judgemental admin assistant, not as an accountant. I fed it photos of receipts, bank statements, and my often rambling explanations, and asked it to turn those into the exact structured format I needed to submit to my accountant.
  • I didn’t just dump everything in and hit go. I worked one statement at a time, sense-checking the outputs, confirming accuracy, and correcting it where needed.
  • Each pass made the agent better. I tweaked the instructions as I went — clarifying rules, edge cases, VAT treatment — so it gradually learned how my finances work.
  • I gave it the rules once (what counts as a business expense for me, what needs explanation, what doesn’t) and reused that context.
  • I asked for very specific outputs: itemised lists, totals, and notes I could paste straight into my spreadsheet
  • Crucially, I stayed responsible for the final check. It reduced the load; it didn’t absolve me of responsibility.

And doing that means a task I’d been dodging for far too long finally got done. Even the fiddly little ones I’d previously have decided weren’t worth the. effort.

The broader lesson (for me, at least) is that AI is at its most useful not when it’s doing flashy, impressive things, but when it removes friction from the tasks you dread, so they actually get done.

This week in photos

Weeknote 2026/03

Night view of a historic clock tower beside a canal, with illuminated buildings and street lamps in Amsterdam.
Amsterdam, again (photo: Sharon O’Dea)

This week involved a disconcerting amount of physical reality.

People materialised in actual rooms. Ideas escaped their Google Docs and did things to other humans in real time. Work happened in ways that required shoes—sometimes even presentable ones. Collaboration, usually a distributed affair mediated by timestamps and emoji reactions, briefly acquired mass and occupied three-dimensional space. It was all very analogue, in that faintly unnerving way analogue things are when you’ve forgotten they exist.

I hadn’t quite realised how thoroughly my working life now exists as a theoretical proposition rather than a physical practice until this week gently but firmly dragged me back into corporeal form.

This week at work

We delivered an ‘infobesity’ workshop with Swoop at ING—their term for information overload, and a very good one, which resonated immediately with me, a middle aged woman who has tried and failed at every diet known to (wo) man.

The morning brought together a collection of comms people from pleasingly complex organisations. And I’ll admit it: I love running workshops. The architecture of ideas, the careful choreography, that electric moment when something actually lands in a room full of people who’ve heard everything before. It went well. People were open, honest, collaborative, generous with their ideas and tolerant of our extended metaphors. And that’s the best I can hope for.

It was also my first public outing of the “Infozempic” concept, which I’d been nursing like a potentially embarrassing joke at a wedding. The collective intake of breath when I said it—that visceral ohhh—was gratifying in a way that probably says something unflattering about me. The metaphor hit a nerve. Possibly because everyone’s drowning and I just named the water.

A presenter speaks to an audience during a presentation about obesity, with images of food displayed on a screen behind her.
Me at the workshop this week. Photo: Gemma Saint

The feedback was effusive enough that I immediately carved out time to write an extensive blog post on the same theme. Yes, responding to a workshop about information restraint by producing more information is ironic in a way that would make Alanis Morissette weep. But when an idea has heat, you chase it. Better a considered piece written in the moment than another half-arsed thread abandoned at 11pm.

With Jon in town for the workshop, we seized the opportunity to tick off two remarkably adult tasks. First: professional photographs. Despite speaking daily across international borders, we’ve somehow amassed approximately zero visual evidence of existing in the same postcode. Given the book’s imminent arrival, it seemed prudent to acquire proof that we’re not an elaborate catfishing scheme before journalists start asking reasonable questions about whether we’ve ever actually met.

Second: actual strategic planning for book promotion. We discussed what we want to say, who might conceivably care, and how to avoid becoming just another desperate voice howling into the digital void come launch day. The bar is low, but we’re hoping to clear it.

Mid-week brought a pitch to a potential new client. Early omens were promising, which means we’re now in that delightful purgatory between “I think that went well?” and “now we wait while they ghost us or don’t.”

Simultaneously, we’re spinning up two new projects, doing the unglamorous but essential work of actually understanding the organisations before swanning in with hot takes. It’s the bit that doesn’t make for good anecdotes, but it’s where most projects are quietly sentenced to success or failure.

