Peles Castle, Transylvania. Edited to make it look sunnier than it actually was. Photo: me.
This week’s update comes to you live from Bucharest, fuelled by pastrami, palaces, and yet another chance to indulge my not-at-all-unhealthy interest in dark history.
I’m trying not to compare every client challenge to a diplomatic standoff with Vlad the Impaler—but some weeks do feel like they need a pointy solution.
This week at work
A week of three halves. Or maybe thirds. Maths was never my strong suit.
Slow but steady progress on work to help a team with alignment and ways of working around their digital transformation.
Meanwhile, cracking on with content development for another client, where every draft is a thrilling journey into “what if we just said it like humans?”
Also: quite a lot of time on a new secret-squirrel project. Can’t say more for now, which obviously makes it sound far more exciting than it probably is. But still—watch this space.
Also this week
Faced with a dangerously empty weekend and an allergy to sitting still, I panic-booked a solo trip to Bucharest. Because why not? Romania becomes country number 81 on the list, which is a very normal number of countries to have visited, thank you for asking.
Highlights included:
A walking tour that packed about 1,000 years of history, coups, communism and chaos into three hours and one coffee stop
Discovering pastrami is one of the few foods Romania can claim as its own—then heroically eating my bodyweight in it for research purposes
Marvelling at Bucharest’s architectural approach, which seems to be: yes. Neo-gothic? Sure. Brutalist? Why not. French chateau next to a 1980s concrete monolith? Go on then. A city that feels like someone shuffled the architectural deck then played every card at once
Taking a bus out to Transylvania to gawp at forests, palaces, and not one single vampire, which frankly feels like false advertising
Consuming
👩🏻💻 Internetting
I had a play with the new GPT image tools like everyone else, because if you’re not anthropomorphising your inbox or reimagining your cat as a 19th-century general, are you even alive in 2025?
My headshot, but make it Family Guy. Photo credit: Paul Clarke, kinda.
📺 Watching
I finished Adolescence. As everyone else has said already, tough but important telly.
It’s part travel writing, part history (so, you know, right up my alley), tracing how Romania ended up where it is today. Full of unexpected turns, grim humour and sharp insights, it’s a useful lens on a country that’s often misunderstood.
Connections
I met up with Stephan van Bolderik, who I met via The Breakfast app. We chatted about startups, exits, working culture across the generations, Burning Man, LinkedIn, and much else besides.
Amsterdam looking banging in the spring sunshine. I love this town. Photo: me.
After watching a film this week and diving headlong into a playlist of 60s protest songs, it struck me how much those voices felt both urgent and completely of their time. That raw, direct, unpolished energy — it’s hard to imagine it cutting through today’s noise. But the sense of fighting for something, the doing, stuck with me.
Which might be why this week felt like a battle cry of its own.
This week at work
It was probably inevitable that after saying last week I had some spare capacity, this turned out to be our busiest week in ages.
A big focus was helping a client find alignment on plans and ways of working across various streams in a digital transformation programme. We’re looking at how to balance wide input with the need to make a viable plan and actually get things done. It’s all about finding the right mix of consultation and decision-making.
Wrote the first draft of a keynote I’m giving at the LumApps Bright event next month.
Helped a client submit an award entry for an intranet we supported the development of. Always happy to do this; it’s a nice excuse to look back at the impact it’s had for the company and their people.
Responded to two RFPs. I never do a find-and-replace generic response. Either I take the time to think properly about what the client needs and how we can help, or I don’t respond at all. I like to think that gives people confidence we know what we’re doing. But it does mean:
a) every RFP takes days of work; b) many go nowhere; c) I’m left with the nagging feeling the whole process is designed to make us give our thinking away for free.
Also made some progress on a secret little side project. More on that soon.
Also this week
With an unexpected free weekend coming up, I booked a solo trip to Bucharest on a whim. So I spent some time planning that.
And when I say planning… I think this is a safe space to confess just how geeky my travel prep has become.
First, I have a travel planner board. So far, so Standard Nerd Behaviour. It’s in Microsoft Loop — basically a Blue Cross Week Notion for people forced to use Microsoft. We’re not, but most of our clients are, so we dogfood it anyway to stay close to their world.
The board has columns for:
Booked – trips in the diary, logistics sorted (or mostly)
Planned – agreed or pencilled in, but not yet booked
Wishlist – places I’d like to go
Done – completed trips, useful for sharing recommendations or just remembering what I’ve actually done
Travel planner board in Microsoft Loop.
Each trip links to its own Loop page, with a schedule showing transport, accommodation and any activities planned or booked. I also create a Google Map with sights, restaurants, shops, and must-sees pinned.
Separately, I’ve made a custom GPT that acts as my personal travel agent. It remembers hotel and travel preferences, airline loyalty schemes, the type of restaurants I like, and has persistent memory so I can keep adding to it.
I use it to generate itineraries: just plug in dates and ask it to build an agenda based on my preferences (weird history, long walks, offbeat sights, nothing that could ever be called “relaxing”). Once everything’s booked, I add the finalised schedule (from the Loop), then use it to ask things like:
My Travel Buddy chat
“Can you give me a packing list for Colombia, based on the weather and planned activities?”
“What’s the best way to get between these places today?”
“Is there a lounge I can use at this airport?”
“Organise my packing into logical packing cubes. Will it all fit in carry-on?”
Geeky? Yes. Useful? That’s up for debate. But I enjoy figuring out how this stuff works — and the best way to learn is to apply it to your own weirdly specific use cases.
Consuming
👩🏻💻 Internetting
I’m watching from a distance as the usual vendor-consultancy alliance flogs AI as the answer for comms and customer service. It has bags of potential, but realising that potential relies on having great, up-to-date and well-organised content to train it on. And guess what? Yours isn’t.
Enterprise search didn’t magically solve the problem of findability, because the problem was never search. It’s the content being searched.
Realising investment in and promises of AI relies on the boring and unsexy work of governance and admin. Of producing good content and managing what you have tightly so you can be 100% confident what’s being produced, presented or regurgitated into new interfaces by AI is accurate.
As ever, that’s a people and organisation problem, not a tech one. So I very appreciated this piece from Clearbox’s Suzie Robinson which urges buyers to consider what they actually need AI for then vet the tools on that basis rather than base decisions on vendor hype.
📺 Watching
Finished the first series of Slow Horses. Started Adolescence because everyone was talking about it, but only managed one episode. It’s A Lot. I’ll watch the rest, but take my time over it.
