Weeknote 2024/04

Last Saturday was National Tulip Day, marking the official start of the tulip season here in the Netherlands. Like most official days, this one is bullshit. While it is true that from this time of year you can find cheap and plentiful tulips, that’s only because farmers grow them in greenhouses. Tulips don’t naturally bloom until March. 

This does not deter 18,000 lunatics who descend on Amsterdam’s Museumplein and queue in the rain for hours to claim their 20 free tulips. People are idiots for free stuff. 

While the tulip industry was keen to pretend spring has arrived, the weather had other ideas. The country was battered by two storms in three days, knocking the power out in much of the city twice, like it’s 1974. 

Some things I did this week 

On the back of the arguable success of my PowerPoint-based routine at Boom Chicago last year, and because the advert fell into my Instagram feed after I’d had a glass of wine, I signed up to a ‘comedy crash course’ from an organisation called Funny Women

I had no idea what to expect. I don’t have any particular ambition to be a comedian, but I do a lot of presenting for work, I think I’m reasonably funny, and I figured I might learn a few useful tips. And falling that I might have a laugh. 

And it has been an absolute delight! Over four one-hour lunchtime sessions a string of brilliant female comics shared their insights on getting started, on finding ideas, and on making those ideas funnier. One session demystified the process of getting started on the comedy circuit to the point that it might even be something I’d conceivably do. Another walked us though a series of exercises to find and develop comic material, a process she called ‘finding your funny’ (which, on reflection, sounds like something the nurse does in a cervical exam). 

One of the comics led a session on improv. I hate improv, and I especially hate the kind people who do improv. At my local comedy theatre when greeted with the words “we’ve switched out this evening’s performance for the improv show, is that ok?”, I said “no”, got a refund, and went home rather than watch a bunch of highly indebted drama school graduates wang on for an hour. 

So now I’m doubly annoyed at how much I enjoyed it. 

But the best thing about all of this was the other people. My eight fellow attendees were some of the sharpest, kindest, most encouraging and utterly hilarious women I’ve met in a long time. Over the course of the week we’ve (over)shared, given each other helpful and supportive feedback and made each other belly laugh.

This culminated today in a final showcase, for which we’d each prepared a couple of minutes’ material. My fellow apprentice comics had me laughing out loud on the class politics of Muller Fruit Corner, Turkish barbers’ ear-hair-removal techniques, aspirational dog breeds, and celebrating your birthday when you’re north of 40.  

They say you should write about what you know… so I did a three minute monologue using material that began life as a LinkedIn post.  

I enjoyed the whole thing immensely and am still buzzing at what a joy it all was. 

What I’m reading 

Following on from last week’s tome (Chris Bryant’s Code of Conduct: Why We Need To Fix Parliament) I smashed through Rory Stewart’s Politics On The Edge. I hoped for a counterweight to his diagnosis, but this turned out to be a series of case studies of the very failures Bryant talked about. A reflection on the rot at the heart of British politics. 

The book offered thoroughly dispiriting insights into the chaos of cabinet posts. It exposes Johnson, Priti Patel and Liz Truss, all of he worked under at different points of his political career, as publicity-obsessed lightweights blessed (cursed?) with preternatural gifts for oversimplification. 

But what stuck with me most was the chapter on his spell as Prisons Minister. I’ve read a bit about the trail of disaster wrought by the botched privatisation of the Probation Service (see Ian Dunt’s How Westminster Works And Why It Doesn’t for the full, horrifying tale of Chris Grayling’s incompetence). But this memoir blew open the human consequences. Stewart describes his feeling of shame as he apologised in person to the mother of a woman who was violently raped and murdered by a man who, were it not for that failure, would have been behind bars. Political failure has a human cost.

Rory writes thoughtfully on the monumental mistakes of the invasion of Iraq. It’s made me reflect on the same. I marched against the war, but later – when I did some work in and with the Iraqi parliament and spoke to people there – came to believe toppling Saddam was right in principle. People I spoke to in Baghdad felt bringing freedom to the country was on balance a good thing, if flawed in execution. But that was over a decade ago, and the events of the years since have forced me to rethink. So it was helpful to read the mental journey of someone who was much more closely involved. 