And the book continues its stately procession through the publisher’s approval machinery, advancing without us like a child you’ve sent off to university. It’s oddly pleasant and faintly unsettling to watch something you’ve made take on independent life, trundling along tracks you’re no longer steering.

Also this week

I also went to hear Timothy Snyder talk about tyranny and freedom, which is exactly the sort of thing a normal person voluntarily does on a weeknight. I left genuinely uncertain whether I felt enlightened or simply more anxious about everything—probably both, which I suspect was rather the point. He positioned Ukraine not as just another crisis to scroll past between doom updates, but as the philosophical hinge point for Europe. No pressure.

A speaker, Timothy Snyder, is presenting on the topics of freedom, tyranny, and democracy at an event in Paradiso, with Roxane van Iperen in conversation. The background features a large screen displaying the event details and an audience is visible in the foreground.

What lingered was his insistence that resistance requires an actual vision of what you’re for, not just what you’re against. Freedom, properly understood, isn’t just the absence of interference—that thin, negative American definition—but the conditions that let people become what they want to be. Europe, he noted, practices this reasonably well while barely mentioning it, which leaves us ideologically underprepared when someone shows up to actively dismantle it.

The framing stuff was grimly compelling: Trump understanding sovereignty purely as property rights, immigration as pretext for building an unaccountable federal force, oligarchy and surveillance capitalism aligning beautifully with authoritarianism. None of it felt theoretical. All of it had the unfortunate coherence of something that’s already happening, which—Snyder argued—is exactly what makes it resistable if you can see the pattern.

He was bracingly blunt about media deference letting US presidents set Europe’s agenda days in advance. And he positioned history not as a warning label we slap on things, but as a reservoir of actual meaning alongside art and culture. Protest needs art, he said, especially now that AI can churn out infinite aesthetic slop. Human unpredictability still counts for something.

Oddly, the hopeful bit came last: talk to people in real life, including the racist uncle. Don’t try to win—plant seeds. Build coalitions with people you agree with 85% of the time, not 100%. Fascism is never defeated intellectually; you have to actually win things. Elections, institutions, minds, power.

I didn’t leave reassured. But I did leave thinking the catastrophe is at least comprehensible, which means it’s not inevitable. Small mercies.

Connections

Ahead of the workshop, with Jon and the Swoop team already in Amsterdam, I did something dangerously close to networking: I organised drinks for comms and digital workplace people. Actual, three-dimensional humans gathered in a bar—a concept that still feels faintly experimental post-pandemic.

Intranerds in 3D, for once.

It was genuinely lovely meeting people I’ve known online for years but never actually stood near, plus a few I’d met once years ago, and had since reverted to being profile pictures who occasionally like my posts. Always a relief when your LinkedIn feed materialises as actual thoughtful, funny folks rather than the corporate avatars you’d half-convinced yourself they were. We complained about vendors, and I demonstrated the ancient Dutch art of eating bitterballen without incinerating your entire mouth (secret: patience bordering on the superhuman, waiting until the molten core drops below lava temperature).

Coverage

I appeared on the WB-40 Podcast this week, talking nomad working with Lisa Riemers—podcast host and regular Lithos co-conspirator. The conversation emerged after she’d read my Yearnote, specifically the bit cataloguing the increasingly ridiculous places I’d worked from last year, and decided this warranted interrogation.

Her challenge was entirely fair: just because you can work from a capsule hotel in Fukuoka doesn’t mean you should, or that anyone else wants to. What about people who need routine, a proper desk, the psychological comfort of consistency? I didn’t argue. In fact, I have a half-finished blog post festering in my drafts that’s essentially a litany of everything that doesn’t work about nomad working—the friction, the exhaustion, the endless low-level admin of simply existing somewhere new.

But that doesn’t make it pointless. Working from Japan isn’t viable for most people—it’s barely viable for me much of the time. People like me are early adopters operating at the extreme edges of what current work systems can tolerate. And that’s precisely the point. If you can make work function for nomads, you make it work better for a vastly larger group: parents, carers, people nowhere near major cities, people whose lives categorically refuse to conform to a 9-to-5 tethered to a single postcode.

We already have most of the tools. What we haven’t managed is loosening our death grip on time the way we’ve started—barely—to loosen it on place. Until we do, we’ll keep extracting a fraction of the potential value while excluding far more people than necessary. But at least we’ll all be in the office on Tuesdays.