Caught A Complete Unknown at the cinema. There’s a fascinating, complex story to be told about Bob Dylan — myth-making, reinvention, and what happens when a reluctant icon picks up an electric guitar and changes music history. This isn’t that story. Instead, it’s a reverential, paint-by-numbers biopic that never gets close to its subject. For a film so determined to explore who Dylan really was, it offers no insight beyond what any vaguely stoned ex-hippie could tell you in a pub.
Chalamet does a solid Dylan impersonation, and the production design is lovely — all smoky clubs and sixties grit — but the film drags. Dylan is written as a charmless narcissist, yet treated with such deference it’s as if the filmmakers were lobbying for his canonisation. The result is oddly inert: a film about a cultural earthquake that feels more like a tribute concert in soft focus
📚 Reading
Another non-reading week. I can either watch telly or read, but apparently not both.
🎧 Listening
With Woody Guthrie and Pete Seeger both central to the Dylan story, it’s no surprise they feature heavily in A Complete Unknown. It sent me down a bit of a rabbit hole, listening to a whole heap of 60s and 70s protest songs — Guthrie, Seeger, Joan Baez, Dylan himself.
They sound both urgent and like relics from another world. For the first time in my life it feels like progress on the issues they sang about — war, poverty, injustice — is going in reverse.
But the form, the earnestness, the melodies, and especially the lyrics (“Solidarity forever, for the union makes us strong!”) feel of another time. There’s a rawness and sincerity that’s hard to imagine cutting through today. And yet, there’s still something powerful in how directly they spoke to the times — and how much people listened.
Connections
Went to the Female Founders Brunch at TNW Spaces this week. Good people, bad coffee, and the usual mix of useful insight and slightly-too-earnest advice. Always energising to be in a room full of smart women building interesting things — though let’s be honest, women don’t need more encouragement to ask for help. They need investment.
Gorgeous sunny day in townDusk on my walk homeDinner at Trattoria KoevoetSpin seshPretty much every street in the city is being dug up right nowDutch Hello Fresh is wild. Whoever plans these seems to think this is a normal volume of green beans for two people, and also that one single clove of garlic is an acceptable level of flavourFC Ajax turned 125 this week. This is the only photo I have to show for it.More canal viewsLindengracht Markt
On my walk home last night I managed to catch that spot at Reguilersgracht/Herengracht where you can see all six bridges, with no boats. Jackpot. Photo: me.
It’s St. Patrick’s Day, which means somewhere, someone is butchering the pronunciation of sláinte, and the world’s most tenuous Irish connections are being milked for all they’re worth.
As an actual passport-holding half-Irish person, I shall be marking the occasion by… doing what I do every week: wrangling intranets, herding stakeholders, and wondering why AI still can’t do the boring but important stuff properly.
This week at work
Back working with a client we helped launch an intranet for at the end of last year. It’s landed well—users like it, stakeholders are pleased, and now comes the next phase: shutting down the digital graveyards of legacy sites. We’re mapping what to keep, what to archive, and what to chuck in the bin.
Teams are often stunned at how little of their content is doing anything useful. Most pages get barely a glance. And while you could argue that abandoned content costs nothing, every extra page makes it harder to find the stuff that actually matters. Worse, if it’s outdated or misleading, it’s not just clutter, it’s a risk. The brutal reality is that unless you’ve had cast-iron content governance from day one, you can probably delete at least half your intranet with zero consequence. More likely, 90%.
So we’re sifting for the gold, reassuring stakeholders that most of their lovingly hoarded PDFs are no great loss, and helping the client streamline their digital estate. Fewer sites, less noise, and some actual cost savings.
Everyone in this space loves to talk about AI, but for now, it’s the unglamorous grind of governance and admin that makes the biggest difference to employee experience. (And yet, sorting the short neck of valuable stuff from the very long tail of ROTten content is exactly the sort of thing AI should be good at, and yet… isn’t. If you’re an intranet vendor with software that actually does this well, I would love to see it.)
Meanwhile, on another project, we’re developing a series of bespoke workshops. Didn’t set out to be a ‘workshop person,’ yet here we are. Apparently, we’re quite good at it too.
And since no one else is tooting our horn, I’ll do it myself. Recent feedback includes:
“That was the best-run workshop I’ve ever been to. I can’t believe we got through so much in a day.”
“Every meeting, I admired the way you managed to bring people together, even in tricky situations.”
“That was fantastic! Perfectly paced, and I love how you kept everyone focused.”
I do enjoy it—designing a well-paced, structured session that cuts through competing perspectives and actually gets people to a decision.
On the downside, a project we were due to start has been booted to a later budget round, so we’ve got some unexpected capacity over the next few months. If you need help untangling your communication and collaboration mess, give us a shout. Maybe you don’t quite know what you need, just that things aren’t working as well as they should. Those are my favourite projects.
In a laughably unsubtle attempt at business development, here’s my page on working with me. (And this lack of subtlety is why I don’t work in sales.)
Also this week
False spring came and went, but at least it was proof the planet is still spinning towards brighter days. News remains an omnishambles, so I’m sticking to my avoidance diet.
Quick trip to London to meet a prospective client, do some planning, and see my folks.
Consuming
👩🏻💻 Internetting
Anyone who’s worked on the internet for long enough will have watched the same cycle play out: bright young thing arrives to ‘shake things up,’ promptly tears everything apart, and then vanishes before the consequences hit, leaving others to clean up the mess.
So I appreciated this interview with Jennifer Pahlka, founder of Code for America and former US Deputy CTO. She lays out a case for smarter, more responsible government transformation. Her book argues that bureaucracy smothers good policy and that better internal tech capacity—rather than over-reliance on contractors—could fix it. Instead, we get sweeping, indiscriminate cuts that hurt the people who rely on public services the most.
Not that anyone in power will listen for a second.
The internet was built on cat pictures, so logically, its next evolutionary step is cat videos. Cats making burgers, to be precise.
I had a second attempt at watching Slow Horses, and got sucked in this time. Once you suspend disbelief at the poor OPSEC and laughably lax controls of a team supposedly working for the secret services it’s really quite enjoyable nonsense with some great performances.
I also saw the new Bridget Jones movie at the cinema. It was sold as a romcom but turned out to be a movie about grief that had me weeping from about 5 minutes in.
📚 Reading
Nowt this week
🎧 Listening
Episode three of Broken Veil cranked the creepiness up a notch.
Connections
I managed to catch up with the wonderful Lisa Riemers when I was in London. We talked, inevitably, about accessible comms. I’m looking forward to her book on the same.