Connections 

Anna Cupani slid into my DMs to say she was in Amsterdam for a few days. Ended up in my local spending two hours chatting about mid-life career changes, language as a medium of exchange, and working with organisations that are designed around a profession.  

Something I learned 

Tulips don’t strictly continue to grow after they’re cut, but they appear to because of two phenomena. The cells in the stem elongate as they absorb water, which makes the stem get longer. At the same time, the cells in the tulip stem continue to respond to light (what’s called phototropism). This response can cause the stem to bend towards the light, and it may appear as though the flower is continuing to grow despite technically being dead. 

One theme that threaded through our comedic conversations this week was the precipitous decline in fucks women have to give as we slide into middle age. I thought about the nine of us, like tulips, responding by growing towards the light. 

Weeknote 2024/03

Amsterdam, this week. Photo by me.

Like much of western Europe, the Netherlands was hit with an Arctic Blast, which turned out to be little more than a light dusting of snow. And Amsterdam is insanely pretty in the snow. 

Some stuff I did this week

We’re into the weeds with a client we’re supporting on a big digital comms transformation programme. Challenges this week included: 

  • finding names for things that make sense to people 
  • working out loud without creating more work for everyone because we don’t have answers to a lot of questions yet 
  • our concept of internal and external audiences is nowhere near as clear as it used to be for communicators. Lots of people are both, or have a need that changes over time. And people who are internal might well be internal somewhere else too so you need to work harder to accommodate – and can’t necessarily expect them to care to the same extent. All that means we need to think how we serve audiences that might sit just outside a traditional definition of internal comms. 

Won a new client 🎉 Looking forward to getting cracking with them soon.  

On the flipside, we’ve had to do a swift pivot on work with a third client as they have some major internal changes happening and everyone felt it wasn’t right to move ahead with the discovery work we had planned. It’s a little frustrating to have to hit pause, but from experience if you do surveys and interviews in a period of change, they become an outlet for people to vent about the change rather than your communications, and you don’t get particularly useful outputs. Hope to pick that up again when the time’s right. 

We sponsored UKEduCamp last week. It was the first time we’ve sponsored an event. I had no real idea if this would be worth doing, commercially, but we’ve been working with a few HE institutions lately and think it’s a fascinating space and wanted to support the folks making positive change in the sector. Anyway, we’ve had a few good conversations off the back of that this week. 

I also saw Soulwax at the Paradiso. They had three drummers and it was the most incredible, visceral, almost primal sound. I can assure you there are no lessons I can draw from this on the subject of digital transformation. 

Connections 

Just the one this week: Met up with Cerys Hersey from Post*Shift for lunch and excellent chat. 

What I’m reading 

Code of Conduct: Why We Need to Fix Parliament” by Chris Bryant MP. As chair of the Committee on Standards and Privileges and Parliament’s foremost history nerd, Bryant chronicles the decline in standards, with more MPs resigning or suspended in this Parliament than any in history. He argues for Members to have increased control over parliamentary affairs – taking this away from the Executive – and advocates for greater ministerial accountability, transparency in lobbying and stricter penalties for misbehaviour. So far, so sensible. 

But what I really appreciated was references ranged from the Merciless Parliament of 1388 to Ru Paul and the Sugababes. I love it when someone’s confident enough in their subject knowledge they can happily, unashamedly embrace the lowbrow. 

Something I learned 

On Weds and Thurs I tuned in to a few sessions of IntraTeam’s online event. I particularly like their events and community as there’s a core of people who attend year after year, all working on complex digital workplaces. That means the agenda aways includes in-depth sessions on really thorny case studies, huge organisations and mature ecosystems covering the full gamut of comms, collaboration, transactional and productivity tools. 