This week in photos

Weeknote 2026/01

Snow-covered street in Amsterdam featuring traditional Dutch architecture, parked cars, bicycles, and a canal lined with boats.
Snowy Amsterdam this week (photo: Sharon O’Dea)

Amsterdam was briefly hit by snow this week, which meant Schiphol ground to a halt and the city centre instantly transformed into an ice rink — if ice rinks also had surprise downhill sections and the occasional canal waiting to claim you. Crossing bridges became a daily exercise in risk assessment, dignity management, and knowing when not to rush.

It turns out this was a fairly accurate metaphor for the rest of the week: a lot of careful progress on unstable ground, a strong urge to keep control, and the uncomfortable realisation that at some point you have to stop edging forward and just… let go.

This week at work

A week largely spent hovering around the finish line, circling it like someone who suspects there might be a trap if they actually cross.

On the book, we made what are, on paper, the final edits to the last three chapters before re-submitting. Final in the technical sense, if not the psychological one. At the same time, we’ve been working with a designer to redraw all the diagrams, replacing our pedestrian PowerPoint efforts with something professional and consistent. There’s something faintly unsettling about seeing ideas you’ve kicked about for years rendered cleanly and decisively, in a way that suggests permanence. These are no longer drafts. They are artefacts.

We also met with our editor to talk about what happens next, which turns out to be the moment where the existential weight really lands. I could keep editing forever. There’s always a word that could be better, a paragraph that could be tightened, a clarifying sentence that could be added to pre-empt a reviewer who exists solely in my imagination. Letting go doesn’t feel like confidence so much as surrender — an acceptance that at some point clarity has to trump completeness, if only for my sanity.

There’s also the uncomfortable realisation that once it’s out there, it’s no longer for us. People will read it in contexts we can’t control, bring their own histories and irritations to it, misunderstand parts, skim sections we laboured over, and quote back lines we barely remember writing. This is, I’m told, normal. It does not make it easier.

Finishing a book isn’t a clean, triumphant moment. It’s a long, slow uncoupling from something you’ve been holding very close. You don’t stop because it’s perfect. You stop because at some point you have to say: this is as good as I can make it, for now. Then you step away and hope it does something useful in the world.

Alongside all that emotional restraint, Jon and I are running an in-person workshop with senior internal communicators next week, so we spent a couple of days working through the mechanics and flow. I love this part: pitching to the right level of seniority, designing something people can genuinely take back to their teams, and making the most of the energy and dynamics of a room rather than pretending workshops are just slide decks with chairs. We also started playing around with a new model which we’re going to preview.

We hope people like it. We hope we still like it once it’s been stress-tested by a room full of smart, sceptical people.

We’ve also had a few sniffs of new business, which meant a couple of quick-turnaround proposals. I always underestimate how much work these take, despite all available evidence. We don’t do rinse-and-repeat proposals, which is the right thing intellectually and the worst possible decision from a time-management perspective. Each one eats at least half a day: thinking properly, costing honestly, and tailoring it to the actual problem rather than the imaginary one the client thinks they have.

This work then disappears into the void, where it may return as a polite rejection, a prolonged silence, or — in the best-case scenario — a win that arrives just late enough for me to have emotionally written it off. I am currently choosing to believe this week’s efforts will not go down in history as some of my finest examples of beautifully formatted disappointment.

Also this week

Several years ago I bought a gorgeous dress for a friend’s wedding. Somehow, while it sat at the bottom of the laundry basket waiting to be hand-washed (for months), it acquired a bleached-out patch — a stain impossible to hide or remove. What followed was a familiar pattern: two further years of sincere promises to take it to a repair café or a tailor, immediately broken by doing absolutely nothing.

Then I spotted an upcycling workshop and signed up. Partly because I’m trying to do more things this year that don’t involve staring at my phone. Partly because I’m committing to buying less fast fashion and dealing more honestly with the clothes I already own.

And so I spent two hours painting my dress.

It was genuinely fun. Meditative, even. I’m not entirely sure the end result is something I will ever wear in public, but it does now exist as a different thing — rescued from the purgatory of I’ll deal with that later.

I remain available for events that feel emotionally robust enough to cope with a hand-painted frock.