This week in photos
Being a #loungewanker en route to LondonFlying over St Pauls and the City on my way into London CityHomeUsual Saturday routine: buying flowers at the marketBanging Sunday lunchBridget Jones at the PatheSpin classBlue skies in Amsterdam!
A message for International Women’s Day. Photo: me.
Yesterday was International Women’s Day, so once again, I picked up the mantle of Asking Awkward Questions On The Internet.
Why? Because DEI is under attack, pay gaps persist, and women’s rights are rolling back globally. This work isn’t done.
Last year, I took a break—I was tired of shouting into the void. But this year, I couldn’t sit back while companies trotted out the same empty platitudes, hoping no one would notice the gaping chasm between their words and actions.
So once again I cleared my diary and got ready to call out hypocrisy when I saw it.
I came prepared. I’d invited women who didn’t feel able to comment on their own (or their former) employers to ping me the details so I could do it on their behalf.
In all I got 42 submissions calling out 33 organisations across the private and voluntary sectors. Roughly half mentioned maternity discrimination, about 40% unequal pay, with some more touching on harassment, lack of access to flexible work and other issues. About a third covered more than one issue.
What does that tell us? That equal pay reporting has barely nudged the dial on workplace equality. Worse, its tunnel-vision focus has let companies off the hook for the outright grim treatment of pregnant women and mothers—because if the numbers look sort of okay, no one’s asking the bigger questions.
Armed with my hit list, I got to work. I fed the lot into ChatGPT—pay data, corporate waffle about flexible work, news stories on maternity discrimination, the works. A bit of jiggery-pokery later, and I had myself a tidy spreadsheet.
Then the real graft started. Refining each into a solid response. I could have automated more, but didn’t. Partly because ChatGPT is a compulsive liar and needs fact-checking, but mostly because I wanted the flexibility to tailor my replies as the corporate nonsense started rolling in.
I set myself some ground rules:
Reply only to posts from companies someone contacted me about
Stick to actual IWD hypocrisy. If a company posted about how much they love women, I’d hit them with some inconvenient truths
Only use publicly available info. People shared grim stories of discrimination, but to protect their privacy (and my own arse), I kept it to news reports and official data
Then, on Friday afternoon, I got to work. Because in Asia, it was already IWD. And in corporate comms teams everywhere, social media managers were queueing up their posts so they could knock off early for the weekend. Fair dos. Been there too.
Of the 33 companies on my list, 22 posted something vacuous on LinkedIn. I replied to all of these.
So, well, what have we learned?
Firstly, the silence says it all. Of the 22 companies I called out, not one has responded. Not even a token “we’re working on it.” Just deafening, awkward silence.
These companies love talking about “celebrating women” and “accelerating action.” But ask a real question—about pay gaps, maternity discrimination, or flexible work—and it’s tumbleweed.
Pay gap reporting isn’t fixing anything. Years of mandatory reporting, yet progress on equal pay has stalled. Meanwhile, pregnant women and mothers are still treated like an inconvenience. The data is out there, but what’s the consequence for companies that do nothing? A bit of bad PR, if anyone even notices.
Speaking up is still a privilege. The sheer number of women who messaged me privately, asking me to say what they couldn’t, is as unsurprising as it is despressing. Calling out injustice still comes with career risks, and companies count on that silence.
And yet, public scrutiny works. No responses (yet), but to the PR teams lurking on my LinkedIn profile: hi, I see you. Maybe they’re scrambling for a response. Maybe they’re hoping this blows over. Either way, they’ve been reminded that people are paying attention.
What next?
I don’t expect a day of dunking on LinkedIn posts to fix corporate sexism. But dragging the gap between rhetoric and reality into the light? That matters. If more of us did this—if we asked real questions instead of just liking glossy IWD posts—maybe, just maybe, things would start to shift.
For now, I’ll keep watching. I’ll keep asking awkward questions. And if you see a company banging on about how much they support women while quietly making their lives harder, maybe you should too.
Because women don’t need more inspirational quotes. We need accountability.
This is the sweater I had made when a company, fresh from raising $100m in their Series B, asked me to do a bunch of work in exchange for a €30 AMAZON VOUCHER. I got this custom-made by the wonderful Lisa Macario and sent them this photo by way of response. It’s now my default reply to such requests.
<normal weeknote service resumes>
This week at work
Spent two days at HR Tech Europe, covering everything from recruitment to onboarding, engagement, and employee experience. And by the end of it, one thing was clear: AI is transforming HR—but employee experience is still an afterthought.
AI could automate admin, improve decision-making, even redesign work itself. But too many vendors are busy selling AI to HR teams, not designing it for employees.
One session ran a live poll on AI in HR. Not a single mention of employee experience. For the second year running, vendors proudly boasted about time spent in their apps—as if forcing people to spend more time in HR software is something to celebrate.
Unless you work in HR, you should be spending as little time as possible in HR systems. The best tech automates, integrates, and disappears into the background so people can get on with the work they actually signed up for.
Another big theme? Tech overload. One company revealed they have 120 SaaS tools for 135 people. That’s not streamlining, that’s madness. Instead of reducing complexity, too many organisations are piling on more tools, more silos, more duplicated effort.
It’s not just about cutting tools—it’s about better design. As we tell clients: There’s no ROI in launch—only in sustained adoption and use. Good design, proper integration, and automation mean higher adoption, lower training costs, and a better experience for employees.
The big takeaway? HR tech should work for people, not against them. If we don’t prioritise employee experience, we’re not making work better—we’re just making it more complicated.
Also this week
It’s absolutely glorious in Amsterdam, like we’ve moved straight from winter to summer. The giant puffa jacket has given way to a cardigan. Along with half the city I had my first beers-on-terrace outing of the year. People are out on their boats and sitting by the canals. When the sun’s out this really is the best place in the world.
Saw Kyla Cobbler’s show at Boom Chicago this week. Sharp, fast, filthy and chaotic in the best way. A mix of razor-sharp storytelling and unfiltered crowd work, delivered with full Irish energy that keeps you on edge. Some bits landed harder than others, but when it hit, it really hit and my girlfriends and I laughed till we hurt. A wild, unpredictable ride.
Less of a hit was Biig Piig last night at the Melkweg. A few of us went, mostly just as something to do for my pal’s birthday. Felt a bit too try-hard, perhaps because our group were responsible for bringing the average age of the crowd up by at least a decade. One of those gigs where you realise you’re just not the target audience, and that’s fine.