My highlight was a session led by Frank Giroux on implementing generative AI at pharmaceutical giant Bayer.  He talked about collecting and sharing stories on how colleagues are using (secure, enterprise) ChatGPT. What caught my attention was when he talked about a biweekly roundup of AI success stories which is shared across the organisation to encourage adoption and experimentation. Too many adoption programmes focus on selling defined benefits; it was interesting to see adoption comms encouraging people to experiment and inspiring them to find their own uses and affordances. An approach I fully intend to borrow. 

I also learned that the Dutch for baseball is honkbal and I am not at all sure I can get over this. 

Weeknote 2024/02

Photo by Lina Kivaka

When you work for yourself, you always have either not-quite-enough or slightly-too-much on. Last week was the former, then this week it felt like hitting the accelerator and going from 0-60 in seconds.

Some stuff I did this week

Kicked off the week by talking to an event organiser about facilitating a session on aligning comms with board-level strategic goals. Coincidentally I had just read this post from Craig Unsworth on priorities for boards in 2024. As I was reading it struck me how critical comms and engagement is to most of them. So it’s frustrating that we’re still having the same conversations about comms having a seat at the top table.

I spent the rest of the week in the UK, including two days on site with a client in Oxford, helping them to chose a platform for their new intranet. We’re now at the stage of the programme where we’re drilling down from bold ideas to thorny details. I love this bit, where we have to do the detailed thinking on how to make ideas a reality in messy, complicated organisations.

Connections

I drafted my 100 People list for the year. For the seventh year I’ve put together a list of people I’d like to catch up with – an idea I borrowed from Mary McKenna. They’re all business associates, former colleagues, or people in my wider professional network. Some are people I’m connected with online but have never met.

100 People started as an experiment in working my network, but now I no longer live in London I’ve found it’s a great way to be a bit more intentional and disciplined about keeping in touch with folks.

And that’s exactly what I did this week too, ticking four names off my list while I was in Britain this week, via excellent chats about comms, content, the future of work, and digital transformation.

Coverage

I was quoted in this report from SpeakApp on 2024 trends in internal comms. I did have to think for a bit as I don’t remember being interviewed, then realised it was lifted from a piece I wrote for Reworked last year.

What I’m reading

Finished Marie Le Conte’s Escape: How a generation shaped, destroyed and survived the internet. It’s a memoir, but really it’s a paean to the internet as it was, when it was a secret space for us socially awkward weirdos. Le Conte takes us on a journey through the platforms and main characters of nascent social media. Over time that’s shifted from a space we went to escape real life, to being a force that shapes real life. Often in negative, destructive ways.

I sometimes think about stepping away from it all. Deleting my accounts. Moving to a paradise island. But like Le Conte, I couldn’t if I tried. 

“I was born and bred online,” she writes in the introduction, “and if you remove the life I have led on there, it leaves me with no life at all.”

Hard relate.

Also finished The Last Mughal by William Dalrymple. A book about the fall of the Mughal Empire, focusing on the events of the 1857 rebellion against British rule. I started reading this while I was in India in November/December as I wanted to understand a bit more about the context and history of the places I was visiting; specifically the Red Fort, the fact that there isn’t a huge amount of Old Delhi left to see. But it was a bit heavy going to it took me a while to finish it.

It felt like a cautionary tale on the long term consequences of political figures manipulating religious and cultural differences to deepen and capitalise on societal rifts. A reminder – side-eye at politicians worldwide – that manipulating divisions for short-term political gain can have an impact that shapes societies for generations. 

Something I learned

The first webcam was created not for security, or comms (or by a man broadcasting their hospital parts to strangers on the internet). 

In 1991 Cambridge University scientists set up a camera to broadcast the state of the coffee pot in their computer lab, to help colleagues avoid the disappointment of schlepping down there only to find it empty. 

I stumbled on the story of the Trojan Room Coffee Pot when looking for examples of employee-bodge solutions driving innovation.