Consuming

I am now fully, unashamedly hooked on The Traitors, to the point that I am cancelling other plans when it’s on, as if it were a non-negotiable diplomatic engagement rather than a reality TV show involving cloaks, candlelight, and breakfast-based psychological warfare. This week’s Rachel/Fiona clash alone was worth rearranging my life for. Emerging victorious, Rachel not only survived but materially raised the reputation of Heads of Comms everywhere: calm under pressure, forensic with language, and quietly letting the other person talk themselves into a hole. A masterclass in stakeholder management, reputational defence, and the art of saying very little while meaning everything. It remains a perfect study in group dynamics, overconfidence, and the human tendency to mistake confidence for competence — all set in a Scottish castle and edited like a gothic thriller. I remain obsessed and will not be taking questions at this time.

I also caught Nuremberg at the cinema, which is exactly my sort of thing: a psychological thriller wrapped in historical drama. Russell Crowe is surprisingly compelling as Göring — likeable in a way that is deeply unsettling and psychologically awkward to experience as a viewer. You’re constantly aware that this is wrong, that you’re being pulled into the charm, intelligence and humanity of someone who absolutely should not be humanised — and that tension is arguably the film’s most interesting achievement. Richard E Grant is reliably excellent. A slightly hammy performance from Rami Malek tips parts of it into unintended absurdity, which is a shame, because the Crowe-led psychological unease deserved a steadier hand. Still, I was entertained, albeit in a slightly morally conflicted way.

On Saturday afternoon, my pal Lauren and I went to see It’s Never Over, Jeff Buckley, an achingly beautiful retrospective of a beautiful man. The film is patient and unsensational, refusing the usual shortcuts of myth and tragedy. Instead, it assembles Buckley slowly — through archive footage, answering machine messages, and the intensity of people who clearly loved him — allowing his sensitivity and seriousness about the work to surface in their own sweet time. It’s exactly as he deserves.

It dismantled a lot of what I thought I knew about him Yes, he was Tim Buckley’s son, but Buckley Senior was an absent dad. And no, Jeff Buckley did not die as part of the cursed “27 Club”. What’s left is not a doomed-prodigy narrative, but a portrait of someone still figuring things out. The film sent me straight back into a Grace rabbit hole — an album I played on repeat in my teenage bedroom — and listening now, older and theoretically wiser, I’m struck by how much we smooth artists into symbols once they’re gone, and how much more painful it is to meet them again as people.

That same recalibration landed again this week, ten years exactly since David Bowie died. He released Blackstar on his birthday and then, days later, performed what may be the most David Bowie manoeuvre imaginable: he died and retroactively changed the album’s entire meaning. Overnight, something wilfully strange and opaque snapped into focus as a controlled exit. Not just an album, but a final piece of stagecraft.

I’d forgotten how destabilising that shift felt — how every lyric suddenly became a clue, every image a message delivered late. On the walk from the nail bar to work, sporting these frankly epic Bowie-inspired nails, I put Lazarus on for the first time in years. Which is how I ended up crying in the street. Not because it’s clever or iconic, but because meaning has a habit of arriving late, and without checking whether you’re ready for it.

A close-up of neatly manicured hands displaying a variety of nail designs, including a shiny silver, black with a star, and a white nail featuring a red and blue lightning bolt.
My David Bowie-tribute nails. Design by Magda at Lakwerk.

Coverage

Reworked published a piece this week, showcasing me as one of their Contributors of the Year, which is a very generous way of saying: she has a lot of thoughts and keeps writing them down.

I’ve really valued having Reworked as a home for my writing. The discipline of a regular outlet forces me to finish thoughts rather than letting them linger as half-formed LinkedIn posts that should, frankly, have been paragraphs — or occasionally not posted at all. Writing is partly my job, but mostly it’s how I make sense of an industry that keeps promising salvation via tools, platforms, and dashboards, while quietly making everyone more tired.

I also work largely on my own, so publishing is a useful alternative to standing in my kitchen muttering about governance, notifications, and why “engagement” continues to do an implausible amount of conceptual heavy lifting. I’m grateful to Reworked for giving those thoughts a place to land — and to everyone who reads, disagrees, or sends a message that begins with “this made me feel less mad”, which remains one of the highest forms of professional praise.