Consuming
👩🏻💻Internetting What’s in my browser this week
With two holidays under my belt already this year, and three more booked, you can definitely file this one under “well you would say that, wouldn’t you?” but I enjoyed this piece on why travel makes you a better person.
Travel isn’t just fun—it can rewire your brain. Immersive experiences boost empathy, challenge assumptions, increase self-awareness, and spark creativity. Travel builds trust, fosters open-mindedness, and keeps you grounded by pushing you beyond your comfort zone. Travel has certainly made ME a. better person, and I’m thankful for that.
One of the exhibitors at the HR Tech conference had the bright idea of giving out free books if you pose with it for a selfie. So I’ve finally started reading Brene Brown, about a decade after everyone’s raved about her at me.
🎧 Listening
I’m two episodes in to Broken Veil. Unsettling.
Travel
🇬🇧 I’m heading to London this week. I have a little spare time so shout if you want to catch up.
Connections
I had a virtual coffee with Stephanie Barnes this week. We talked about moving countries, the overlaps between KM and digital workplace, and using creativity in workshops to prompt people to think differently.
HR Tech Europe also gave me a chance to catch up with Anne-Marie Blake again, and meet her co-founder Howard Krais for the first time.
With Anne-Marie Blake and Howard Krais at HR Tech Europe this week
One of several banging Amsterdam spring sunsetsWith my pals after the comedyAt the spin studioFair commentSunset at WesterparkLocal gelateria has opened for the season. The weather got the memo too.Biig Piig at MelkwegDrinking my coffee sitting on the edge of the canal like it’s summer alreadyThis town 🥰
An impressive haul of rubbish magnet-fished out of the canal. Photo: me
It’s March. The sun is shining, and it feels like spring is on the way. A week where the world felt like it was shifting—seasons changing, politics unravelling, and everything moving just a little too fast.
This week at work
Started planning a programme to assess a client’s digital workplace skills and capabilities—identifying gaps and how to fill them. Too often, organisations fixate on platforms, forgetting that success needs equal focus on platforms, processes, and people. And people are the hardest to get right, so they need early attention. Refreshing to have a client prioritise this. Looking forward to getting stuck in.
Shared our recent work on digital workplace maturity with an industry ‘sounding board.’ Positive feedback so far—some useful tweaks to make, but overall, we’re on the right track.
Started developing my keynote for LumApps’ Bright conferences in Chicago and Paris. First event’s not until late April, but with work about to get busy, I’m getting ahead so I’m not scrambling later.
Adjusted an intranet delivery programme to flex around changes on the client’s side.
Also this week
My PowerPints appearance—”the world’s best (only) PowerPoint-based comedy show”—is next week, so I sketched out my material and slides. I think it’s in good shape now. Just need to work on delivery.
With International Women’s Day approaching, it’s time for my annual round of calling out corporate hypocrisy. I’ve been compiling data on pay, discrimination and flexible work (with a lot of heavy lifting by Perplexity and Chat GPT!) so I’m ready to respond on IWD.
I put out a call for tips on which firms deserve scrutiny, with an anonymous form for people to share details if they don’t feel able to call them out themselves. The responses have been rolling in. Plenty of grim stories of maternity discrimination and unequal pay. If you’d like me to take a look at your employer/former employer, drop me some deets here.
Went to my first Expats in Amsterdam meet-up. Five and a half years here, but the whole ‘meeting new people in your new city’ thing passed me by during the pandemic, and I never really caught up. Surprisingly good mix—new arrivals, long-timers, all sorts. Might even go again.
Two very different gigs this week:
Hinds at Tolhuistuin – Their infectious energy is impossible to resist. Even as a duo, Carlotta and Ana keep the party spirit alive, turning the gig into a chaotic, joy-filled conversation with the crowd. Their latest album Viva Hinds brings a more polished sound, but on stage, they’re as raw, fun, and effortlessly cool as ever.
Dubioza Kolektiv at Paradiso – Second time seeing them live, and as ever, a whirlwind of energy and positivity. And positivity was sorely needed—as the post-war global order crumbled live on TV from the White House, people filtered into the venue. The band led a singalong to Bob Marley’s Three Little Birds, a thousand voices belting out “every little thing is gonna be alright”. Strange, beautiful, or just wishful thinking—because by then, we all knew it almost certainly wasn’t.
Consuming
👩🏻💻Internetting What’s in my browser this week
It’s been five years since the world changed overnight when Covid hit. Long enough now to reflect on what changed for good, rather than just a temporary blip we’d rather forget. This Guardian piece asks experts in politics, business, work, arts, and psychology about the unexpected consequences. A super interesting read.
Kind-of-relatedly, one of the more obvious outcomes of the pandemic was the rapid shift to remote work—a shift that’s clearly long-term. That’s reshaped how we manage people and teams, but one under-discussed aspect is the rise of monitoring and algorithmic “management” across many types of work, from gig-economy drivers to warehouse and office employees. This piece in MIT Tech Review gives a clear (and worrying) overview.
FWIW, I think algorithmic supervision is inevitable in remote work, but it needs much greater dialogue between employers and employees. People should know what’s being tracked and why, with transparency and accountability in place—otherwise, workers are at the mercy of automated tools that measure, judge, and potentially replace them, often with little recourse.
📺 Watching
Binge-watched the first five episodes of Apple Cider Vinegar, the dramatisation of Aussie fake wellness influencer Belle Gibson’s rise and fall. It’s proper trash TV, in the best way. Over-the-top performances, wild embellishments, and a steady drip-feed of how did she get away with this? moments make it compulsively watchable. Not exactly highbrow, but as a glossy, scandalous take on influencer culture, it delivers.
📚 Reading
Nothing much this week.
🎧 Listening
Hinds’ cover of Davey Crockett sent me back to the original by Thee Headcoats, and down a garage rock rabbit hole.
Connections
Caught up with my old pal Tony Stewart to talk freelancing and the eternal struggle between having a clear proposition and keeping things broad enough for varied work. Go too broad, and you’re indistinguishable in a sea of consultants. Go too narrow, and you risk being ruled out of work that’s easily within your skillset.
Coverage
Back in October, I keynoted at the Global Marketing Summit in Istanbul on employee advocacy—the role of internal comms in giving employees the confidence, psychological safety, and knowledge to be strong brand advocates. This week, Fady Ramzy, who I met there, invited me onto his LinkedIn Live to dive into it further. You can watch it back here.
(First LinkedIn Live—more fun than expected. Should I do more?)