When we do discovery exercises with organisations we always find a bunch of seemingly bonkers tools created (usually in Excel) by an enthusiastic employee who left years ago, yet still in regular use and often business critical.

The coffee pot cam and intranet-in-Excel are examples of employees identifying a real user need and using whatever tools they have at hand to meet it. I’ve been pondering the Workplace Bodge and the ways in which giving employees tools (eg no-code workflow builders) could help – or make it all so much worse. On the backlog of blog posts I might eventually get around to writing.

Weeknote 2024/01

The quantity not quality approach to New Years fireworks here in Amsterdam

Inspired by Ann Kempster’s efforts, and having promised myself I’d write more this year, I’m going to start sharing a bit more about what I’m doing once a week or so*

* until I inevitably get too busy, or forget.

The new year arrived here in Amsterdam as it traditionally does… by making the city sound like a war zone. While other cities have one spectacular, giant firework display for people to gawp at, here in the Netherlands they have thousands of considerably less spectacular anarchic ones. For days leading up to oud en nieuw you’ll hear fireworks being set off everywhere, in an auditory scene redolent of Sam Mendes’ movie 1917. 

12 children are reported to have lost a hand thanks to oudjaarsavond fireworks this year.

My hearing returned roughly when my New Years hangover lifted sometime on 2 January, as I pulled together my round-up of 2023.

From Wednesday I eased myself into work slowly after the festive break. I began with the Opening Of Teams And Outlook. Working with multiple organisations at a time gives one the opportunity to compare their cultures and ways of working, and this was just such an occasion. I’m currently a member of four different Teams environments. I opened each, gingerly, in turn in their respective Chrome profiles.

One: Not a peep from anyone in over a week
Another: A bunch of emails and Teams messages, including some sent on Christmas Day itself

Yes, to a degree that’s a reflection of both local/national cultures (not everyone celebrates Christmas), but the online culture of work is led from the top. If people see leaders sending emails and messages over the holidays, they’ll feel pressure to do the same.

My tip: feel free to work when’s best for you, but if you’re a leader or manager then use that schedule button and send your message in regular working days/hours, to encourage healthy working habits in those around you.

(full disclosure: I used to be absolutely dreadful for all-hours emailing when I was in-house. If you worked with/for me back then, I’m sorry).

By Thursday the break was a distant memory as projects picked up in earnest.

Some stuff I did this week

Finished a ‘comms and collaboration playbook’ for one client to help them get the most out of Teams/M365 by aligning on agreed ways of working. Microsoft don’t help their users by offering at least three different ways of doing the same thing, all with same names. And which they keep changing. I work with this stuff day in day out, and even I’m confused a lot of the time. 

On the plus side, Jon accidentally discovered live gesture reactions on a Teams call this week, putting two thumbs up and accidentally injecting a firework display into a client call. To give Microsoft credit, it was both more impressive and a hell of a lot safer than your average Dutch display.

Got back into the weeds of work on an intranet programme, looking at some of the gnarly governance questions.

Landed an interesting speaking gig for later in the year. Not a bad start to the year, work-wise.

Connections

I haven’t yet written my 100 People list for 2024. But I had a couple of good not-work-related-but-kinda chats this week.

A nice call with a founder who’s interested in building something in the digital workplace space (I love geeking out on this stuff), 

A splendid irl catch up with Cate McLaurin over beer and ribs.

I’m in London and Oxford next week. I’ve already got a couple of catch-ups booked in for while I’m there; if you’re around and want to catch up, give me a shout and let’s see if we can find time.

What I’m reading

Friend and regular Lithos Partner-er Lisa Reimers bought me Marie Le Conte’s Escape for Christmas. I’m about halfway through and enjoying it very much so far. It’s interesting how much is relatable, as someone who’s been extremely online from my early teens… and yet how different some of it is to my own experience as someone a good decade older, joining the party when the internet was a very different place.

Something I learned this week

Quicksand is actually a thing that exists outside of 1970s movie plot twists, and we have it here in the Netherlands.