An excuse — not that one was needed — to keep writing in 2026. See you next week.

This week in photos

Weeknote 2025/52

A person wearing a festive Christmas sweater with a snowman design and a Santa hat, smiling in front of a beautifully decorated canal lined with holiday lights and ornaments.
What ChatGPT thinks Amsterdam looks like at Christmas. It does not look like this.

A low-drama week, light on novelty, heavy on retrospection, turkey, Brussels sprouts, gravy, and the slow erosion of self-control via Lindor balls. Editing the book, revisiting earlier decisions, and discovering — once again — that momentum leaves a visible trail. Christmas did the rest.

This week at work

Final edits on the book, which turned out to be less of a victory lap and more of a bracing encounter with our past selves.

After handing in the last three chapters, I looped back to the beginning and immediately felt it: the first couple of chapters were… fine. Competent. Sensible. But slightly anaemic. Somewhere along the way Jon and I had clearly loosened up, found our rhythm, and started writing like People With Opinions. The second half has energy, confidence, and a voice. The first half sounded like it was still asking permission.

So this week was about corrective surgery. Trimming the flab. Replacing polite vagueness with the language we actually use. Making sure the opening chapters don’t just explain things correctly, but explain them like us.

It turns out momentum is visible on the page — and so is caution. This week was about choosing the former, retrospectively.

Also this week

Honestly, not much. It was Christmas, so the days blurred into a perfectly pleasant loop of over-indulgence, leftovers, and vague time-blindness.

I did manage a spin class on Christmas Day, which allowed me a brief but intense bout of moral superiority. It passed quickly, as these things should.

Consuming

📺 Watching

The Muppets Christmas Carol and Elf. As is right and proper.

Coverage

Reworked named me one of their Contributors of the Year, which was a genuinely lovely thing to land just as the year wound down.

At the start of the year I made myself a small, specific commitment: one piece for Reworked every month. No grand strategy — just a regular prompt and a place to think in public. I managed 11 out of 12, which given I also managed to write an entire book I’m unreasonably pleased with.

I’ve really enjoyed having that rhythm: a clear outlet, a monthly theme, an intelligent audience, and enough editorial constraint to stop me disappearing down my own rabbit holes. I’d like to get my Red Hot Opinions in a few more outlets next year.

This week in photos

Weeknote 2025/51

A nighttime view of traditional Dutch buildings lining a canal in Amsterdam, illuminated by warm lights, reflecting off the water.
Christmas week on the Prinsengracht. Photo by me.

Today is the shortest day of the year. Winter’s nadir. The moment the light turns back in the right direction, however grudgingly.

I find winter utterly miserable at the best of times, and this year more so for having skipped the opening act by being in Japan, only to return and take the full European version in one concentrated hit. It’s faintly reassuring to know that, technically, things improve from here, even if January and February — the grimmest months — are still very much ahead.

Still, direction matters. And as it happens, this week has been full of looking back at moments that felt bleak, uncertain, or poorly timed at the time — and recognising them, with the benefit of distance, as the point at which things quietly started to turn.

From here on in, it gets brighter.

This week at work

We kicked off a new project with a new client, which is always a small thrill. We have a fairly standard approach to kick-off meetings — getting clear, early, on who actually needs to be involved, what we’re trying to achieve at a high level, realistic timelines, and the immediate next steps that stop everything dissolving into “we’ll come back to that”.

What’s exciting about this one is the ambition. The brief talks openly about building an AI-ready — even AI-first — communications infrastructure. But crucially, there’s a shared recognition that none of that will be achieved by simply bolting on new tech and hoping for the best. Instead, the foundations are the unglamorous but essential things: well-managed content, clarity on roles and responsibilities, and governance that enables rather than constrains. Get those right, and you create the conditions for a genuinely flexible, hyper-personalised channel ecosystem — one that adapts to people’s needs, preferences and ways of working, rather than forcing everyone through the same narrow funnel.

I’m already very excited about making this real. Proof, if any were needed, that I am a massive nerd.

Less exciting: the inevitable end-of-year admin scrum. Last-minute requests, frantic emails, and invoicing going right down to the wire. Very much the yin to the project work’s yang.