This week in pics
Coat and sunglasses weather at lastAmsterdam nightsTony’s now in a harder-to-resist mini sizeExpats meetup at the Duke of TokyoGorgeous, melty tempura aubergine at Hikage, onbe of my fave local spotsLast class for Harry at VeloTulip season means cheap flowers at the market. Lovely little treat every week.Sunset on my street. These views never get old.This town 🥰
The Libertines on stage at the Paradiso, Amsterdam, 21 February 2025. Photo by me.
Inspiration comes from unexpected places. This week I read Jay Rayner’s final column for Observer Food Monthly—every word was bang on the money. Food should be served on plates and not in shoes or tiny wheelbarrows, concept menus are an abomination.
It made me think: what if I wrote my own set of Hot Takes on two decades in comms? And so I did. And had fun writing it.
Most intranets are bad. Not because the tech is bad—though it often is—but because there’s no strategy. An intranet without a strategy is just a dumping ground with a search box. And no, AI won’t fix it.
Clearly, this hit a nerve—it’s one of the most liked and commented-on things I’ve shared in ages. It’s funny how stuff I knock out in a couple of minutes is a hit while content I take ages crafting and designing barely makes a dent. I guess you can overthink these things.
Meanwhile, LinkedIn is pushing everyone to do video now, but somehow I can’t quite bring myself to do it, even for this. I’m a written word person… do I really have to?
This week at work
Helping one of our clients to hire a product manager to lead their intranet programme. I cannot emphasise enough the importance of having one person who owns, cares about and champions the intranet to stakeholders. Behind every successful intranet is one tenacious, passionate person at the helm. Someone who makes the case, works with teams to help them build out their content, sells the benefits and makes sure these benefits are realised. This is a critical hire for the future of the programme, and it’s refreshing to work with an organisation who recognise this, and keen to find the right person and give them the autonomy and authority to make it a success.
Worked with a client on preparing an awards submission. They’re incredibly proud of what we jointly delivered — and so are we, so we’d like to share it with the industry.
Kicked off prep for this year’s 300 Seconds x Camp Digital, where I curate a section on the main stage agenda to showcase new speakers and perspectives, and in doing so help to build a more diverse pipeline of industry speakers. Prepped guidelines and caught up with the organisers. I’m really looking forward to it.
Had a bunch of social posts Do Numbers, which prompted me to take a look at a writing project I’d put on the back burner.
Started work on a keynote I’m doing in the US in the spring. The earlier I start prepping, the more confident I am on the day. So I’m getting on to this one early before I get too busy.
Also this week
Saw The Libertines at the Paradiso, and it was an absolute joy. Even the pre-gig DJ set was pure 2004 indie disco singalong classics, setting the tone nicely. The band were as good as I’ve ever seen them—less early-00s Brixton chaos, more tight and energetic. Great crowd, perfect setlist, and pure nostalgia.
Finally made it to the Joan Miró sculpture exhibition at Beelden aan Zee before it closes. The windswept Dutch coast in February isn’t quite the sunny Barcelona rooftop where I first saw his work, but the collection was as playful as ever. Well worth it.
International Women’s Day is coming up this week, and so too is the annual round of corporate hypocrisy.
Every year, we see companies posting about IWD, celebrating women in the workplace while doing little to advance gender equality in practice. They talk about empowerment but pay women less. They post about inclusion while sidelining working mothers. They share glossy graphics but resist flexible working that enables working mums to thrive at work.
Having taken last year off, and with orgs rapidly rolling back their meagre DEI efforts and Twitter dying its arse, I’m getting back on the case this year calling out firms which say one thing about equality on LinkedIn but do another in practice.
If your employer is one of them, I want to hear from you. I know that calling out your own company is career-limiting. But I don’t have a career to limit—so this year, once again, I’m offering Asking Awkward Questions As A Service.
I’ve cleared my diary to do some serious shitposting. I’ve already started compiling a database of the worst offenders.
📩 DM me or fill in my anonymous form to tell me about the gap between your employer’s words and actions. I’ll do the calling out so you don’t have to.
Consuming
👩🏻💻 Internetting What’s in my browser this week
I liked these tips from Giles Turnbull on working in the open. It’s always a tricky balance. I share what I’m doing partly because writing helps me untangle thorny questions and articulate issues. But most of our work is with private sector clients, where commercial and reputational concerns mean I can’t share much detail.
Turnbull suggests embracing “bad first drafts.” These weeknotes are where I do that. I share what I can, but worry it’s too vague, leaving people unclear on what we actually do.
Still working out the balance between confidentiality and openness. I’d love to hear from others in the private sector trying to work out loud.
📺 Watching On my telly
Two-year-old documentary The Search For Instagram’s Worst Con Artist was on my Netflix homepage this week, and sucked me in immediately. It’s a two-part series on a wellness influencer who claimed to have cured her cancer through healthy eating alone. I missed the entire story at the time, but the sheer scale of it – and the absence of any due diligence from parties who should have known better – was quite astonishing.
It’s trending again because a drama on the same case has just come out. Which I am going to watch next, obviously.
📚 Reading Books I’ve (tried to) read
Nothing much this week.
🎧 Listening In my earholes
Not content with giving us the likes of the IT Crowd, Garth Marenghi’s Darkplace, The Mighty Boosh and What We Do in the Shadows, Matt Berry is also a brilliant musician. I’ve had a couple of his albums (Phantom Birds and Heard Noises) on repeat this week.
🧳 Travel
Nothing coming up immediately but I’ve got a fair bit booked now for the months ahead. Let’s meet up in:
Copenhagen (8-11 April)
Chicago (27 April-1 May)
Toronto (1-5 May)
Glasgow (8-15 May)
Milan (18-20 June)
Inevitably I’ll also be in London a few times.
Connections
I caught up with Nebius‘ Peter Morley for chat about AI, scaling at speed, the value of a good editor and why no podcast should be over an hour long.
ESNs have largely shifted from collaboration spaces to corporate broadcast channels, while employees now default to Teams, Slack, and smaller, purpose-driven communities. The challenge isn’t the tech; it’s organisational culture. If ESNs aren’t driving meaningful engagement, maybe it’s time to rethink their role.
There was no week 6, and week 7 is late, because I’ve been (mostly) offline. And it was absolutely bloody marvellous, so I’m not apologising.
I’m writing this 33,000 feet over the Caribbean Sea, heading home after an incredible trip to Colombia. This country was a glaring omission from my earlier South American adventures—frankly embarrassing, given how much time I’ve spent on this continent. So it seemed like the perfect place to hit my 80-countries-visited milestone.