And while we submitted the final three chapters of the book last week, this week marked the start of the second review pass — looping back to the opening chapters to tidy, tighten and make sure the full narrative holds together as a coherent whole. Less triumphant finish line, more careful stitching. Which, in many ways, feels about right.

Also this week

It marked ten years since I left my job, with nothing to go to, a few days before Christmas. At the time it felt reckless, frightening, oddly calm — and also inevitable. The kind of decision that only makes sense once it’s already been made.

It felt like the right moment to reflect properly on what happened, how it felt then, and what’s unfolded since. So I wrote a short series of three blog posts: not a triumphalist origin story, but a more honest account of discomfort, drift, relief, uncertainty — and the slow accumulation of orientation rather than any single turning point.

Here’s the three posts

The response has been… a lot. The comments have been generous, but it’s the DMs that have really been on fire. So many women saying how closely it mirrors their own experiences: the erosion of confidence, the sense of being managed out rather than supported, the quiet calculation that leaving might be less costly than staying.

On the one hand, it’s reassuring to know I’m not alone. On the other, it’s deeply depressing that this pattern is so common — and that so many talented, experienced women end up circulating through the freelance market not out of burning entrepreneurial ambition, but because organisations make it structurally and culturally difficult for them to remain. Not a talent pipeline so much as a slow leak.

In London this week, I went to the annual Christmas Carol fundraiser for The Food Chain — a small but vital charity providing nutritional support to people living with HIV. The charity was formed in 1988 by a group of friends who simply delivered Christmas dinner to people living with HIV, who faced stigma and loneliness as well as as the illness.

The service struck a thoughtful balance: a lovely choir, extremely enthusiastic singing from me and friends, a genuinely funny speech from Jay Rayner (the charity’s patron), and a more sombre one from the CEO on why this work still matters — even now, when HIV is clinically manageable but inequality, isolation and food insecurity remain.

Somewhere between the carols, the message about feeding the hungry, and the sheer warmth of it all, it finally put me in a Christmas mood.

Consuming

📺 Watching

In what has now become an annual tradition, I hosted my Feminist Film Club. The format is simple: we re-watch a classic film and drink whenever we spot an instance of problematic behaviour. It is, as methodologies go, robust.

Previous years have seen us reassess Love Actually through a feminist lens (spectacularly problematic; blind drunk) and Pretty Woman (surprisingly progressive; mild surprise all round).

This year, we tackled Dirty Dancing. And to my surprise holds up remarkably well. Bodily autonomy. Class politics. A woman allowed to want things, choose things, and not be punished for it. A quietly feminist film hiding inside a watermelon-based cultural memory.

We still got drunk, obviously — it was the weekend before Christmas. But it was a genuinely lovely girls’ night in, equal parts cultural critique and joyful nostalgia.

Connections

Also in London, I caught up with fintech OGs Sarah Kocianski and Harriet Allner for lunch and the traditional end-of-year ritual of putting the world to rights.

A close-up selfie of two women smiling at the camera, with a blurred background of bright overhead lights.
With Sarah Kocianski this week

Coverage

My latest piece appeared in Reworked this week. This month’s editorial theme — next-generation self-service — finally gave me the excuse to write something that’s been brewing ever since I first came across Jamie Bartlett’s idea of “techno-admin”.

The piece isn’t really about self-service so much as the quiet redistribution of administrative work onto employees. Technology doesn’t remove the work; it just relocates it — updating records, fixing errors, navigating opaque systems — all framed as empowerment, and rarely acknowledged as labour.

I argue that genuinely next-generation self-service should reduce admin rather than disguise it, designing around human reality instead of system convenience.

Travel

My trip to London marked my last trip of the year. According to Flighty, that makes 59 flights in 2025 — which is bad, even by my standards. A frankly unhinged amount of time spent hurtling through the sky, drinking tiny cups of bad coffee and being a #LoungeWanker.

But here’s the strange bit: for the first time in… I don’t know, a couple of years? I have no travel booked. Nothing pencilled in. No flights lurking ominously in January.

It feels deeply unnatural. Like I’ll wake up like the mum in Home Alone with the sudden realisation I’ve forgotten something important.

Until then, I’ll enjoy being gezellig at home with my favourite people. Merry Christmas, Fijne Feestdagen to you and yours.

This week in photos