I travelled with Flash Pack—again. They specialise in high-end, high-energy group trips for solo travellers. Which, in reality, mostly means women. Because, let’s be honest, most men would rather miss out on a brilliant experience than admit they’re nervous about going somewhere alone.
This was my fourth trip with them (last one: 2024/week 42), and as usual, it was a high-octane sprint through three destinations and three weeks’ worth of activity in nine days. Equal parts thrilling and exhausting, designed for people who are determined to live the absolute shit out of life. My people.
Highlights included:
Getting a crash course in Bogotá’s past and present via its banging street art scene
Trying my hand at Tejo, a bar game that involves throwing a metal ball at some gunpowder, and despite a heroically shite performance and a police raid, surviving with both hands intact
Conquering El Peñón de Guatapé. Less a hike, more an extended queue at altitude. Not quite “27 hours to shuffle past the Queen’s coffin” queuing, but a strong contender for the Queue Hall of Fame. The view from the top was worth it, mind.
Visiting Medellín’s Comuna 13. Once a violent slum, now a riot of colour, music, and ice-cold micheladas
A 17-course tasting menu at El Cielo, including a course where I licked chocolate off my own hands like a feral child, and an onion ice cream that was far tastier than it had any right to be
Taking a salsa lesson, then, fuelled by rum, putting my newfound skills to use dancing with a man in a giant inflatable mouse costume
Sailing to an island in the Caribbean, jumping into the sea, and ordering a ludicrous piña colada in a hollowed-out pineapple from a bloke in a kayak
Another perk of a trip like this? Someone else sorts out all the logistics. You just show up and enjoy. If something goes sideways, there’s a Pack Leader. In this case, a man called Oscar—part guide, part miracle worker, with the patience of a monastery full of monks and the problem-solving skills of a seasoned diplomat—who took it all in his stride. For control freaks people like me, the real luxury isn’t the boutique hotels or the fancy dinners. It’s the rare, beautiful feeling of letting someone else take the reins without worrying you’re missing out.
Colombia in slightly more photos than anyone’s really interested in:
More windswept than wsitfulGuatape, a kind of colonial Potemkin Village for touristsMe in Getsemani, CartagenaI carried a soursopView from the top of El PenolOne of Pablo’s myriad villasComuna 13, MedellinOne of 17 courses at El CieloCartagenaCartagena againBeach day with new palsSellers kayaked up to our boat with drinks and oystersFlashpackers in Medellin. Bet you couldn’t guess that either.
More so than usual, this trip made me reflect. It’s impossible not to compare it to my first time in South America, 23 years ago. A time before smartphones, Google Translate, or even the vaguest semblance of common sense.
For reasons that presumably made sense at the time, I—a person who had travelled solo exactly once—decided to move to Bolivia on a whim.
The trip started badly. A two-night layover in Miami led to a wild night out with some nurses from New Jersey, the reckless expenditure of a month’s worth of spending money, and nearly missing my flight because I slept through check-out.
I arrived in Bolivia with zero Spanish. I’d bought a Lonely Planet phrasebook and skim-read six pages of it on the plane. By the time I landed, I could say “hello” and count to eight. And that was it.
A couple of days in, I sat on my bed in the random houseshare I’d moved into and thought: what the actual fuck have I done? Then I cried my eyes out. But I survived.
More than that: it changed me. When you’re thousands of miles from home with no one to rely on, you grow up fast. I learned the language (well, enough of it). I found a confidence – and a maturity – I never knew I had. Getting on that plane was the kick up the arse I didn’t realise I needed.
Since then, I’ve been back to South America plenty of times, usually with my (now) husband. But this was my first time doing it solo since that first trip. And in the intervening years I’ve moved country three times, learned two languages, visited 66 more countries, started a successful business, and built a life I never thought possible back then.
I wish I could tell 2002 Sharon how it all turned out. But honestly, she’d never believe me.
Consuming
👩🏻💻 Internetting Bits of digital lint caught in my browser’s belly-button
Research by McKinsey finds that for all the bloviating over RTO mandates, the office experience still mostly sucks for a lot of people. In a tight job market, talent has to suck it up. But as soon as the pendulum swings, as it inevitably will, your best employees will jump ship for places that offer a better employee experience and quality of life. Forbes have a summary of the research here.
📺 Watching What’s on my telly I watched Lee on the plane out here. A sharp-elbowed biopic of the model-turned-war photographer Elizabeth “Lee” Miller, who smashed through the glass ceiling with a camera in one hand and a cigarette in the other. Kate Winslet embodies her with grit and fury, trudging through the horrors of WWII while men in uniform try (and fail) to sideline her. A story of talent, trauma, and telling the patriarchy to get stuffed. Perfect material for the journey out to meet a troop of boss women, on reflection.
A heady mix of salsa, raggaeton and Chappell Roan. Eclectic is my middle name*.
* it isn’t. It’s Margaret.
🧳 Travelling
Nothing coming up for a few weeks. Yay.
Coverage
I was interviewed for this piece in Reworked on why organisations have invested in collaboration tools but aren’t seeing the benefits.
Too often, employees default to email and chat instead of using shared channels—leading to confusion, lost information, and burnout. Many of these habits were cemented when organisations rushed to roll out Microsoft 365 and other tools during the pandemic, without the time or training to support real behavioural change.
The key takeaways:
Create a team charter: Set shared expectations for when to use email, chat, and channels
Equip managers: If leaders don’t use channels properly, their teams won’t either
Customise notifications: A little time spent tweaking settings can reduce noise and improve focus
Lo Hei: marking Lunar New Year, Singapore style. (Photo: Wikimedia Commons)
As January is finally behind us, different cultures mark the transition into a new season. So yesterday I found myself celebrating both Lunar New Year and St Brigid’s Day, two festivals marking the turn of the seasons in very different cultures.
At their core, both St. Brigid’s Day and Lunar New Year are celebrations of renewal, abundance, and the enduring power of traditions. But in a world where borders blur and cultures interweave, celebrating traditions from every corner of the globe has become a way of life.
My longtime nomad friend Lauren scheduled a Lunar New Year dinner for her first Curiosity Supper Club, intimate gatherings of global citizens to share stories and perspectives shaped by different places, cultures, and experiences.
My dining companions were certainly a cosmopolitan bunch, including a Hong Konger who grew up in Cairo, a Taiwanese man who came to the Netherlands via Colombia, a Thai-Italian former Londoner who grew up in Norway, and a Sámi Swede from Lapland.
Our host asked everyone to contribute some food or drink. And somehow, with no real coordination, we ended up with starters, mains and dessert. A blend of family recipes and favourites from the diverse mix of places all of us have called home at points.
Amidst this wonderfully mixed group of people from every continent, I had the pleasure of introducing ‘Lo Hei’, the Singaporean prosperity toss tradition I enjoyed while living there.
Each ingredient is added one at a time, making wishes for the year ahead as you goAfter we’d tossed the Yu Sheng. Gong Xi Fa Ca!
Part of being a global citizen is carrying traditions with you—adopting new ones, sharing old ones, and seeing how they evolve in new places.
Whether tossing raw fish and shredded vegetables in the air for luck or weaving Brigid’s crosses for protection, these rituals connect us to the past while bringing people together in the present.
This week at work
We’re thinking a lot about digital workplace maturity. Too often organisations focus on platforms and technologies, but maturity is driven much more about how you use them. You can have cutting-edge platforms, but if you don’t have mature processes and the right skills and capabilities, you won’t get the best from them. Conversely, you can have old tech but with great processes (particularly in use of data and thinking on user experience) have a mature DW. “All the gear, no idea” is a common phenomenon.
With that in mind, we’ve been exploring what digital workplace maturity looks like and how you can objectively assess it. We cracked some of the big questions this week and am looking forward to sharing with some partners and clients soon
Started planning for a swathe of conferences and events this year. My travel diary for this year is already looking a bit bonkers (even by my standards!)
Kicked off some thought leadership work for a vendor
Worked on post-launch improvements for a client’s intranet
Also this week
With a bunch of travel coming up I spent this week catching up on personal admin. Legal stuff, tax bills, pension, dentist x 2, haircut (same haircut I’ve had forever; I fear change), gym x 5.
Consuming
👩🏻💻 Internetting Bits of digital lint caught in my browser’s belly-button
This study from the Oxford Internet Institute on the impact of generative AI on the freelance job market. The study finds that the impact on the labour market is complex – creating opportunities in some areas while reducing demand in others.
Clearbox have published an updated edition of their intranet and employee app review report. It’s an essential resource for anyone looking to invest in a new solution or boost the value of their current one. And it’s free.
📺 Watching I’ve started watching The Diplomat on Netflix. Only three episodes in – I’ve been out lots this week so not had much TV time – but I can already see why people recommend it
📚 Reading
Nothing this week. I need to find my book mojo again.
🎧 Listening
Enjoyed a few episodes of Redacted, a series on declassified incidents in government institutions
I’ve had Confidence Man on repeat on Spotify. Was in preparation for seeing them live, before realising I’ll be away so will miss it. Still, banging tunes nonetheless.
🧳 Travelling
I had a whole week at home. But that changes this week as I’m off on an adventure. More on that next week.
Connections
I caught up with Public Digital’s Cate McLaurin and Oli Lovell (but only a brief wave to Tom Loosemore), and joined them for dinner with colleagues from one of their clients.
I decided to give networking app The Breakfast another go, and ended up matched with Adhar, a marketer from Bangalore. We met for a decidedly non-breakfast drink had a great chat about music, keeping track of your network, craft beer and food in the Netherlands.
A throwaway post on LinkedIn, in which I asked in Enterprise Social Networks have had their day, blew up big time. It attracted comments from some of the people I respect most in the industry.
To my mind there are a couple of trends which contribute to both: 1) the hollowing-out of trust at work, which has eroded psychological safety. And 2) a sense of fatigue; people are simply overwhelmed with the sheer amount of change and messaging to process. So they retreat into silos and safer spaces, online.
There’s an irony, then, in my posting a question about thew death of social networking on a public social network and it generating one of the most thoughtful and interesting discussions I’ve had online in years. But I guess that illustrates the point quite well; that where there’s clear purpose, there’s still appetite for community.
It continues to be cold and wet in Amsterdam. Pretty, but damp. Photo: by me
We’re supposed to be having a slow patch. Inevitably, it’s not working out that way. I know this is a me problem; I’m terrible at not being busy.
We skipped back to London for a meeting with a team we’ve been working with closely for a year. It’s kind of mad that we’ve worked closely, pretty much daily, and delivered some seriously good work, and we’ve only met once. Jon hadn’t met them face to face at all before. It was over too quickly and I’m annoyed I didn’t get time to chat to everyone properly.
Ours is a relationship business. And I think we’re pretty good at that; our clients frequently hire us multiple times, and recommend us to others. I was delighted to get a lovely email this week from a client who said we were the best external team she’d ever worked with.
But relationships end. And they should. I joke that as an external consultant your only real metric is that people still hire you. But while that’s true on a macro level, on a project and client one your real goal is to make yourself redundant. We’re there to help teams build the capability to do this stuff themselves. We help build teams work out what they need, to put processes and teams in place, to develop strategy and to make decisions. But that should all be structured so that in the medium and certainly longer term that happens without us.
We’re really proud that we worked intensively with one team over the last four months to deliver an intranet. A whole intranet, end to end, config and content. Not bad going eh? I’m equally proud that they’d like our support in the future – but on a much more limited basis of just a few days a month. That’s exactly how it should be. Consultancy should build strength, not dependency.
(But yeah this is why I don’t work in sales)
Consuming
👩🏻💻 Internetting Bits of digital lint from my browser’s belly-button
I got around to reading this year’s Edelman Trust Barometer. Late enough that everyone had already written much better summaries than I could possibly do. But one finding paints a stark picture that I thought relevant in my line of work: trust is eroding across the board. But there’s nuance.
👩🏻🦳 Trust in Leaders: Employees still trust their CEOs more than government or media—but this trust is conditional. Leaders earn it by being transparent, addressing societal challenges, and prioritising people over profits. Trust grows when actions and values align, especially in tough times
👨🏭 Trust in Employees: Ordinary employees remain trusted ambassadors. Their authenticity makes them credible voices, both internally and externally. Amplifying their stories builds trust and strengthens organisational culture
💡 The Role of Internal Comms: Internal communicators are key to bridging the gap between leadership and employees. This means:
Helping leaders articulate and live their values
Highlighting and amplifying employee voices to build authenticity
Fostering genuine two-way communication in a world drowning in (often shitty/badly written/badly targeted) messaging
When trust flows across all levels, employees become the organisation’s strongest advocates—credibility that’s more valuable than ever.
🎬 Watching
I watched The Substance, a thought-provoking and occasionally gross film that left a lasting impression. And not just because I hadn’t clocked it was a horror until I started watching.
It tackles the challenges of aging with raw honesty, which struck a personal chord for me, a middle aged and increasingly haggard woman.
The film’s portrayal of vulnerability and resilience felt painfully intimate at times, mirroring my own reflections on growing older and frequently not liking what I see in the mirror. Its muted cinematography, haunting soundtrack, subtle performances and visual horror left me reflecting long after I was planning to be asleep that night.
It’s not an easy watch. On balance I’d recommend. But go with a friend.
🎧 Listening
After the US election I couldn’t face the news. Two months on I still can’t. I asked people on BlueSky for suggestions of podcasts I can listen to that allow me to not engage at all with news or current affairs – and they came up trumps (I probably need to retire that phrase for the next four years).
Off the back of that I’ve started listening to A History Of Rock Music In 500 Songs. Which should keep me in non-news content for a solid year.
I also caught Lydia Lunch in Utrecht playing an interpretation of post-punk band Suicide. It was… a thing. A thing I’m not going to do again.
🧳 Travelling
I cancelled plans to travel this week and already feel better for it. But I made plans for a real adventure next month. Can’t wait.
Connections
I met with the team from LumApps in Paris at the start of the week, to talk about intranet and digital workplace geekery, and discuss a potential collaboration (more on that soon!)
On Thursday I had a super early coffee with Swoop Analytics‘ Cai Kjaer and Nicolle Scott. Despite the 7.30am meeting time – for which I only have myself to blame, since it was my idea – we were all bursting with energy and ideas. Walked away with a new idea to follow up on. Love that.
Coverage
A rant about HRT vs those tiny bags you can take though airport security prompted me to write a blog post that, if I’m honest, I’ve mentally had written for a decade on the gender politics of hand luggage.
Differing expectations for professional dress based on gender and age mean it’s not easy for women to go hand luggage only – and dudes who brag about travelling for months with a single backpack need to have a bit more empathy.
This week’s weeknote comes to you from my grandmother’s home city, Paris. She died a couple of years ago and I miss her terribly.
Her fellow Parisian Guy de Maupassant wrote
“Our memory is a more perfect world than the universe: it gives back life to those who no longer exist.”
I can’t really explain it but being here makes me feel connected to her again. Just hearing French spoken around me reminds me of her voice and her laugh and all the things that made her special. It’s oddly nice, to walk around and be reminded of conversations we had and places that she talked about.
Taste has a remarkable way of evoking emotions, too. I had old school classics Boeuf Bourgignon and Tarte Tatin at St Germain neighbourhood fave Chez Fernand Christine last night, and suddenly I could taste the memory.
Boeuf Bourgignon at Chez Fernand Christine
Food was Nan’s love language. When she moved to the UK in the 50s she bought with her a notebook of hand-written family recipes for traditional French favourites. To Mum’s schoolmates – raised on the standard 1960s diet of overcooked meat and veg – an invite to tea after school at Chez Marguerite became legendary.
I should try and make some of this at home,
This week at work
Jon and I met up in London on Monday for some in-depth planning. In Q4 we were deep in the weeds on client work and didn’t have a moment to zoom out and look at the bigger picture (or even really to lay the groundwork on anything beyond the short term). Too busy IN the business to work ON the business.
We have a short breather before things go bonkers again, so we made sure to take some time to look at the bigger picture.
Communication history was made at the old BBC Television Centre, so it was fitting that it was where we met up.
I’d love to say this was on-brand planning, but if I’m honest it’s because it’s close to both tube and cheap parking.
Nonetheless, the setting was a perfect background for our day: reflecting on the stories of the past year and envisioning the future we want to build.
We celebrated successes, learned from the challenges, and scribbled plans for what’s ahead.
Jon and I, doing our best planning faces
We’ve got one project ongoing and another about to start. So we’re using the few weeks while that ramps up to do some industry research we’ve been talking about for ages.
Once we made a plan, we were all go. Within days we had a solid proposition and a plan. I’m kind of excited to see how this goes now.
Also this week
I made it back to weight training. It took three days for my legs to stop hurting.
Ann and I met up in Paris to eat our body weight in patisserie and put the world to rights. Successful trip on both counts.
Paris has got a lot nicer – cleaner, quieter, noticeably less car-centric – since I was here last.
A highlight was visiting the newly-reopened Notre Dame. I was awestruck by the sheer scale, and the speed and quality of the restoration. It’s almost odd how no traces of the devastating fire are left. The near-thousand-year-old church feels… new. An extraordinary job. Imagine the craftsmanship that went in to making this happen. Breathtaking.
The ‘new’ Notre-Dame de Paris
Consuming
👩🏻💻 Internetting Bits of digital lint from my browser’s belly-button
The UK Government’s AI opportunities action plan. I admire the ambition – positioning the nation as a global leader in artificial intelligence, and the proposed investment (£14bn) is substantial enough to take seriously. But I’d like to see the government be bolder on policy to enable a transition to a future of work in which humans are augmented by computing power. That means investing in skills, but also supporting people and businesses through a period of rapid change.
I had a quick scan-read of the WEF global risk report. A must-read for me every year. Will give it a much more thorough read this week and share thoughts.
📖 Reading Books I’ve read (or tried to)
Started Tony Blair’s On Leadership
📺 Watching
I did not expect to enjoy a Robbie Williams musical auto-biopic in which he is anthropomorphised as a chimpanzee anywhere near as much as I did. I laughed out loud. I cried. I managed not to sing along.Surprisingly emotional – and watchable. Recommend.
🎧 Listening
Quite enjoyed The Rest Is Classified, on the North Korean intelligence agencies’ cyber heist. And not just because I learned they’re known in the intelligence community as NORKS
🧳 Travelling
This week I’m heading to London again, briefly.
Connections
Met the first of this year’s 100 People: Laura Morgan from University of the Arts London.
Coverage
All employees really want from their digital platforms is timely, relevant information and easy access to the tools and answers they need, when they need them.
The dream of a personalised workplace that automates rote tasks and delivers information and assistance where and when you want it is – in theory anyway – in reach through the application of AI in the digital workplace.
In my latest for Reworked I explain how much potential AI has to deliver that vision. But also that we need to be realistic — we’ve got our work cut out to reach digital workplace nirvana. Getting there starts with user research, so we’re solving real problems rather than making new ones.
Sharon O'Dea 
